I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... See more
Company replied
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
Bought my new knives in store, staff were first class, excellent service and knowledge.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
944 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the choice of items available
I like the choice of items available, design and the product quality is excellent. Good in store service too.
19 October 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our product selection, design, quality and in-store service.
Good Quality
15 October 2025
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly approachable staff
Friendly approachable staff.
Staff give u time to look around n get a good look at items for sale and any offers before they pounce on you.
They DON’t ponce on you, they approach politely and check if there is anything they can do for you!
Very courteous- great PR and I would definitely choose Pro Cook again should the need arise!
Clare at FREEPORT was amazing- professional, knowledgeable and very thorough!
12 October 2025
Reply from ProCook - Braintree
We appreciate your feedback and are happy to hear that you found our staff friendly and approachable. It's great to know that you felt you had time to browse and that our team was courteous and helpful. We appreciate you acknowledging the team's assistance.
Very helpful and customer friendly…
Very helpful and customer friendly staff and service. It was a pleasure shopping at Pro cook Braintree Village.
12 October 2025
Reply from ProCook - Braintree
We appreciate you sharing your experience! We're so happy to hear that you found our staff and service helpful and customer-friendly. We're glad you enjoyed shopping with us.
Competent saleslady
As I entered the shop, the lady made me feel welcome. She was friendly, helpful and very competent.
13 October 2025
Reply from ProCook - Braintree
We're happy to hear that you felt welcomed in our shop. It's great to know the team member was friendly, helpful, and competent. We appreciate your positive feedback!
The member of staff that helped us was…
The member of staff that helped us was absolutely lovely, so helpful. I've bought a lot of item's from your shop over the year's and I've always had a really good service...
5 October 2025
Reply from ProCook - Braintree
We're delighted to hear that our staff was so helpful! We appreciate that you've consistently received really good service from our shop over the years and thank you for your positive feedback!
Reply from ProCook - Braintree
We're happy to hear that you had a good experience and are very pleased with the plates you received. Thank you for your positive feedback!
Brilliant ice cream maker
Really friendly assistance in the shop. Gave great advise on the product and she wasn’t wrong. The ice cream maker is so easy to use. Mix your ingredients and turn it on. In an hour you will have the most delicious ice cream
11 October 2025
Reply from ProCook - Braintree
We're so happy to hear about the friendly assistance you received and that the advice on the ice cream maker was helpful! It's great you find it easy to use and are enjoying delicious ice cream.
Well presented store
Well presented store. Clean and tidy. Goods well marked and pricing clear. Very helpful and polite staff
11 October 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our well-presented store and helpful staff.
The staff have been amazing at the…
The staff have been amazing at the Braintree outlet store. Very helpful and informative.
5 October 2025
Reply from ProCook - Braintree
We appreciate you taking the time to share your experience with us! We are so glad to hear that you found our Braintree staff helpful and informative.
They showed me the item and explained…
They showed me the item and explained how it worked!
8 October 2025
Reply from ProCook - Braintree
We're glad you found the demonstration and explanation helpful! Thank you for your positive feedback; we appreciate it.
I must admit that I found the…
I must admit that I found the instructions for the Procook pressure cooker and Airfryer not as clear as could be, however on ringing the store at Freeport I was given very useful and professional help. I love the device especially as I have used the Sous-vide and Slow cooker function also.
10 October 2025
Reply from ProCook - Braintree
We appreciate you sharing your experience. We're glad you received helpful support from our store. It's great to hear you love the device and its various functions! Thank you for your feedback.
The lady that served me was very…
The lady that served me was very pleasant and I was only buying 3 items for £9 but she was quick to point out other items that were included in the offer that I would other wise not have realised
7 October 2025
Reply from ProCook - Braintree
We're glad you enjoyed your experience. We appreciate you mentioning the team member who assisted you with the offer; we're happy that they could help you. Thanks for your positive feedback.
Ceramic pansHelpful staff member.
Helpful staff member.
Explained the coating of the pans with care
1 October 2025
Reply from ProCook - Braintree
We appreciate you sharing your experience with us! We are so glad to hear that our staff member was helpful and explained the coating of the pans with care.
Everything nicely displayed
Everything nicely displayed. Staff very helpful and noligable about products.
prices are very competitive.
27 September 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our displays, found our staff helpful and our prices competitive.
The young lady in the shop knew all…
The young lady in the shop knew all about the knives in the shop and helped us choose which ones
27 August 2025
Reply from ProCook - Braintree
We're happy to hear that the knowledgeable staff member provided excellent assistance during your knife selection. We appreciate your positive feedback and your recognition.
Shop is pristine clean
Shop is pristine clean , the stock is well displayed and the staff are more than helpful, in fact it is a joy to go there .
24 September 2025
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our shop pristine, well-stocked, and that our staff are helpful.
Great variety of products and sensibly…
Great variety of products and sensibly priced.
27 September 2025
Reply from ProCook - Braintree
We appreciate your positive feedback! We are so happy you were satisfied with our great variety of products and sensible prices.
So helpful
The staff were so helpful to me when choosing a knife set. I absolutely loved that there were fruit and vegetables available to try them out on and indeed I bought a set of your own knives. They are impressively sharp. I will be back for other things.
25 September 2025
Unprompted review
Reply from ProCook - Braintree
We're so glad to hear the staff were helpful in your knife set selection. It's great you loved trying them out and are impressed with their sharpness. We appreciate your intention to return!
Reply from ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.