The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she d... See more
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I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience. The shop is well set out, clea... See more
Sales person very helpful- only caveat that he did not establish my reasons for buying earlier. I asked about the Pro Cook blender on offer and he enthused about the smoothies he uses it for. Differen... See more
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Castle Lane West, West Mall, BH8 9UY, Bournemouth, United Kingdom
- 01202 155674
4.9
Excellent
746 reviews
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All staff are happy and welcoming…
All staff are happy and welcoming always there to help with a smile
17 October 2026
Staff members friendly and helpful…
Staff members friendly and helpful great selection of quality products
17 October 2026
Very nice and interesting shop
Found lovely Christmas presents at very reasonable prices. Very good and friendly service, I will come again 👍
19 October 2026
I was allowed to wander and look around…
I was allowed to wander and look around without being pestered. When l asked an assistant for an item she was very helpful, polite and friendly a pleasant experience.
The shop is well set out, clean and bright and a lot of lovely items.
19 October 2026
I find pro cook bournemouth to be very…
I find pro cook bournemouth to be very helpful well stocked and knowlegeable
18 October 2026
The staff member knew exactly where to…
The staff member knew exactly where to locate the thing I was looking for. However, on the way to the till she was waylaid by another customer and there was no one at the till to serve me. But she did summon another member of staff who apologised for keeping me waiting, so all good in the end.
15 October 2026
Staff went over and above to help me…
Staff went over and above to help me try and find a previous product bought for my daughter
15 October 2026
Lovely Shop
The staff were attentive but not pushy, very pleasant experience. I have quite a lot of procook products already.
14 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love this store
Love this store, I could and usually do browse for ages. Always find something I need. Lovely staff, helpful, smiley and knowledgeable! One of my favourites.
8 October 2026
Reply from ProCook - Bournemouth
We're so pleased to hear that you love our store and enjoy spending time browsing our collection! It's wonderful that our helpful, knowledgeable team makes your visits so pleasant, and we are delighted to be one of your favorite places to shop.
Nice place to shop.
The shop is very well laid out, clean and tidy. There is an interesting selection and variety of good quality items on display. The staff are all very helpful, polite and friendly.
7 October 2026
Reply from ProCook - Bournemouth
We're so pleased to hear that you enjoyed our clean, well-organised layout and our selection of high-quality items. It is wonderful to know that our team made your visit so pleasant by being helpful, polite, and friendly!
Great shop with lots of lovely things…
Great shop with lots of lovely things and at varying prices. More affordable than I thought.
The staff were also very friendly and helpful.
6 October 2026
Reply from ProCook - Bournemouth
We're so pleased to hear that you enjoyed exploring our store and found our items to be more budget-friendly than expected! It's wonderful to know that our team provided such a welcoming and supportive experience.
Lovely shop its good to walk around…
Lovely shop its good to walk around looking at everything staff there should you need advise who are so helpful.
on line is ok but nothing better than
Seeing and holding .
Brought an egg pocher such good quality.
10 October 2026
Reply from ProCook - Bournemouth
We are so pleased to hear how much you enjoy visiting our store and browsing our selection in person! It is wonderful to know our team was on hand to offer helpful advice and that you are delighted with the quality of your new egg poacher. Thank you for your kind feedback, and we look forward to welcoming you back again soon.
Only 3 stars as got home any upon…
Only 3 stars as got home any upon opening the box the pan inside was damaged, however the item was changed without drama by helpful staff.
10 October 2026
Reply from ProCook - Bournemouth
Thank you for your feedback. We regret the broken item you received, but we are glad our team replaced it smoothly.
Reply from ProCook - Bournemouth
We are so glad to hear that you found exactly what you needed at great value! Thank you so much for taking the time to share your positive feedback with us.
Bournemouth shop
Very helpful and informative without the unnecessary pressure that comes with many of the retail stores around!
Nice ladies in the store!!
6 October 2026
Reply from ProCook - Bournemouth
We truly appreciate your kind words about our team. It's wonderful to hear that you always find our staff to be so supportive and welcoming.
Wonderful selection of cookware
Wonderful selection of cookware . Great assistants with plenty of of knowledge
26 September 2026
Excellent advice.
24 September 2026
Staff knowledge was great and the…
Staff knowledge was great and the products and prices are always good and the quality is excellent
25 September 2026
Reply from ProCook - Bournemouth
We're so glad you enjoyed our products and prices, and found their quality excellent! We're also happy that our staff's knowledge was great. Thank you for your kind words.
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