Priory Direct Reviews 

7,429
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 401 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the extremely prompt shipping times, competitive pricing, and the wide selection of durable packaging materials that easily suit various business needs. People frequently note that the customer support team is exceptionally helpful and that navigating the online store to place orders is a totally seamless process. However, some people mentioned that certain deliveries occasionally arrived much later than expected or experienced frustrating external courier delays. A few other consumers also noted that a small number of packages occasionally arrived damaged or completely lacked adequate protection during transit.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Product

Consumers find product quality to be consistently high and reliable for their business needs. Reviewers... See more

Order

Clients share positive opinions on order, highlighting a simple and straightforward online purchasing... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent products and secure... See more

Service

People report high satisfaction with the service, praising the quick, efficient, and reliable experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality boxes at a great price I know I can rely on Priory Direct for great service and products. Just one point of contention DELIVERY SERVICE is AWFUL!! They left my parcel on the back do... See more

Company replied

Rated 5 out of 5 stars

We rang for an enquiry regarding cardboard envelopes for a new project we are launching, the service and help on the telephone was excellent. We placed an order and within two days we received the g... See more

Company replied

Rated 5 out of 5 stars

Brilliant Service I called up for an emergency order of labels and the lady on the phone was super helpful, I messed up the payment option online so she took payment over the phone and arranged nex... See more

Company replied

Rated 5 out of 5 stars

I appreciated Priory Directs no non-sense approach when I was searching for non-phenole thermal labels. Indepth product details were at the ready, options were clear, and checkout was a synch. Their c... See more

Company replied



Company details

  1. Packaging Supply Store
  2. Packaging Company
  3. Packaging Machinery
  4. Packaging Store

Written by the company

Priory Direct is the home of Planet Friendly Packaging in the UK. We're on a mission to reliably provide great-value eco friendly packaging to UK businesses while generating a positive footprint by giving 1% to charity and protecting rainforest through the rainforest trust. With over 2000 eco friendly stock products from cardboard boxes to packing tape, mailing bags, labels, packaging machinery, and much more - you can find all the eco-friendly packaging supplies you need in our ranges. In addition to our outstanding stock products we create thousands of custom packaging and labels for businesses all over the world so enquire today to present your products beautifully whilst minimising your environmental impact. Here are just some of the great reasons to choose to buy with us: - Our reviews! You're here on Trustpilot to check what people say about us so take a look! We're super proud of our outstanding feedback and of every customer who we support in their business - happy reading. - Uncompromising sustainability. We’re a certified BCorp with eco-scores for every product to help you make informed packaging choices. Over 48% of our products are fully recycled, 30% fully carbon neutral, and all our Priory Elements ranges are plastic free, fully recyclable and sold in partnership with 1% for the planet. We offer carbon neutral courier options and have a fully SEDEX accredited supply chain – you can be sure you’re making planet friendly packaging choices when you buy with us. - Next day delivery to 5pm & free delivery over £250. We know our customers need their packaging for their business to run so we work hard on staying in stock and we despatch all orders before 5pm the very same day for next-day delivery. - Mix and match bulk savings, don’t compromise on your packaging choices for bulk discounts. Instead of only giving discounts when you buy lots of one thing we apply discounts based upon every item in your order so you can buy the right packaging for your items every time and still get great pricing. - Packed with positive – 1% Rewards Be it positive rewards for your pocket or positive impact for our planet, ordering with us is packed with positive. 1% of your spend is given back to you as loyalty rewards. You can redeem these as savings on your orders to help with the tighter times or perk up the planet by donating to 1 of our 4 amazing charity partners every time you order. - A gift for you or one for our planet – with every order Every order over £30 qualifies for a free gift. You can choose to protect rainforest, take some fully recyclable pens, or choose a sweet treat. We’re proud conservation circle members of Rainforest Trust UK and through this partnership you can protect 1000m2 of rainforest with every order. - Free Samples – try before you buy We know finding the right packaging is important and it can be really tough online, that’s why we created our search by size feature to help cut through our ranges to just the right product for you. We also know that there’s no substitute for trying a product for real so we offer free samples of nearly all of our packaging products, which you can order by clicking “order a sample” on any product page. - Proud to be B Corp Certified B Corp sets the standard when it comes to measuring a business’s environmental and social performance, transparency, and accountability. We’re immensely proud to be members of the group of businesses meeting and exceeding these standards, truly making sustainability and purpose-led positive impact our mission. - Carbon Neutral Company We couldn’t truly say we’re on a mission to minimise the impact of ecommerce on the environment without looking at our own operations and doing our best to minimise our climate impact. We’re on a journey here and have been for over 5 years. We’re proud to have reduced our emissions year on year and to have achieved Carbon Neutrality with all of our Scope 1 and 2 emissions measured, minimised, and offset. - SEDEX Registered SEDEX set the standard for supply chain transparency, sustainability and ethics and they’re used by over 75,000 businesses worldwide to ensure their supply chains are slavery free, transparent, and as sustainable as possible. We’re proud to be registered SEDEX Members meeting their standards and backing up our commitment to being a responsible and sustainable business with their world-leading tools and approach. If you’ve got to here, then thank you so much for your care and attention to just some of the things we’re really proud to bring to our customers and to call our offering. We could go on, we’ve not spoken about our amazing bespoke packaging design and supply services, the sustainability consultancy and data-driven packaging improvement projects we complete for our large customers, or the amazing volunteering and community support we complete as a team and through our local community and education partners. We’re on a mission to be a force for positive in this world, for us, for our customers, for our planet, and for our community. So, if you want to join us as a customer, supplier, influencer, educator or in whatever capacity you have to offer please get in touch – we’d love to hear your story and we’ll do our best to help.

