Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice quality
Nice photos received excellent communication and overall 5 star experience
Thank you
15 February 2026
Unprompted review
Canvas picture nice piece for home
Was easy to use site,upload my pictures. Very happy with my finished project
5 February 2026
Unprompted review
Do Not Order Fleece
The blanket overall is fine. The pictures and placement are both fine. I do not like the fleece. It looks cheap and worn. The pictures don't look as good as they could. I wish I had chosen a different fabric.
10 February 2026
Unprompted review
Reply from Printerpix
Dear Gina,
Thank you for taking the time to share your honest feedback. I appreciate your kind words about the overall quality and placement of the pictures on your blanket. However, I sincerely apologize that you are not satisfied with the fleece material, and I understand how the appearance of the fabric can impact your experience.
Your satisfaction is very important to us, and we want to make sure we address your concerns properly. Please reach out to us at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can work together to resolve this matter to your satisfaction.
Thank you again for your feedback. We look forward to hearing from you and assisting further.
Best regards,
Joey
Printerpix
Really disappointed as I ordered two…
Really disappointed as I ordered two items and only one arrived? Was for a gift for a specific date!? I contacted the company and they will send in the next 7 working days when I paid a lot for delivery so it would come in time!?? Im not very confident that it will arrive and I as it was for a gift it’s so frustrating as there not even sending it quickly although it’s there mistake! Be very careful ordering with this company!!!!!
13 February 2026
Unprompted review
Reply from Printerpix
Dear Customer,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience caused by only receiving one of your ordered items, especially since it was intended as a gift for a specific date. I completely understand how frustrating and disappointing this must be, particularly given the importance of timing and the extra costs you paid for expedited delivery.
Please accept our deepest apologies for this situation. We take full responsibility for the inconvenience caused and want to assure you that we are committed to resolving this matter to your satisfaction.
To help us better understand what happened and to provide you with the appropriate assistance, we kindly ask you to reach out to us directly at the following link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. This will allow us to track your case properly and ensure we do everything we can to assist you.
Once again, I sincerely apologize for the trouble caused and appreciate your patience and understanding. We hope to resolve this issue promptly and to your satisfaction.
Best regards,
Joey
Printerpix
Horrible service ordered long time ago…
Horrible service ordered long time ago amd still haven't received
13 February 2026
Unprompted review
Reply from Printerpix
Dear Latroy,
Thank you for sharing your experience with us. I am truly sorry to hear that you ordered a long time ago and still have not received your items. I understand how frustrating and disappointing this must be, and I sincerely apologize for the inconvenience caused.
To help us resolve this matter promptly and ensure your satisfaction, please kindly reply to the email we have sent you. We want to make sure we address your concerns properly and find a suitable solution.
Thank you for your patience and understanding. We look forward to hearing from you so we can assist further.
Best regards,
Joey
Printerpix
I paid for 4 canvas purchases and only…
I paid for 4 canvas purchases and only received 2 of my purchases. I tried to call the phone number that is listed 407-324-4816 and it immediately disconnects. The amount for the purchase was immediately withdrawn from my bank account. I have received no updates on the purchase. What phone is available to track my purchases? The purchases were made on 2/5/26. I have no reference number.
5 February 2026
Unprompted review
Reply from Printerpix
Dear Audrey,
Thank you for reaching out and sharing your concerns. I am very sorry to hear about the trouble you've experienced with your recent order, especially regarding the missing canvases and the difficulties contacting us. I understand how frustrating it must be to have your purchase not complete as expected, and I sincerely apologize for any inconvenience this has caused.
Please rest assured that we want to resolve this situation promptly and ensure your concerns are addressed. To do so, I kindly ask you to reach out to us directly at this link: https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. This will allow us to review your case thoroughly and work with you to find a suitable resolution.
Thank you for your patience and understanding. We look forward to assisting you further and resolving this matter to your satisfaction.
Best regards,
Joey
Printerpix
Delivery dates not met when promised
I was told I received my delivery before February.The tenth today is february , the thirteenth and I am still waiting on my delivery. You would think if you had an order of three hundred and fifty dollars , they would give you free shipping , but not this company.
