Priority Bicycles Reviews 8,122

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-built and durable, with many expressing long-term satisfaction. The delivery service is frequently highlighted for its speed and efficiency, with many noting quick shipping times and excellent packaging that ensures products arrive undamaged. Reviewers also commend the customer service for being responsive, helpful, and professional, providing clear answers and support throughout the purchasing process and beyond. The overall user experience, from assembly to riding, is often described as smooth and easy, with many appreciating features like belt drives and internal gear hubs for low maintenance. However, some customers also noted that while the products meet expectations, the components and quality control might be less than what they are accustomed to, and some found the gear shifting a bit challenging for small hands.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing high satisfaction with the bikes'... See more

Quality

People report positive experiences with quality, with many reviewers describing the bikes as high quality,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its exceptional quality and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and smooth... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The information on the website is informative and accurate, making the right choice for the kind of riding each bike suits much easier. My bike was shipped very quickly and packaged perfectly. Asse... See more

Rated 5 out of 5 stars

I haven't ridden a bike since I was 16 and was never much of a bike mechanic even then. This bike is easy to adjust, has plenty of room for various racks and accessories and comes with the basics... See more

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 bicycles from Priority. From the basic questions answered promptly via email and phone call, to the quick shipping time and quality packaging, to the quality of the bike's them... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

It’s a great build

It’s a great build, attracts attention and, a really fun ride. Thx!

27 January 2026
Priority Bicycles logo

Reply from Priority Bicycles

Nothing turns heads quite like a belt drive bike! Thanks for the support and never hesitate to reach out if you need anything.

Rated 5 out of 5 stars

The entire process

The entire purchase, delivery, and assembly process went as exactly as described. No Surprises.

And the bike performs nicely and a pleasure to ride. It is fast, light and nimble.

27 January 2026
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Reply from Priority Bicycles

Love to hear it Jim! We appreciate you and enjoy the adventures ahead!

Rated 5 out of 5 stars

The priority marketing team failed to…

The priority marketing team failed to emphasize my favorite feature of the bike: it’s much quieter than chain driven bikes I’ve ridden. I commute daily through quiet neighborhoods and this feature enhances the experience. Most enjoyable ride I’ve had since childhood.

29 January 2026
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Reply from Priority Bicycles

Thanks a ton Dan! Glad you're loving the bike and enjoy the rides ahead of you.

Rated 5 out of 5 stars

Enjoying the bike

Enjoying the bike. Seems to get better every time I ride. So smooth. So quiet I needed to buy a bell so people could hear me coming. I think you should include a bell with the bike.🙂
Not really bike related. Only complaint could be that I have tried several bags to go on the Hudson rear rack I bought with the bike but they just don’t fit right. The pannier bag is good but sometimes my foot rubs it when I’m pedaling.

28 April 2026
Unprompted review
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Reply from Priority Bicycles

Hi there Doug!
Appreciate the feedback. Depending on the size of the bike and the size of your foot that can happen. Never hesitate to reach out to our customer support team and they can let you know if there is a solution or trick they can work with you on!

Rated 5 out of 5 stars

Thank you for all the great work you…

Thank you for all the great work you do. You have replaced both a battery and a charger for me under warranty. It is great that you stand behind your products. Not alot of companies do that anymore.
Appreciate your work and support.
Bob

15 March 2026
Unprompted review
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Reply from Priority Bicycles

We appreciate you Bob! Keep up the miles out there and don't think twice about reaching back out!

Rated 5 out of 5 stars

Priority is always very prompt and…

Priority is always very prompt and helpful whenever we are having any issues with our e-bikes.

