Priority Bicycles Reviews 8,122

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting their durability and excellent performance, especially regarding features like belt drives and internal gears. Many people appreciate the minimal maintenance required and the smooth, easy riding experience these bikes offer. The customer service is frequently described as helpful, responsive, and supportive, with quick assistance for pre-sale questions and post-purchase needs. Reviewers also note the fast delivery and well-packaged products, making the overall purchasing process smooth and efficient. However, some customers also noted minor issues with initial bike setup, such as brake adjustments or crooked handlebars, and a few felt that the packaging lacked sufficient protective cushioning.

What people talk about most

Product

Customers had positive experiences with product, frequently expressing satisfaction and even love for their... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the bikes are well-built,... See more

Customer service

People report positive experiences with customer service, consistently highlighting its excellence and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of assembly, setup,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Priority Skyline electric bike. Buying online was a pleasure - Priority provides tons of information for both pre and post purchase. Amazed the bike arrived in just a few days. The bik... See more

Company replied

Rated 5 out of 5 stars

Best kids bike on the market! We did a lot of research before purchasing a bike for our 7-year-old daughter, and we’re so glad we chose a Priority bike. The quality is excellent, and it’s been perfect... See more

Company replied

Rated 5 out of 5 stars

This is the most amazing bicycle I've I ever seen! I purchased one for my Granddaughter for her 10th birthday her older brother picked out the color. The bike showed up in 3 days not 3 weeks. Assembly... See more

Rated 5 out of 5 stars

I am very happy with Priority bikes. I like the belt drives and internal gears of the hubs and Pinion gear box much better than my other bikes with standard derailers. Also I have contacted Priority... See more

Company replied


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This bike is the greatest!

I waited for years before I finally purchased this bike. Excellent customer service and pricing. Shipping was exceptional and the bike arrived in 2 days in San Francisco. It’s the best bike I have ever had.

10 February 2026
Rated 5 out of 5 stars

Great bikes with fast shipping

My morning commute involved walking from my home to a bus stop and then walking from a downtown bus stop to my office. I was searching for a lightweight bicycle that I could easily load on a bus and cut my walking time in half. I landed on the Ace of Clubs, and I couldn't be happier with my purchase. The bike arrived quickly and was easy to assemble. The ride is smooth and very quiet. And because it doesn't have a chain, I don't have to worry about getting grease on my work pants as I ride it. I look forward to someday upgrading it to a higher-end Priority model.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I love my hot sauce Bicycle

I love my hot sauce Bicycle love the technology behind it, love the simplicity of the belt drive and the internal gears, rides incredible. I owned many different Bicycles throughout my life, carbon fiber, high-end bikes, and this rides better than them and is just as light.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The belt drive is really sweet

The belt drive is really sweet. The bike is nice and light and handles well. The video instructions made it a snap to assemble - I did assembly outside my motorhome under the awning. The bike really rides well and the internal gear hub shifts smoothly. I did not know it would tick in 2nd and 3rd gear, but Priority even has a video that covers that! Great bike!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and responsive from start…

Professional and responsive from start to finish! First of all, the “Priority Eight” bike I ordered was shipped and delivered in less than a week. The bike itself is absolutely the best bike I’ve ever owned — I love it!

Later, I needed a rack, and that was shipped quickly as well. I’m really impressed with both the quality of the products and the smooth, easy purchasing process.

I also thought it would be great to introduce a belt-drive bike to the kids I work with at Blackstone Bicycle Works in Chicago. I’ll be using the bike for my daily commute — riding to the Metra station and then another 9 miles to work at Blackstone Bicycle Works, where I serve as a program manager.

This summer is going to be awesome thanks to Priority!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Got my leaking brake lever replaced with a new unit. Very responsive representative. Glad I could get this issue resolved and have very high confidence in the customer service of this company.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Good looking bike

Good looking bike. Hand brakes are great. The belt guard had to come off because it rubbed. Overall 5/5 my daughter loves it.

9 February 2026
Rated 4 out of 5 stars

I had high hopes for the bike and while…

I had high hopes for the bike and while it is what it says it is, I set my expectations a little too high. First, for under $700, it is a great value. I wanted and casual geometry chromoly frame, belt drive, and IGH with at least 7 gears. This is tough to find and nearly unheard of for less than $1000. That being said, the components and finishes and quality control are lesser than what I am acustom to. Many people won't mind or notice at this price point. I will continue to ride this bike and enjoy it. I would likely recommend it to most casual riders looking for a fun low frill and low maintenance casual commuter bike.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great bike

Bike was delivered fast and was very easy to assemble. Everything works as advertised and the bike rides super quiet and smooth.

5 February 2026
Rated 5 out of 5 stars

Priority customer service has been…Fantastic!

Priority customer service has been excellent. The bike I purchased went on sale one week after original purchase. Priority refunded me the sales price difference. I ordered accessories twice, both times everything arrived quickly and they communicated with me throughout all three transactions.

1 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look