Great personal service by staff at the store! Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my phot... See more
Company replied
Location
Switch location25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... See more
Company replied
Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... See more
Company replied
Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, United Kingdom
4.9
Excellent
445 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service as always nothing to…
Fantastic service as always nothing to much trouble brilliant staff
29 May 2025
Reply from ProCook - Chatham
We appreciate your feedback! We're glad to know our brilliant staff provided fantastic service and were helpful.
Great service.
29 May 2025
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Chatham
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The cook shop to go to
Knowledgeable staff who professionally showed us the selection of the items which we eventually purchased and informed my wife and I of the guarantee details etc. also of other items that that may be of interest to us. Having shopped at this store a few times in the past we knew we were getting quality products as well as pleasant staff serving us. I have no hesitation recommending this store and have done so to others.
Am well pleased with my purchase,
25 May 2025
Reply from ProCook - Chatham
We appreciate you sharing your positive experience. We're happy to hear that our knowledgeable staff professionally guided you through our selection, provided detailed guarantee information, and suggested other interesting items. We're glad you've consistently found quality products and pleasant service at our store. We value your recommendation.
Reply from ProCook - Chatham
We appreciate your kind words! We're glad you enjoyed our service.
Shopping at ProCook …For the second time in a week
For the second time in a week, I was so impressed with the helpful service at ProCook. Firstly at Bluewater and then at Chatham’s Dockside. Unhurried and non-pressured - it was a pleasant experience.
24 May 2025
Reply from ProCook - Chatham
We're happy to hear that you enjoyed the helpful service at our Bluewater and Chatham Dockside stores. It's great to know you had a pleasant, unhurried experience. Thank you for your positive feedback.
Good price and quality product
Great quality products at good prices. Good customer service.
17 May 2025
Reply from ProCook - Chatham
We appreciate your positive feedback! We're happy to hear you enjoyed the quality and prices of our products and our customer service.
Really helpful and kind
Really helpful and kind. Went above and beyond what was expected - super friendly nature.
11 May 2025
Reply from ProCook - Chatham
We appreciate you taking the time to share your feedback. We're happy to hear that you found our team helpful and kind!
Reply from ProCook - Chatham
Thank you for your positive review! We're happy to hear you found our staff helpful and appreciate the quality and prices of our products. We strive to provide excellent customer service and value for our customers.
Reply from ProCook - Chatham
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Chatham
We appreciate your feedback and are glad you enjoyed the item. We understand your concern about the signage and will look into this to ensure it's clear and accurate.
Reply from ProCook - Chatham
Thank you for your kind words! We are so happy to hear that you found our staff pleasant and helpful. We strive to provide excellent customer service and appreciate your feedback.
Reply from ProCook - Chatham
Thank you for your positive feedback! We're glad to hear that you found our products to be of good quality at a reasonable price. Your kind words are appreciated.
Great Sales Assistant
Having missed the multi buy offer the Sales Assistant was quick to point it out and gave excellent advice on what to purchase at the bargain price!
23 April 2025
Reply from ProCook - Chatham
We're so glad to hear you had a positive experience! It's wonderful to know our team is so helpful and knowledgeable. We strive to provide excellent customer service and we're delighted that we could help you find what you needed. We appreciate you taking the time to share your feedback.
Great customer service
Great customer service, friendly staff. Good products at reasonable prices.
23 April 2025
Reply from ProCook - Chatham
Thank you for your kind review! We are delighted to hear that you enjoyed our customer service, friendly staff, and good products at reasonable prices. We strive to provide a positive experience for all our customers and appreciate you taking the time to share your feedback.
Very helpful staff and knowledgeable…
Very helpful staff and knowledgeable too advising on a selection of products without being prejudice or pushy
7 April 2025
Reply from ProCook - Chatham
Thank you for your positive review! We're glad to hear that you found our staff helpful and knowledgeable. We strive to provide our customers with informative and unbiased advice, and we appreciate you recognizing this in your experience. We value your feedback and will continue to offer a positive shopping experience.
The shop assistant was helpful and…
The shop assistant was helpful and talked us through the products we were buying.
She was knowledgeable and very personable.
I didn't get her name, but she was a shorter lady, with dark hair tied back and very helpful.
Great experience.
5 April 2025
Reply from ProCook - Chatham
We're delighted to hear you had a great experience! It's wonderful to know our team member was able to provide you with helpful information and a personable experience. We appreciate you taking the time to share your feedback. We strive to ensure our customers receive knowledgeable and friendly service, and we're glad you found it here.
Reply from ProCook - Chatham
Thank you for your feedback! We're glad to hear that you found our staff helpful. We strive to provide excellent customer service and appreciate your positive review.
Reply from ProCook - Chatham
Thank you for your kind words! We are so happy to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and appreciate your positive feedback.
Polite, helpful service
Staff very helpful. I have two fractured wrists and she unpacked the whisk I wanted to buy so that I could check I could operate it. I could, and the whisk is great.
27 March 2025
Reply from ProCook - Chatham
We're so glad to hear about your positive experience! It's wonderful that our staff was able to go above and beyond to help you find the perfect whisk. We strive to provide excellent customer service and it's heartwarming to know we were able to make a difference for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.