Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from a previous visit when we were looking for cutlery.We would employ her anytime.
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The staff were extremely helpful and spent time explaining the usefulness of the items we were interested in. Many thanks indeed we were most grateful. Also layout of shop is immaculate!!
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... See more
I was uncertain of purchasing a decent carving and a preparation knife. I was fed up if not being able to carve meat. I finished up purchasing a smaller carving and preparation knife, something I had... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
616 reviews
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Very good customer service,the young…
Very good customer service,the young girl was very good,and knew the products and most helpful.reconized us from
a previous visit when we were looking for cutlery.We would employ her anytime.
12 June 2026
The shop assistant was very helpful
The shop assistant was very helpful, polite and had a smile.
15 June 2026
Friendly service very helpful and both…service with a smile
Friendly service very helpful and both members of staff were extremely nice to deal with!
Good stock and range of products
15 June 2026
This is one of my favourite shops
This is one of my favourite shops. The staff are nothing but helpful and every product I have purchased has been high quality and well made.
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really helpful and knowledgeable staff.
10 June 2026
Reply from ProCook - Bournemouth
We appreciate your kind words about our staff.
The lady in the shop was very helpful…
The lady in the shop was very helpful and answered all our questions with ease . She also gave us a guide line on how to use the saucepan we bought .
10 June 2026
I found what I was looking for in the…
I found what I was looking for in the store, and the staff were helpful with my purchase, no issues. The products are good quality and the prices are ok.
9 June 2026
Friendly and helpful young man
9 June 2026
Extremely Helpful
The lady in the store was extremely helpful and very pleasant to deal with. Also very knowledgeable about your products
6 June 2026
Super service
Super service, very well made products that are a pleasure to use. What makes it special is also that your staff are always friendly and seem happy in their jobs.
4 June 2026
This store has lots of choice
Lovely clean store with so much lovely kitchen stuff. Staff helpful & friendly. I will return to this store as there is so much to choose from
3 June 2026
This was just we were looking for and…
This was just we were looking for and at an affordable price.
Helpful service and pleasant staff.
30 May 2026
The staff were extremely helpful and…
The staff were extremely helpful and spent time explaining the usefulness of the items we were interested in. Many thanks indeed we were most grateful. Also layout of shop is immaculate!!
2 June 2026
Reply from ProCook - Bournemouth
We're glad you found our store inviting and our staff friendly!
Reply from ProCook - Bournemouth
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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