The young man who dealt with us was absolutely superb. His knowledge of the products was outstanding, his manner and approach were excellent. At no point was there any pressure to buy, I merely ac... See more
Location
Switch locationUnit 8 The Avenue The Lexicon Centre, RG12 1BD Bracknell, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a salt and a pepper mill, had a few issues with them. Spoke to Alison at pro cook customer services, what a lovely lady and sorted issue out to my satisfaction - thank you!
Company replied
Super service on a very busy Saturday afternoon . The two staff members who helped us to make choices on pans and knives were so very helpful and knowledgeable - one staff member was still in trainin... See more
Company replied
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 8 The Avenue The Lexicon Centre, RG12 1BD, Bracknell, United Kingdom
4.7
Excellent
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item marked as £19 charged £20
Item marked as £19 charged £20
Couldn’t bothered to go back
Just bad service
29 May 2026
Reply from ProCook - Bracknell
angela
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Chloe
Customer Service Support
Reply from ProCook - Bracknell
We're glad you enjoyed our products and found our staff helpful!
Reply from ProCook - Bracknell
We appreciate your kind words about our team.
Staff were not very approachable and…
Staff were not very approachable and had little knowledge of products until I found a better member of staff
24 May 2026
Reply from ProCook - Bracknell
We are sorry to read this and will pass your comments over to the store
Reply from ProCook - Bracknell
We're happy to hear you love your chopping boards! We appreciate your positive feedback.
The item we purchased is of good…
The item we purchased is of good quality and transaction was handled quickly and efficiently.
16 May 2026
Reply from ProCook - Bracknell
We're so glad you found the item to be of good quality and that your transaction was quick and efficient!
The store person was very helpful when…
The store person was very helpful when we made our selection he helped us to select a block for them very happy with my purchase
6 May 2026
Reply from ProCook - Bracknell
We're so happy to hear our team provided excellent assistance with your selection! We appreciate you sharing your positive experience.
Very helpful staff with great knowledge…
Very helpful staff with great knowledge of your products! I bought a second butter dish as a gift.
Thank you.
7 May 2026
Reply from ProCook - Bracknell
We appreciate you taking the time to share your positive experience! We're so happy to hear that our staff was helpful and knowledgeable, and that you liked our butter dish.
Reply from ProCook - Bracknell
We're so happy you found our service excellent and our atmosphere friendly! We appreciate your feedback.
Reply from ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Bracknell
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and helpful service
Friendly and helpful service. We were able to use a knife to test it's sharpness when cutting vegetables.
3 May 2026
Procook redeemed by Mahesh - Thankyou
Amendment to my original review but I value and appreciate the resolve and the manner of swift & polite communication by Mahesh from the ProCook customer service team - this is what excellent customer service by a high-end retailer looks like (take note Drew from Bracknell store)
I still haven't given the full 5 STARS because the ProCook management should pay attention to the Bracknell store and in particular the staff members like Drew who are rude, unhelpful and do not represent the aftersales service one would expect from ProCook.
2 May 2026
Unprompted review
Reply from ProCook - Bracknell
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Great products and great staff.
28 April 2026
Reply from ProCook - Bracknell
We appreciate you sharing that our staff and products are great. We are so happy you enjoyed that!
Great stock and layout
Great stock and layout, plus staff are friendly too. We’ve been a couple of times and are pleased with our purchases.
27 April 2026
Reply from ProCook - Bracknell
We appreciate you sharing your experience! We're so happy to hear that you were pleased with our stock, layout, and friendly staff and your purchases.
Very helpful staff
Very helpful staff. I looked online first and decided to go to the store to look at the colour and quality of the saucepans. I was not disappointed and bought a set.
23 April 2026
Reply from ProCook - Bracknell
We're happy to hear our staff were helpful and that you were pleased with the saucepans' colour and quality. Thank you for purchasing a set and sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.