I ordered a st paddy's day fleece several months ago, & I am still waiting yet, so obviously a Scam, have warned family & friends about them. MR A L SMITH
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Unable to upload design, for a simple business card, asked support for help. Debra S from customer service was just stalling me telling me same things, in the end when I given her screen to screen cap... See more
Company replied
I recommend Printi wholeheartedly!! I was skeptical at first - how could the quality reach our standards with such affordable pricing?! After trying a few different vendors, Printi has proven to be... See more
Company replied
The products themselves are great. Fantastic quality. Above average customer service that I must thank again and again for such wonderful help. However, something happens along the line between prin... See more
Company replied
Company details
About Printi
Information provided by various external sources
Printi is a Boston-based online printer that aims to fuel creativity. We gear our services toward creative professionals, from graphic designers to small businesses and marketers. We specialize in cost-effective, custom-printed products.
Super Helpful Customer Service
Print production involves technical expertise and exceptional attention to detail - which is why we strive to provide you with personalized customer support from our Success Team.
Broad Product Porfolio
Our online printing solutions cover a wide range of products, including books, magazines, marketing materials, signage, and art prints. Better yet, we are adding new exciting products every week, so stay tuned!
Affordable Prices, Unbeatable Turnaround
We specialize in cost-effective, custom-printed products, and strive to bring you the most affordable pricing in the industry. We even offer price-matching and work hard to always exceed your expectations for both quality and delivery of your product.
Free Professional Design Services
Yes, you read that correctly! We offer free design services that connect you with one of our designers on a project basis free of charge with the purchase of your product.
Contact info
109 State Street, 02109, Boston, United States
- (855) 749-8239
- support@printi.com
- www.printi.com
1.9
Poor
864 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great company!
I had some problems with account, but they helped me to fix everything fast. Banners are so good, and price the best! I will work with this company again.
Thank you.
13 October 2018
Unprompted review
Reply from Printi
Ignacio,
Thank you so much for taking the time to lend us feedback on your printing experience with us! We appreciate the stars and look forward to working with you again in the future!
great finished product
Choosing a product was extremely simple and easy to set up. They have plenty of documentation on their print specs, and the finished product was exactly what I needed.
12 October 2018
Unprompted review
Reply from Printi
Curtis,
Thank you for this amazing review of our site and your product! We are deeply appreciative of the kind words and look forward to working with you on future projects! Thank you again for the 5 Stars.
Printi always meets our high standards in print
Printi changed our life. Mike and the team always work hard to meet our high standards in print, and we are so thankful for them.
12 October 2018
Unprompted review
Reply from Printi
Summer,
We can not thank you enough for these kind words! Mike and the rest of our Customer Success Team are so very appreciative. We look forward to working with you again in the future and thank you once more for the 5 Stars!
Terrible customer service
Terrible customer service, no response to multiple requests for tracking information on our order. Be very careful with this company - especially if you have time sensitive work. Really disappointed. Can't believe what a horrible experience we've had. Beware!
12 October 2018
Unprompted review
Reply from Printi
Arron,
Thank you for taking the time to lend us feedback on your ordering experience with us. We understand your frustrations and sympathize with you! This review is deeply appreciated as it will help us grow better as a team and company! If you ever have questions or concerns in the future, please reach out via telephone: (855) 749-8239, email: support@printi.com or by our social channels. Thank you, once more, leaving us a review!
Printed my children’s book perfectly
Printed my children’s book perfectly! Paper and colors were wonderful!
12 October 2018
Unprompted review
Reply from Printi
Tricia,
Thank you for leaving us such an amazing review! We appreciate the 5 Stars and look forward to working with you in the future.
I had problems initially with my…format and size
I had problems initially with my brochures format. Printi emailed mer dircelty and worked with me one on one to help resolve the problem. I truly appreciated their dedication and professionalism. I was even able to keep my original delivery date (I had a deadline) with the format issues that took about 48 hours to resolve on all ends. Printi will be my new printer for my small business needs. Hands down amazing customer service !
11 October 2018
Unprompted review
Reply from Printi
Skyler,
What an amazing review!
