Private Sport Shop Reviews 

Avoid. This company is a joke. The bike I ordered on March 11 still hasn’t been shipped. No response. Tracking doesn’t work.

Private sport shop always has great deals. Very easy process to buy. Great way to access a premiu sports outlet

Prefect purchase!
Great price, super service!

I used this website many times in the past, they have good offers...but be sure you don't need to return stuff back. Recently before ordering, I called them to ask how returns were organized, if I had to pay for it in case the sizes would not fit. Answer: "no prob, returns are free of charge for Switzerland!" I ordered, and unluckily had to return the stuff...and suddenly everything was at my expense! EUR 55 to send the 4 items back, nothing was taken care of on the shop's side, not even send the return labels. I'm upset. Will think twice before reordering there.

Bought a pair of hiking shoes. Not only did they take ages to arrive (even longer than the already very long estimate), the order was completely wrong. Takes ages to get through to the customer service and it isn't cheap to listen to their awful waiting music as it turned out. Very unhelpful - rude actually - once you get through. Situation still not sorted out, no money or shoes at the moment. The worst customer experience I had in years.

the prices on a website are great, too great to be true so i was sceptical. i orderder a new season snowboard shoes with a huge discount compared to any (local) shop so it was kinda worth of try. and magic happend, it arrived in a few days within europe!

i had one support inquiry and they never replied back so...

also used temporary credit card just to be sure (but they also offer paypal as a payment option).

also, i expect the return would be pain (based on some reviews), but even if you throw the thing to trash after a year, the price is like it still makes sense to purchase.

order no. 2100096966, I do not recommend the store, they cancel the order, increase the price of the bike, make stupid excuses

Order canceled,they says it's a technical issue - but dont know which one. Bike is now aviavable with a 200 euro price higher than i bought. Do not recommend

I have ordered gravel bicycle on 21st, payed, received confirmation and estimated delivery date that was later on confirmed via customer service. Today I received shady email that order was cancelled. My ordered bicycle is still oferred but for €200 more... Didn't receive any invoice correction, looks like they sell items they don't have. Waste of time so be aware.

I have bought the bike with quite good discount. Unfortunately shop canceled my order, increased the price of the bike and started selling it again for the much higher price. I do not recommend. They send me apologies , I didn't get any discount code or explanation what happened.

My order was canceled, the store claims it was due to a technical problem. Meanwhile, in the same store and at the same time, the same bike I bought is available at a slightly higher price.
You can see from the reviews that I wasn't the only one. The store saw interest in Lupo bicycles and decided to sell them at an increased price.
The sly one loses twice.
I won't decide to buy from them again, I haven't gotten my money back yet, and if I get it back, I will lose money on currency conversion. I do not recommend the store.

they canceled the purchase of a Lupo bike due to 'technical problems', and two days later the same bike is on offer only more expensive. in my opinion fraud and withholding customers' money. I do not recommend and warn against buying.

the store offers LUPO brand bikes and others at attractive prices, and then cancels the order, explaining the problems. Meanwhile, in the same store, the same bike is at a higher price. I DO NOT RECOMMEND SHOPPING IN THIS STORE

returned orders without correct bill, probably local tax scam

Order canceled - it's a scam!
They says it's a technical issue. I was able to buy a item, so they should have delivered it! Do not recommend!!!

Order canceled.
They say is a technical issue. Can't trust anymore.

Customer service is awful, I demanded to return some ski poles because they where too big, I had a response after 2 weeks and even though I bought over 400 € of stuff I had to pay for the return and had an entire list of things to do so I can be reimbursed. It's absurd. Never ordering from them again.

I've ordered a pair of montain shoes. After 1 month, not yet arrived.
I wrote many times and they promise to contact the carrier. Every e-mail message will respond after two or three days.
Till now, no money and no goods.
Absolutely not to buy anythings from this site.

I ordered 3 items on Jan 11th, 2025. Only 1 arrived. Two items have never been shipped (the package was only announced to the carrier). No refund, no ordered goods. They are avoiding to take responsibility and constantly refer to superiors or other departments within the company. It takes one week for customer service to answer. Very, very unprofessional of them and am very disappointed. Will never order again. Once more then enough. Bye bye money, bye bye trust...

Edit: In the end, I did get a refund for the items that were not delivered to me, and it took them over a month to realize that they no longer had those items, even though the package/delivery notification was created after payment. I would never have gotten that money back if I hadn't asked myself where my items were. How can you have a webshop without tracking your inventory? Too much correspondence and arguing for that "savings".