10 April 2026
Unprompted review
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Reply from Priority Bicycles

Thanks a ton! Love to hear it and keep us update should you need anything else

Rated 5 out of 5 stars

Just had the bike about a week

Just had the bike about a week. So far seems to be a good all around bike.The titanium finish is beautiful. The gearbox is smooth.Luv the fact i dont have the extra maintenance. Little pricey but if it last as long as I do .I will be truly satisfied. Iam 72 by the way☺️

28 April 2026
Unprompted review
Priority Bicycles logo

Reply from Priority Bicycles

That's awesome to hear! Glad you're loving the bike!

Rated 5 out of 5 stars

Great bike and fast delivery to the UK

Great bike, excellent instructions for choosing size and for assembly. Delivered to the UK extremely quickly (just watch out for the import duty)! Very happy and would definitely recommend

3 April 2026
Unprompted review
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Reply from Priority Bicycles

Wonderful to hear and enjoy the miles ahead in the UK!

Rated 5 out of 5 stars

I enjoy that this provides an…

I enjoy that this provides an alternative to traditional bikes. I hope they continue to produce more for years to come.

25 April 2026
Unprompted review
Priority Bicycles logo

Reply from Priority Bicycles

No plans on stopping anytime soon I can assure you! Thanks for the support!

Rated 5 out of 5 stars

I love the quality of the bike for my…

I love the quality of the bike for my young grandkids to use for years. The order process and customer service were both very good. The assembly process was also easy and simple

23 January 2026
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Reply from Priority Bicycles

That's great to hear! Love to hear it and glad they are having a great time out there on the bikes :)

Rated 5 out of 5 stars

Exceeded My Expectations

The ordering process was very easy, was able to find answers to all the question I had about the Priority Eight Bike I was looking at and eventually purchased. Delivery was very fast, I recieved my bike within two day of purchase. It was packaged very well, not damage at all, assembly was a breeze, no missing parts. I ended up purchasing some accessories for my bike and a new helmet for my wife from Priority, again, shipping was fast and nothing damaged. If you are considering purchasing from Priority, don't hesitate, a very solid company to do business with.

10 April 2026
Unprompted review
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Reply from Priority Bicycles

Thank you thank you! We do our best and always happy to help. If you ever need anything else don't hesitate about reaching out!

Rated 5 out of 5 stars

Very quick responses

8 April 2026
Unprompted review
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Reply from Priority Bicycles

We have a top tier Customer Service and Technical team! If you ever need anything else reach out!

Rated 5 out of 5 stars

This is the greatest bike I've ever…

This is the greatest bike I've ever owned. Light-weight, holds two dogs and camera gear. An absolute beast!

The belt drive means no more grease stains in my car. With the single sleep, I no longer have to tune gears.

Imagine a single perfect gear. That's this bike.

Customer service was also great. Assembly videos made getting started quick and easy.

22 January 2026
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Reply from Priority Bicycles

That's so great to hear Rob! Glad you're loving the bike. Enjoy the roads ahead of you!

Rated 5 out of 5 stars

so many compliments

fast shipping, easy to put together and a beautiful bike! love the color options too. Very well constructed and plan to use for a long time to come.

24 April 2026
Unprompted review
Priority Bicycles logo

Reply from Priority Bicycles

Amazing! So happy for you and your new bike :). Have a blast out there and keep us posted if you need anything else.

Rated 5 out of 5 stars

I absolutely love the branded bicycles…

I absolutely love the branded bicycles made for us! So elegant and a win for our business!

22 January 2026
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Reply from Priority Bicycles

Thanks so much for choosing us for your fleet! Here's to many rides ahead on those bikes. Let us know if you ever need anything else and we've got you covered!

Rated 5 out of 5 stars

Great service and prompt delivery

Great service and placed a phone order when they online system wasn't taking my card. The representative seemed very attentive and happy to walk me through the order. Everything shipped on time. Only thing is the handle bar mirror was not very well packed and came out of the packaging during shipping so now there are scratches on it.

12 December 2025
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Reply from Priority Bicycles

Thanks for the feedback. Please never hesitate to reach out to our customer service team at info@prioritybicycles.com and we can get that taken care of for you.

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