Thank you for taking the time to lend us feedback on your recent printing experience with us. We're happy to have helped you with any issues that had come up and we look forward to future projects regarding your small business. Thank you again for the 5 Stars!
WORST CUSTOMER SERVICE EVER!
HORRIBLE customer service. Was told "we are a small company and don't have time to personally talk to our customers" by Tyler (management). Never done this kind of job so I was hoping to find a company who would help their customers. Sent files wrong and after begging them to call me finally Mike called me and I resent files just as he told me to. They e-mailed and said they were not right. Kept trying to get them to call me and I have the e-mails where Tyler tells me they don't call customers .. they are a small company and don't have the staff. WHATEVER! So I told them to refund my money and I found another printer who offered amazing customer service and sent them the SAME files I sent Printi and they worked just fine. I would NEVER suggest Printi to ANYONE! EVER!
11 October 2018
Unprompted review
Reply from Printi
Hi David,
Thank you for taking the time to lend us feedback on your order and please know that we hear your frustrations!
After doing some digging, I found there had been a few files submitted with formatting errors. When this had been flagged, our Customer Success Team personally reached out by phone as well as through email in effort to find a solution for you. In the future, please take note that there are File Setup Guides to aid in setting up and correcting files before submission.
Thank you again for your insight regarding your experience with us!
You were not flexible at all in
You were not flexible at all in assisting in our printing job, we cancelled due to that. Just flat our terrible customer service.
10 October 2018
Unprompted review
Reply from Printi
Rob,
We appreciate that you took the time to lend feedback regarding your ordering experience with us!
We understand that the answers you'd received may not have been up to your standard and completely understand your frustrations. To make sure your files are correctly formatted in the future, turn to the file setup guides placed on product pages - this will help in submitting print ready files. If ever you have questions or concerns regarding your order or files, please reach out either by email: support@printi.com or by phone: (855) 749-8239. Thank you again for leaving us your feedback and we look forward to working with you again in the future!
Fabulous experience all throughout -
9 October 2018
Unprompted review
Reply from Printi
Errol,
Thank you for taking the time to leave us 5 Stars! We appreciate the great review and look forward to working with you in the future!
I recently used Printi for the first…
I recently used Printi for the first time, and would highly recommend it. Even though there were some unanticipated problems with the project I was having printed, the staff at Printi were incredibly helpful and prompt in getting back to me and getting the issues resolved.
9 October 2018
Unprompted review
Reply from Printi
Jessica,
This is an amazing 5 Star Review! Thank you so much for taking the time to lend us feedback regarding your first time printing with us. We appreciate the 5 Stars and look forward to working with you again in the future!
Never received my order and no one…
Never received my order and no one emailed me back regarding the order. I cannot contact anyone. I will be filing a PayPal dispute
7 October 2018
Unprompted review
Reply from Printi
Kozi & Co Nicole,
Thank you for making us aware of this miscommunication and please know that we hear your frustrations.
When looking into your order, I do not see any sort of communication between yourself and our Customer Success Team. It may have been that you'd sent a message to our No Reply pre-press team which would have resulted in no response regarding your concerns. If you have any questions or concerns when ordering with us in the future, please reach out through our e-mail at support@printi.com, phone (855) 749-8239, or even through our social media channels- Facebook, Instagram or Twitter.
We appreciate you for taking the time to lend us feedback on your printing experience and look forward to working with you in the future.
5 star company
I worked with Printi several times in the past 2 years on large orders and every time they have been wonderful to work with and their products have been top notch.
5 October 2018
Unprompted review
Reply from Printi
Chantell,
This is an amazing review! Thank you for taking the time to lend us feedback on your past printing experiences with us. We love working with you and look forward to working together again in the future! Thank you again for the 5 Stars.
My catalogue came out much better then…
My catalogue came out much better then I had hoped. I have recommended this company to my gallery for the future.
Communication was a little bit of a problem or I would have given it 5 stars. Email seems to be the best way.
4 October 2018
Unprompted review
Reply from Printi
Judith,
Thank you for taking the time to lend us feedback on your most recent printing experience with us. We look forward to working with you in the future!
