Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase, both ladies were very friendly staff and hel... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
942 reviews
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Hi everything was good apart from my…
Hi everything was good apart from my pans have a scratch on them and live 50 miles away from freeport.I can't travel all that way for a scratch and is on the edge of a frying pan and you didn't see it till you opened them.
16 December 2025
Reply from ProCook - Braintree
We appreciate your feedback. We're sorry to hear about the scratch on your pan and the inconvenience this has caused, especially given the distance you live from our store. We'll review our quality control procedures.
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our goods.
Reply from ProCook - Braintree
We appreciate your positive feedback! We are so happy to hear you found our service good, helpful, and polite.
Very helpful and friendly staff
11 December 2025
Reply from ProCook - Braintree
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Excellent customer care
Excellent customer care
Assistant happy to help me and gave good advice
9 December 2025
Reply from ProCook - Braintree
We're happy to hear that you found exactly what you were looking for at a very good price. Thank you for your positive feedback!
Good!
Staff a little uneducated on knives but other then that absolutely phenomenal service! Really great as always
17 November 2025
Reply from ProCook - Braintree
We appreciate your feedback and are glad you enjoyed our service! We will work on better educating our staff about knives. Thank you!
Reply from ProCook - Braintree
We're happy our knowledgeable staff was helpful to you. Thank you for your positive feedback!
Reply from ProCook - Braintree
We appreciate your positive feedback! We're so glad you enjoyed our great products and service.
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our choices.
The service I received was superb as…
The service I received was superb as always and the staff were knowledgeable and very helpful. Especially the lady who has worked there 20 odd years.
12 November 2025
Reply from ProCook - Braintree
We're glad you enjoyed your experience and appreciate your positive feedback! It's great to hear that our team's knowledge and service met your expectations. Thank you!
Reply from ProCook - Braintree
We appreciate you pointing out our team's friendly attitude; it means a lot to us that you had a positive experience.
Excellent service.
Excellent service.
I was purchasing a knife set for my husband and the lady in store went through all the knife types to ensure I got the perfect ones for him!
12 November 2025
Reply from ProCook - Braintree
We're happy to hear that you received excellent service! We appreciate you sharing your positive experience and are glad the team member helped you find the perfect knife set.
Friendly, knowledgeable staff
Very friendly, knowledgeable staff who gave us great advise on the products we were interested in before we purchased.
Good quality products with great Black Friday offers.
13 November 2025
Reply from ProCook - Braintree
We're delighted to hear that our friendly, knowledgeable staff provided great advice! We're also glad you found good quality products and enjoyed the Black Friday offers. We appreciate your feedback!
Reply from ProCook - Braintree
We appreciate you letting us know about the lovely service you received with a smile! Thank you for your positive feedback.
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Braintree
We're glad you enjoyed your experience with our staff and food. Thank you for your feedback!
Reply from ProCook - Braintree
We appreciate you letting us know that our staff was helpful and that you were happy with the selection. Thank you for your positive feedback!
Assistant was very informative at…
Assistant was very informative at Freeport and helped me chose right product. Not used product as a xmas present
8 November 2025
Reply from ProCook - Braintree
We're happy to hear that the assistant at Freeport was informative and helpful in choosing the right product. Thank you for sharing your positive experience with us.
The staff were very polite and helpful
The staff were very polite and helpful
The products I brought were excellent quality
3 November 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were pleased with our polite staff and excellent products.
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