13 February 2026
Unprompted review
Reply from Printerpix
Dear James,
Thank you for taking the time to share your experience. I am truly sorry to hear about the delay in receiving your delivery and the frustration it has caused. I understand how important it is to receive your order promptly, especially given the amount involved, and I sincerely apologize for the inconvenience.
Regarding the shipping concerns, we appreciate your feedback and understand your disappointment. We want to ensure that we resolve this situation to your satisfaction.
To do so, please kindly reply to the email we have sent you. We are committed to investigating the matter further and providing you with a suitable resolution.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Avoid this company at all costs!
Avoid, avoid, avoid this company at all costs!!!!
I ordered 5 photo books from them, all of which were printed incorrectly with the cover pages misaligned by a good half an inch. They look bad. The print quality in general is also poor.
I contacted their support (only available via a badly structured support page on their website) and received a reply asking for more info (even though that info had been included in my initial support ticket). I provided the requested info but didn't hear back from them. Attempted to contact them again but their support email address doesn't accept replies.
I opened a second ticket asking them to respond to the first, and got an obviously AI-generated response that made no sense. Attempted to reply to that, and it also bounced back.
Opened a third ticket. Still no response.
Their website has a "request a call back" link but it just takes you to the same support form.
It appears they respond to customer complaints here on Trustpilot, but they don't actually follow up afterwards and deliver on what they say they'll do.
Bad quality products, bad quality customer support.
Don't waste your time or money!
16 January 2026
Unprompted review
Reply from Printerpix
Dear Jeremy,
Thank you for sharing your detailed feedback. I am truly sorry to hear about your disappointing experience with our products and customer support. I understand how frustrating it must be to receive printed items that do not meet your expectations, especially after multiple attempts to get assistance. Please accept my deepest apologies for the inconvenience and frustration this has caused.
Your experience does not reflect the standards we strive to uphold, and I want to personally ensure that we make things right. To do so, please kindly reply to the email we have sent you. We are committed to investigating the matter thoroughly and resolving it to your satisfaction.
Thank you for your patience and for giving us the opportunity to address this situation. We look forward to hearing from you soon so we can work towards a proper resolution.
Best regards,
Joey
Printerpix
My only negative here is that it is not…
My only negative here is that it is not easy. I had to redo and redo and I didn’t see anywhere that it was back to back and I had added pictures with birthday date and the printed one didn’t show it. Also I had 3 coupons and wanted to use the 3 for all the same calendar and I haven’t been able to figure it. No where to call.
12 February 2026
Unprompted review
Happy with the end result
While the customer service was unfortunately non-existent, I am thrilled with the final product. The book quality is excellent, and the photos are vibrant and clear. I love the overall look, thank you.
10 February 2026
Unprompted review
ADDING COPY WAS A LITTLE TRICKY…
OVERALL OKAY ADDING COPY WAS A LITTLE CHALLENGING. KEPT TELLING ME TEXT WAS TOO CLOSE TO EDGE- I TRIED SEVERAL TIMES & I LET IT BE- WAS FINE.
25 January 2026
Unprompted review
It was an easy ordering process and was…
It was an easy ordering process and was very beautiful. I love how it turned out.
1 February 2026
Unprompted review
Arrived just exactly as I hoped.
11 February 2026
Unprompted review
The calendar I ordered was messed up
The calendar I ordered was messed up. Half was 2026 and the other half was 2027.
8 February 2026
Unprompted review
Reply from Printerpix
Dear Matthew,
I sincerely apologize for the inconvenience caused by the error in your recent order. I understand how frustrating it must be to receive a calendar with the incorrect year, especially when it was meant to be a special item. Please know that this is not the standard of quality we aim to provide, and I am truly sorry for the oversight.
To ensure we can address this issue properly and resolve it to your satisfaction, I kindly ask you to reach out to us directly at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new. We are committed to making things right and will do our best to assist you.
Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make amends.
Warm regards,
Joey
Printerpix
Such a Great Experience
This was such a simple process, I loved it so much, and my order came so fast! I am very excited to give this to my husband as a gift.
2 February 2026
Unprompted review
Be aware of your outcome
I thought the blanket would be thicker. It is very thin and not comfortable. Also you can't pick your colors and ours came out dark.