Why choose Priory Direct?

Written by the company

Over 2,200 Ecommerce Essentials Stocked
We're confident that we’ll have a solution within our range of stock products to match your requirements. From packaging labels and postal boxes, to tissue paper and gift bags, to the all important tea and coffee, we’ve got a huge range of business essentials to help you keep your operation running smoothly.
Mix & Match Bulk Savings
We fix the problem with standard bulk discounts and deliver the best price on all of your eCommerce essentials – the more products you buy with us, the more you save with us, no matter what mix of products in your basket; it’s as simple as that.1
1% Back On Everything You Spend
When you order with us, you earn 1% back on everything you spend with us with our Direct Reward Points which can be redeemed against your future orders so you can save even more with us.
Free Delivery On Orders Over £250
What could be better than fast, reliable, delivery? Free fast reliable delivery of course! We now offer free delivery on all orders containing £250 of goods or more to any UK mainland address.
Eco Scores For Every Product
We believe the future is green or not at all. We're the only packaging retailer to display eco scores on all of our products so you can make sustainable choices with your packaging.
Large Account Benefits & Supply Chain Management
We help many tier 1 and 2 multi-channel retailers, large ecommerce-only companies, and manufacturing businesses to streamline their supply chain and optimise despatch efficiency. We do this by consulting on their requirements, tailoring our systems and services to meet their needs, and offer supply chain management to keep your business running smoothly.

Same Day Despatch Before 5pm

Order before 5pm and it'll be despatched the same day. Guaranteed.

Order before 5pm and it'll be despatched the same day. Guaranteed.
We know running out of your supplies can bring your business to a standstill, so if you place your order before 5pm Monday-Friday, we'll despatch it the same day on a next working day service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(7,429)

372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful staff

very helpful staff over the phone

12 August 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Always reliable and fast service

Always reliable and fast service - exactly what you need when you are running a business. Thank you.

7 August 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 2 out of 5 stars

Poor quality of boxes

Product wasnt what the demo was. Boxes were poorly made. Deliveries were suppose to be on own vehicles but seldom turned up on own vehicles. Sold as next day service then changed to 2 selected days a week once contract was agreed.

30 July 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 2*review, Graham.

I’m sorry to hear that the boxes have not met your expectations.

I can see that you have not reached out to us directly regarding your concerns, so we would have been very happy to discuss these with you and see how we could help.

With regards to delivery, as one of your delivery addresses is local to us, where possible we will arrange a local delivery if our van is available and is already in your area. However, our van is booked up with regular weekly deliveries, so unfortunately it is not always available to make a local drop to you.

I can see that your last recent 4 orders in the last 3 months were sent via our DPD courier service, as our van was not scheduled to be in your local area. These orders were despatched from us on the same working day, and DPD delivered them on the next working day, in line with our next-working-day delivery service.

Our CEO has taken an interest in your review and would like to understand your concerns further. He will be reaching out to you personally to discuss the matter with you and see how we can address the issues you have raised.

Kind Regards

Priory Direct Customer Service Team.

Rated 5 out of 5 stars

5 Stars

Great product and fast delivery

27 July 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Always great products.

Always great products.
Great speedy delivery.
Fantastic company.

4 August 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Fastest delivery

Fastest delivery

3 August 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Good company to buy from

Good company to buy from, recommended.

29 July 2026
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Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Excellent service and products

Easy to find items and order. Delivered promptly and securely packaged. Reasonable pricing. Good quality products.

29 July 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 1 out of 5 stars
Priory Direct logo

Reply from Priory Direct

Thank you for your 1* review.

I can see that you've been in contact with our customer service team, who explained that these are used, non-heat-treated pallets, we also make this clear on the product page, which states:

"Please note, pallet grades may differ among suppliers, and the provided image serves as a representative depiction of the type and style sold."

We understand that the pallets were not what you were expecting, and we're sorry they didn't meet your requirements. I can also see that you returned the pallets to us and that a full refund was processed.

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Great experience

Great experience. Products as expected. Durable and well packaged.
Issue with delivery but this was resolved immediately.
High;y recommend.

29 July 2026
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Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 1 out of 5 stars

Ordered three boxes

Ordered three boxes, one turned up. Third box re-ordered, paid next day am delivery and still didn’t turn up!!

29 July 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 1* review Mark,

We're very sorry to hear about your experience. I can see you've been in regular contact with our customer service team, and unfortunately, on both occasions our couriers let us down.

Your original order was despatched the same day, and as soon as you contacted us to let us know one parcel was missing, we arranged and despatched a replacement within an hour. Unfortunately, despite us paying for an upgraded the courier failed to deliver the replacement as expected.

We completely understand how frustrating this has been, and we apologise for the inconvenience caused. This is not the level of service we aim to provide, and we're sorry that our courier's failures have impacted your experience with us.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, and fast reply to our email.

27 July 2026
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Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

excellent

vary fast service with good product quality

25 July 2026
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Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Easy to Order

Easy to Order, Very quick delivery, service great

16 July 2026
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Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - issue with order and they resolved it straight away

14 July 2026
Priory Direct logo

Reply from Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

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