Shopping at the McArthur Glen outlet in Cannock, helped by Mel who gave us lots of information about the products we were looking at and offered us advice on use, manufacturing, composition and aft... See more
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Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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See what reviewers are saying
Mel at the Cannock store (MacArthur Glenn) was amazing - she knows her products and was able to fully explain specifications across the various ranges of pots and pans we were exploring. We hadn’t act... See more
ProCook team is amazing. We have been using their products for years, and their warranty actually means what it says. We were able to replace items under warranty without any hassle. Staff are friendl... See more
Extremely helpful and knowledgeable staff helped us completely kit out our kitchen. Will definitely be back in the future but with a 25 year guarantee on the pans, it might not be for a while!
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
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Lovely shop plenty of choice .
6 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff member was very helpful.
9 April 2026
Reply from ProCook - Cannock
We appreciate you letting us know our staff was helpful; it means a lot to our team that you had a positive experience.
Lovely experience
Lovely experience, very knowledgeable, made to feel welcome. Happy with the quality of the product
5 April 2026
Reply from ProCook - Cannock
We appreciate you taking the time to share your experience! We're so glad to hear that you felt welcome and that you are happy with the product quality.
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the quality
The lady was very helpful
The lady was very helpful, I was buying some knifes for my nephew’s birthday. She explained if I purchased them over £100 I would get £20 off . So I had that offer, very helpful. Thankyou. My nephew is very chuffed with them. 👍
31 March 2026
Reply from ProCook - Cannock
We're happy to hear that the assistance you received was helpful and that your nephew is delighted with his gift! Thank you for sharing your positive experience with us.
Great Products
Great products from the novice to chef status good front if staff snd very pleasant and helpful.
4 April 2026
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you love our products and found our staff pleasant and helpful.
Love the products
Love the products. Prices are reasonable. The staff are very polite and helpful and friendly. Love the store. 👌
4 April 2026
Wonderful staff very helpful
2 April 2026
Reply from ProCook - Cannock
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy!
Great shop friendly and very helpful…
Great shop friendly and very helpful staff. Good quality equipment at good prices.
Highly recommended. Many thanks
2 April 2026
Very helpful and polite
I found the staff very helpful went the extra mile for definitely worth a visit
2 April 2026
Reply from ProCook - Cannock
We appreciate you sharing your feedback and are so glad that you had a wonderful experience with our helpful customer service.
Staff were friendly and welcoming
Staff were friendly and welcoming, they knew about the products.
Store was clean and had plenty of products on display that could be touched and picked up.
Pans and knives are a great addition to my kitchen!
29 March 2026
Reply from ProCook - Cannock
We appreciate you sharing your experience! We're glad to hear that you found our staff friendly and knowledgeable, and that you were happy with the store's cleanliness and product displays. We hope you enjoy your new pans and knives!
Fast efficient service.
29 March 2026
Helpful staff
Staff at cannock Procook were very helpful in explaining about the different types saute pans they sold. The man who helped us had good knowledge of the different types from nonstick to stainless steel and Tri-ply etc and how they suit different styles of cooking etc.
23 March 2026
Reply from ProCook - Cannock
We appreciate you sharing that our in-store team was amazing; we are so happy you enjoyed that!
Reply from ProCook - Cannock
We're so glad that you consistently have a great experience shopping with us. Thank you for taking the time to share your positive feedback!
Reply from ProCook - Cannock
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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