Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke s... See more
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
471 reviews
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Reply from ProCook - Basingstoke
We appreciate you letting us know about our excellent service and helpful staff; it means a lot to our team.
I was given a very warm and welcoming…
I was given a very warm and welcoming hello upon entering the store. I did have difficulty in finding what I wanted to purchase & asked an assistant to help. I felt that I was valued as a customer, I was given good advice about my purchase & the level of service continued right up to the point of sale.
Overall a very pleasant shopping experience.
9 December 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're happy to hear that you received a warm welcome and helpful assistance while shopping with us. It's great to know you felt valued and had a pleasant experience.
Reply from ProCook - Basingstoke
We appreciate your positive feedback regarding our lovely products and very helpful staff; we are so happy you enjoyed them!
The best the best the brst
10 December 2025
Reply from ProCook - Basingstoke
We're happy to hear that you had such a wonderful experience; we appreciate you taking the time to leave your feedback.
Very helpful assistant
13 December 2025
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Basingstoke
We appreciate you letting us know our assistant was helpful! We are so happy to hear it.
Helpful staff
Helpful staff, pleasant. They advise us on deals available for what I was looking for.
19 November 2025
Reply from ProCook - Basingstoke
We're happy to hear that our staff was helpful and pleasant! We appreciate you mentioning that they advised you on available deals. Thank you for your feedback.
Friendly service
The Staff were friendly &helpful. We weren't in there very long, but I would recommend them,.
13 November 2025
Reply from ProCook - Basingstoke
We appreciate your recommendation and are happy to hear that our staff were friendly and helpful during your visit! Thanks for your positive feedback.
Was a great experience.
17 November 2025
Reply from ProCook - Basingstoke
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
It was good within the store although…
It was good within the store although we were over charged nearly £100!
They were very quick to refund a few days later once we noticed and emailed pro cook.
2 November 2025
Reply from ProCook - Basingstoke
We appreciate your feedback and are pleased the refund was processed quickly. We're sorry for the overcharge and any inconvenience caused during your visit.
Very helpful service
12 November 2025
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Again friendly staff with great service
10 November 2025
Reply from ProCook - Basingstoke
We appreciate you letting us know about our friendly staff and great service; it means a lot to our team that you enjoyed your experience.
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and found our staff friendly.
All went well with my purchase
5 November 2025
Reply from ProCook - Basingstoke
We're happy to hear that your purchase went well. Thank you for sharing your positive experience with us; we appreciate it.
Love the items in this shop.
9 November 2025
Reply from ProCook - Basingstoke
We're happy you love the items! Thanks for your positive feedback; it means a lot to us and our work.
Great customer service
3 November 2025
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Knowledgeable and helpful staff.
Knowledgeable and helpful staff who were very thorough in their advice.
4 November 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was knowledgeable and thorough.
Grer shop
The shop assistant was very helpful. There was a good range of products, this allowed me to choose the item according to my specific needs.
3 November 2025
Reply from ProCook - Basingstoke
We're so happy to hear that the shop assistant was very helpful! We appreciate your positive feedback regarding our good range of products that allowed you to choose according to your needs.
very attentive sales lady
29 October 2025
Reply from ProCook - Basingstoke
We're glad you appreciated the attentive service. Thank you for your positive feedback!
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