Other than getting the download…
Other than getting the download template to work, everything when well. I ordered the retractable banner and everyone was pleased with the product. The production and delivery times were just what we needed.
4 October 2018
Unprompted review
Reply from Printi
Reginald,
This is an amazing review! We're so glad to hear that everyone was pleased with the Retractable Banner!
If you ever run into any difficulties or have questions on future orders, whether it be downloading templates or setting up files, please don't hesitate to reach out to our Customer Success Team at Support@printi.com or give us a call (855) 749-8239. We'd be more than happy to help you. We look forward to working with you in the future and thank you again for the 5 Stars!
Great service
Great service. Great turnaround time. Comprehensive guides. Quality printing. Will definitely use the service again.
4 October 2018
Unprompted review
Reply from Printi
Sky,
Thank you very much for the 5 Stars!
It means a lot to us that you took the time to lend us such helpful and positive feedback regarding your last order. We appreciate it and look forward to working with you again!
website flows well and easy to work…
website flows well and easy to work with. final product came out great!
3 October 2018
Unprompted review
Reply from Printi
Rodrigo,
Thank you for taking the time to lend us feedback on your most recent order with us! We appreciate the 5 Stars and look forward to working with you again.
Perfect for printing booklets
My saddle-stitched booklets turned out perfectly. I spoke to a rep who sent me paper samples and I got my proofs for free to make sure it was exactly what I was looking for. The prices were extremely reasonable considering the competitors I looked at, and they were shipped fast and in perfect condition. I will definitely use Printi for all my large-scale printing needs in the future!!
2 October 2018
Unprompted review
Reply from Printi
Kaitlin,
What an amazing 5 Star review! We can't thank you enough for taking the time to leave us such amazing feedback on your Saddle Stitched Booklets! We look forward to working with you again, Kaitlin, and thank you once more for the 5 Stars.
This website is awesome!
This is the first time I've printed any kind of book and I'm extremely happy with my order. I got perfect bound books and everyone I've showed them to was impressed with the quality.
There was a little mishap with the printer leaving some white artifacts on some pages of a few of the copies I ordered but Support responded immediately and offered replacement copies and let me keep the misprints too (which I can give away to family members and whatnot). I don't think that error was common at all so I have no reservations ordering again (and I already have!)
This also seems like a rare website where you can do custom pages sizes which I couldn't find anywhere else, and for very reasonable prices. Happy all around! Just make sure to format your book according to the instructions and you're good to go
2 October 2018
Unprompted review
Reply from Printi
Speckle,
This is an amazing review! We can't thank you enough for the kind words regarding our site and our Customer Support Team. We look forward to working with you in the future and thank you, once again, for the 5 Stars!
Great prices, not so great customer service...
The company has great prices but the customer service is lacking to say the least. My files when uploaded had errors. The company caught them and notified me of the issues. THAT WAS GREAT! However it entered me into a 2-week process of emails and failed support chats that could have been resolved with a simple phone call. Ultimately, I am attempting to cancel my order and using another company. I will absolutely try again. But next time I’ll have to try months before I need my product.
2 October 2018
Unprompted review
Reply from Printi
Markeyla,
Thank you for taking the time to lend us feedback on your printing experience with us and we absolutely hear your frustrations. When you do plan to print with us again, and you've any questions or concerns on your order, please reach out either by phone: (855) 749-8239 or by our social media channels - Facebook, Twitter or Instagram. We are deeply appreciative of you for leaving us this review and we look forward to working with you in the future!
The end product was great
The end product was great. Communication was poor. Phone calls were never answered and I waited at least 24 hours to get an email reply back.
1 October 2018
Unprompted review
Reply from Printi
Metros 1996,
Rest assured, we hear you on this and deeply appreciate that you took the time to let us know how your most recent printing experience went with us. For any future orders in which you may have questions or concerns about, please feel free to also reach out to us via our social channels - Facebook, Twitter, Instagram, as well as our Chat room on our printi website - Printi.com. We look forward to working with you again!
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