Excellent customer service from Guga and Friah from the Bham ProCook shop. They had extensive product knowledge, professional, polite and welcoming. These two women (and the staff from the Bha... See more
Location
Switch locationUnit SU523, Middle Mall, Bullring & Grand Central, B5 4BU Birmingham, GB
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See what reviewers are saying
I bought a set of knives and honestly wasn't expecting to be able to try them in store, saw how cleanly they cut though some veg and the product pretty much sold itself. The staff member who I now wis... See more
Company replied
The gentleman who assisted us really went out of his way. We explained what we needed from a coffee machine and he talked us through our options and then gave us a full demo of the one we thought most... See more
Went in for kitchen knives - the assistant didn’t disappoint- very knowledgeable - attentive-love the shop I can spend ages looking around. Haven’t used the knives yet but will deffo go back.-
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU523, Middle Mall, Bullring & Grand Central, B5 4BU, Birmingham, United Kingdom
4.8
Excellent
341 reviews
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Reply from ProCook - Bullring
We are so pleased to hear that our team provided you with such a positive experience. Your kind words are greatly appreciated!
Reply from ProCook - Bullring
We truly appreciate your kind words about our team. It's wonderful to hear that our staff made a positive impression and were so helpful.
A helpful male assistant
A helpful male assistant, spent time helping me and discussing my needs
9 July 2026
Reply from ProCook - Bullring
We truly appreciate you taking the time to share your positive feedback. We are delighted to hear that our customer service was good and met your expectations!
Reply from ProCook - Bullring
We're so glad you enjoyed our brilliant, good quality products and found our prices decent, and our staff helpful! Thank you for your kind words.
love the stock,the quality and the…
love the stock,the quality and the prices just wish they had a store in my home town.
1 July 2026
Reply from ProCook - Bullring
We're so happy to hear you love our selection, quality, and prices! We truly appreciate your kind words and understand your desire for a local store keep a look out as we are opening new stores all the time!
Reply from ProCook - Bullring
We're so glad our staff was extremely helpful when you were shopping for your nephew's chef items! We appreciate your kind words.
Very good service from the team and the…
Very good service from the team and the equipment is great for the price
29 June 2026
Staff ignored me
The sales assistants were chatting to each other, and barely acknowledged me as I made my purchase.
3 July 2026
Reply from ProCook - Bullring
Thank you for your review – we are very sorryt o hear this. We will pass your comments onto the store
Reply from ProCook - Bullring
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
The service was great
The service was great. The sales assistant show me how to find all the products. Even got the knifes out wot I wanted.
2 July 2026
Reply from ProCook - Bullring
We're so pleased to hear you received great service and that our sales assistant was so helpful in showing you our products and the knives you were interested in! Thank you for your wonderful feedback.
Very helpful knowledgeable ProCook…
Very helpful knowledgeable ProCook colleague who dealt with my purchase.
1 July 2026
Reply from ProCook - Bullring
We're so glad you had a positive experience with our knowledgeable colleague during your purchase! Thank you for your kind words.
Brilliantly Experience
Brilliantly laid out shop, clean everything is well displayed and easy to find.
Couldn’t pass up on a few items when they were on sale. Very polite staff and great experience.
Will be back in the future.
30 June 2026
Reply from ProCook - Bullring
We're so pleased you found our shop brilliantly laid out, clean, and easy to navigate. It's wonderful that you found some great items on sale and that our staff were polite. We look forward to your next visit!
Excellent customer service from Guga…
Excellent customer service from Guga and Friah from the Bham ProCook shop.
They had extensive product knowledge, professional, polite and welcoming.
These two women (and the staff from the Bham store, guided by the manager Rupert) are the reason to make the effort to return to shops as opposed to scrolling online! They made the shopping experience enjoyable…AGAIN!!!!!
27 June 2026
Really helpful staff
Really helpful staff, not overpowering they seem to genuinely enjoy their job
22 June 2026
Very helpful staff even measured base…
Very helpful staff even measured base of pan, very pleased with pan
17 June 2026
Reply from ProCook - Bullring
We're so pleased our staff was helpful. We appreciate your kind words!
Maybe can consider to put the name of…
Maybe can consider to put the name of the series on the silverware.
17 June 2026
Reply from ProCook - Bullring
We appreciate your feedback and suggestion. We will consider this for future improvements.
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