4 February 2026
Unprompted review
Reply from Printerpix
Dear Bruce,
Thank you for sharing your honest feedback. I sincerely apologize that the blanket did not meet your expectations in terms of thickness and comfort. I understand how important it is for your item to feel just right, and I regret that it fell short.
Additionally, I’m sorry to hear that the colors did not turn out as you expected. We strive to provide the best quality possible, and your experience indicates we may have missed the mark this time.
Please reach out to us at https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new so we can work with you directly to resolve this matter to your satisfaction.
Thank you again for your valuable feedback. We look forward to assisting you further.
Best regards,
Joey
Printerpix
Order ref: 45172669 - Customer service and quality of product is awful & they don't care about either!
Order ref: 45172669
PrinterPix is truly awful.
I've had good experiences with other personalised printing companies, whereby if the product isn't up to scratch, they refund you.
PrinterPix is the polar opposite.
They keep repeating that I saw a proof. I did see a proof, but the print I received didn't live up to that; the quality was awful.
I also bought 2 calendar vouchers, which I can't risk using now due to the quality issue.
They won't refund those, as they said I would have had to request a refund within 7 days.
Since when was 7 days a reasonable return period?
Especially for a voucher that hasn't even been used.
The worst part is, it took them 2 weeks to bother to reply to me, so I would never have been within their 7-day window anyway.
This has now been going on since before Christmas.
First, due to them missing the 'rush' delivery date I paid extra for, and second, due to the quality issues.
They offered my 70% off a reprint or £5 off a new order: why would I risk either of those options?
70% off also seems to be standard on their website anyway, so how is that a suitable resolution?
The only thing they've done is refund the postage.
I'm so bored of trying to get this resolved. I'm sure they are hoping I'll give up, but I at least need to warn other customers about their complete lack of care.
Low-quality products, and no desire to look after their customers by honouring their 100% customer satisfaction guarantee on their website.
Disgusting. AVOID this place.
9 February 2026
Unprompted review
Reply from Printerpix
Dear Amy,
I want to sincerely apologize for the distress and frustration caused by your recent experience with PrinterPix. Reading about the difficulties you've faced—from the quality of the printed products, the delay in response, to the issues with the vouchers—is truly disheartening. I understand how disappointing it must be, especially when you had expectations based on our promises of quality and customer satisfaction.
Your feedback is very valuable, and I am sorry that we have not met your expectations or upheld the level of service you deserved. We take your concerns seriously, and I want to assure you that we are committed to making things right.
To ensure we can properly address your issues and resolve everything to your satisfaction, I kindly ask you to reply to the email we previously sent you. We want to work with you to find a suitable solution and restore your confidence in our service.
Thank you for bringing these matters to our attention. Your experience matters to us, and we truly appreciate the opportunity to make improvements.
Warm regards,
Joey
Printerpix
Communication sucks!!!
11 February 2026
Unprompted review
Reply from Printerpix
Dear Alex,
I am truly sorry to hear that you feel our communication has been inadequate. I understand how frustrating it can be when you’re seeking assistance and feel that your concerns are not being addressed properly. Please accept my sincere apologies for any inconvenience or disappointment this has caused.
Your feedback is very important to us, and we want to make sure we resolve this matter to your satisfaction. I kindly ask you to reply to the email we previously sent you so we can better understand your concerns and work with you to find a suitable resolution.
Thank you for your patience and for giving us the opportunity to improve. We genuinely want to restore your confidence in our service.
Warm regards,
Joey
Printerpix
Customer Service is the worst
Created a photo book, asked for help as I was being charged too much against the code I had received, and 12 days later, they have not had the decency to get back to me at all.
So having received a comment on here from Printerpix to say they had contacted me, they have not sent an email, so I have gone to another company to get my book printed. Would strongly advise not using them at all.
3 February 2026
Unprompted review
Reply from Printerpix
Dear Barbara,
I want to sincerely apologize for the delay in getting back to you and for the inconvenience this has caused. I understand how frustrating it must be to wait over 12 days without a response, especially when you’re seeking help with an important issue.
Please know that your experience does not reflect the level of service we strive to provide. We truly value your patience and the opportunity to make things right.
To ensure we resolve this matter to your satisfaction, please reply to the email we sent. We are eager to assist you and address your concerns as quickly as possible.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience. We look forward to hearing from you soon.
Warm regards,
Joey
Printerpix
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