My purchase was only a pair of tongs, so they are what they are, but a pleasant shop to walk into, and staff were polite and offered assistance (Braintree, Freeport)
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... See more
Company replied
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
939 reviews
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Great
Lovely clean, well set out store, good range of products and friendly, helpful staff. And dog friendly too!
18 July 2026
Staff were very friendly and helpful
Staff were very friendly and helpful. Purchased new knives.
11 July 2026
Staff were friendly
Staff were friendly, helpful.
Good quality products.
Good value for money
14 July 2026
Always worth a visit
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at outlets I have used always found to be pleasant, helpful and well turned out.
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were very attentive and friendly
Staff were very attentive and friendly. We were able to try the knives before we bought them and we were advised on the best holder to go with the set we bought.
11 July 2026
Reply from ProCook - Braintree
We're so pleased to hear that our staff were attentive and friendly, and that you had the opportunity to try the knives before your purchase. We're also glad they could advise you on the best holder for your new set!
Great shop and products
I love ProCook - it’s a great shop with good products at reasonable prices. The staff in Braintree are always friendly and helpful.
11 July 2026
Reply from ProCook - Braintree
We're so happy to hear you love our shop and find our products to be great quality at reasonable prices! We're also delighted that our Braintree staff are always friendly and helpful.
Very happy with the service I received…
Very happy with the service I received from your staff. I needed advice on the best size of omelette pan. Excellent quality products.
11 July 2026
Reply from ProCook - Braintree
We're so happy to hear you received excellent service from our staff and found our products to be of great quality, especially when choosing your omelette pan! Thank you for your kind words.
Good quality excellent value for money, very helpful staff.
Good quality excellent value for money
10 July 2026
Very happy assistant so helpful…
Very happy assistant so helpful exchanged my faulty baking dishes and had new ones delivered to my home address I would shop at pro cook again
7 April 2026
Fantastic offers in store at 30% off…
Fantastic offers in store at 30% off everything, will definitely shop there again….Staff very helpful also.
3 April 2026
Very good products
Only ever had one problem with ProCook product and no problem with exchanges. Otherwise always purchased my cooking utensils from this company.
29 March 2026
Reply from ProCook - Braintree
We appreciate your continued support and are so glad our exchange process worked well for you. Thank you for sharing your positive experience with our utensils.
Reply from ProCook - Braintree
We appreciate you sharing that you had a lovely experience and that our staff was great and professional!
Very helpful and knowledgeable staff
5 April 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was knowledgeable and helpful; it means a lot to our team.
Reply from ProCook - Braintree
We regret that our team's service did not meet your expectations. We will address this issue to improve.
Fantastic customer service.
Fantastic customer service.
The guy who helped us was extremely polite and very helpful.
6 April 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your experience! We're so happy to hear that our staff was polite and helpful to you.
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