Great experience. Great price. I paid for next-day delivery but there was a courier delay. I emailed, and they issued a refund really quickly for the express delivery option I paid for. They have clea... See more
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everything ok! Fast delivery, products new & flawless as expected.
Realible shop selling reliable products. I've been purchasing bike accessories from here and I'm happy so far.
The team read the review, worked hard, and got my product to me. Thank you. Please, Probike, don't use DPD, though, going forward. :) L'équipe a lu l'avis, a travaillé dur et m'a fait parvenir m... See more
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Company details
Written by the company
Mis en ligne fin 2005, le site Probikeshop est rapidement devenu une référence du vélo online en France et figure aujourd’hui parmi les principaux acteurs européens du secteur.
Contact info
France
- www.probikeshop.fr
4.5
Excellent
170K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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worst experience ever
worst experience ever
Never ever buy here ever !
I ordered a new damper for my fork, which is quite an expensive component. It should've been delivered within 3-4 days or something. I got a notification that my package was available in a pickup point. I went to go get it and i got surpised to see that the locker was empty. AN EMPTY LOCKER, how is that even possible. Several calls with both customer services (which both suck) and it turns out it was a system fault at mondial relay. I can see movement in my package via the tracker but it is already marked as delivered and just cycling between sorting centra and sometimes comes up that it is being delivered to a pick up point, but never actually does. The customer service is not helpfull at all, takes 3 days to respond to mails and tell me on the phone to just wait.... So now im out 200+ euros without anything to show for it. Honestly feels like a scam....
25 March 2026
Unprompted review
Reply from Probikeshop
Hello Wbert
Fortunately, we were able to speak on the phone today and find a solution.
We quickly prepared your order and handed it over to the courier.
We regret that the courier encountered difficulties delivering your parcel; in fact, they have declared it ‘lost’.
In such cases, the customer experience is poor, but as agreed, a new parcel has been sent to a new address using a different carrier.
We hope to see you again soon at Probikeshop.
François – Customer Service
Great experience
Great experience. Great price. I paid for next-day delivery but there was a courier delay. I emailed, and they issued a refund really quickly for the express delivery option I paid for. They have clearly invested in their AI customer support process' and it really shows in the speed of resolution!
22 August 2025
The delivery of the bike didn’t take…
The delivery of the bike didn’t take too long to come, finally I can enjoy evening rides with my buddies. Looking forward to buying all the necessary things here, no reason to buy somewhere else.
12 November 2025
Unprompted review
Great products and fast delivery.
22 October 2025
I didn’t receive the order even after…
I didn’t receive the order even after reminder ! My Credit Card was charged at once but I‘m still missing the delivery.
My trust in this shop is gone 🙃
24 March 2025
Reply from Probikeshop
Hallo Roland
wir bedauern, von Ihrer Unzufriedenheit zu lesen und entschuldigen uns aufrichtig für diese Unannehmlichkeiten.
Wir setzen uns jetzt mit den Abteilungen in Verbindung, die für die Vorbereitung Ihrer Bestellung zuständig sind, und werden uns bald mit einer zufriedenstellenden Lösung bei Ihnen melden.
Wir stehen Ihnen weiterhin zur Verfügung,
Simon - Kundenservice
Do not order from this website!
1 article supposedly delivered, nothing received, I was not home
1 Article they made a mistake and send me the wrong size of tires.
Asked a refund: no response
Asked to be able to send back the tires: no response
Trying to get a refund with my credit card company....
Do not order from this website!
23 August 2024
Unprompted review
Reply from Probikeshop
Hello Hanne
Thank you for your order and your feedback.
There was an error on our product sheet and thanks to you, we have been able to correct it, thank you.
We have just sent you a return note for your 2 tyres.
We apologise for the inconvenience.
We will also contact the carrier to clarify the delivery of your helmet.
We will find a solution together.
Probikeshop Customer Service
Team worked hard and resolved my issue
The team read the review, worked hard, and got my product to me. Thank you. Please, Probike, don't use DPD, though, going forward. :)
L'équipe a lu l'avis, a travaillé dur et m'a fait parvenir mon produit. Merci. S'il vous plaît, Probike, n'utilisez pas DPD à l'avenir. :)
12 August 2024
Unprompted review
Reply from Probikeshop
Bonjour Andrew,
Nous présentons tout d'abords nos sincères excuses pour ce retard de livraison et la gêne occasionnée.
Depuis votre premier message du jeudi 8 août dernier, nos agents ont échangé avec vous par trois fois - par mail et téléphone - afin d'éclairer la situation.
Nous entrerons en contact à nouveau ce jour afin de trouver ensemble une solution satisfaisante.
Cordialement,
Simon – Service Client
No customer support/warranty for wheels
Recommend not to purchase wheel from this web-site or any other product which might require customer support...
Bought a pair of wheels as a 2nd pair for summer:
- used for <500km in dry weather
- 1 year passed since purchase (2 years warranty)
- both wheels were not rotating smooth
- sent a request for repair under warranty
- rejected due to bearings not covered
- asked if sealed bearings are not covered what do you cover in warranty. Got no answer bad maintenance is not covered. Well I did not need to maintain a sealed bearing which is less than 500km
- Conclusion: poor customer support
26 January 2023
Unprompted review
Return a helmet
I bought a helmet and it arrived in a couple of days. Unfortunately it did not fit to my head so I had to return it back (until this, everything is ok).
Than a tragedy has started: The return was made on November, 2nd (Poste Italiane) and the package was correctly delivered. Now, it is December, 3rd and I have no news about my money nor the helmet.
I called the customer service and wrote many emails but no one has still answered me back. Now the italian website is not available.
DO NOT BUY ON THIS WEBSITE, its customer service apparently does not exists and till now I lost about 136€!
2 November 2023
Unprompted review
Don't believe the 24h delivery
I bought something and chose probikeshop because it had 24h delivery. It has been 5 days and still waiting... Customer service doesn't even reply my messages. Avoid this shop!
31 August 2023
Unprompted review
Description Conforme
Description Conforme, photo non correspondante ( pneu tubeless en photo tubetype dans la description) envoi rapide
30 July 2023
Très bon service
24 July 2023
Distribution longue on ne trouve plus…
Distribution longue on ne trouve plus le large choix d’avant
18 June 2023
Reply from Probikeshop
Bonjour Franck,
Nous vous remercions pour votre commande et pour votre évaluation.
En raison d'une augmentation du nombre de commandes à préparer, certains colis avait pris du retard à l’expédition de notre entrepôt logistique. Nous vous prions d’accepter nos sincères excuses pour la gêne occasionnée.
Cette situation est désormais résorbée et les commande sont de nouveau expédiées rapidement.
Nous vous assurons également travailler au quotidien afin de proposer à nos clients les plus large choix possible au meilleur prix.
Nous vous remercions pour votre compréhension et espérons toujours vous compter parmi nos fidèles clients.
Sportivement,
Nassim
Probikeshop - Service Clients
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