Printerpix UK Reviews 

47,288
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,652 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that designing personalized photo books and calendars is straightforward thanks to intuitive editing tools and helpful templates provided on the platform. Shoppers also frequently state that physical items like custom prints and calendars often feature attractive print quality and arrive swiftly at their destination. However, some customers also noted significant difficulties when attempting to contact customer service teams for assistance regarding delivery delays or missing items. Additionally, a few buyers received damaged goods or incorrect items and consistently struggled to obtain a satisfactory resolution or refund.

What people talk about most

Product

Reviewers express mixed feelings regarding product quality and delivery, with some consumers praising the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent printing, beautiful photo... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the smooth ordering process... See more

Customer service

Customers encountered widespread disappointment with customer service, frequently describing it as... See more

Delivery service

Customers consistently note mixed experiences with the delivery service, reflecting a wide range of opinions.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The creation of the wall calendar was simple and very user friendly. My product has arrived albeit I am disappointed that it is an A3 DOUBLE SIDED wall calendar. I obviously was not thorough enough i... See more

Company replied

Rated 3 out of 5 stars

The item arrived but I wasnt blown away by the quality. I also raised a complaint with Printerpix as I paid an extra fee to speed up the process and it still took 3 days to make so I’m unsure what I p... See more

Company replied

Rated 3 out of 5 stars

I would have given this a five-star rating because the quality of the photo book was excellent and the whole ordering process was smooth and straightforward. However, I was very disappointed to be c... See more

Company replied

Rated 3 out of 5 stars

The print was great, however it was sent in a bubble pocket envelope with no do not bend sticker. As a result the print has creases in it. A piece of card in the envelope or sending in a tube would ha... See more

Company replied


Company details

  1. Gift Shop

About Printerpix UK

Written by the company

Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.

Contact info

3.2

Average

TrustScore 3 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(47,288)

2,682 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely godawful company

Absolutely godawful company. Happy to take your money but then completely ignore any attempts you make to contact their customer service team. They've disabled all telephone lines and no longer have a live chat feature on their website so the only way you can get in touch is by email, to which they do not respond.

12 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Zephaniah,

We’re sorry to hear about your experience and understand how frustrating it must be to have difficulty reaching our Customer Support team.

Our Customer Support team will review your case and get in touch with you directly to assist with your concerns and work towards an appropriate resolution.

We sincerely apologize for the inconvenience caused and appreciate the opportunity to make this right.

Kind regards,
Printerpix Support

Rated 5 out of 5 stars

Lovely little memory book

I found it easy to upload photos and arrange them how I wanted. I liked that I could easily add backgrounds and effects. The end result is great quality and I appreciated how quickly it was delivered.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to load photographs into template

Easy to load photographs into template. Quick turn around product received was exactly as laid out and was of excellent quality. Would highly recommend the phot books. This was my third book and extremely impressed. 5 stars

7 August 2026
Unprompted review
Rated 1 out of 5 stars

printed cushon

Edit to reply to printerpix. This is the first communication I've had from them dispite numerous emails. I have images of the priview. And that looks nothing like the final result. What's the point in having a privew function when that's not how the final product will look? In the preview it looks perfect.

I ordered a printed cushon for my sons birthday. But I was extremely disappointed with it. The top and bottom of the image had been cropped off. Ive tried contacting printer pix but I'm only getting bots. I can't get through to a person. It's such a shame cause the quality of the cushon is really nice and I would've liked to order another one, but I'll definitely be avoiding them now.

22 July 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Mark,

We’re sorry to hear that you were disappointed with the final result.

Our team has reviewed the project and confirmed that the cushion was printed according to the design submitted. The image was positioned without sufficient space around the edges, which resulted in the top and bottom of the image being cropped during printing.

We understand how disappointing this can be, particularly when the cushion was intended as a birthday gift. We appreciate your feedback and hope this clarification helps explain what happened.

Kind regards,
Printerpix Support

Rated 1 out of 5 stars

Horrendous company - do not use

Horrendous company - do not use.
Have emailed over 10 times to try and get a reprint of my item. Promised the earth and nothing. Now ignoring my request for a refund.

12 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Vicky ,

We’re sorry to hear about the difficulty you’ve experienced in getting your reprint or refund request resolved.

Our Customer Support team will review your case and get in touch with you shortly to verify the details and assist you with an appropriate resolution.

Thank you for your patience, and we hope to have the opportunity to resolve this for you.

Kind regards,
Printerpix Support

Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. If we could give no stars we would!
We ordered our photobook nearly two weeks ago and not received it yet.
I have tried to contact them but it is almost impossible to get through on any communication. The website is non responsive!
When you click through to a problem with an order you go around in circles and then it doesn't recognise your order number that the company have given you!
This was a wedding album my wife and I put together so to say we are extremely upset is an understatement.

11 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Dan,

We’re sorry to hear about your experience and understand how disappointing it must have been, especially as this was a wedding album with such sentimental value.

We have checked the order and can confirm that it was successfully delivered to your delivery address on 5 August 2026. The tracking number is LF003185286FR.

If you have not received the parcel despite the delivery confirmation, our Customer Support team will be happy to investigate this further and assist you.

Kind regards,
Printerpix Support

Rated 3 out of 5 stars

Night shot printed too dark

I sent through a moody evening shot from our holiday in the Maldives. Unfortunately when it was printed it came back very dark and was in fact unusable as a picture. I've had to choose a similar picture and edit it in order to lighten it - which will hopefully mean that it will print better than the first one. It's annoying that I need to do this and that the first one managed to slip through any quality control without being picked up.

7 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi,

We’re sorry to hear that the printed image was darker than expected and understand how disappointing this must have been, particularly for a special holiday photo.

We appreciate you sharing this feedback regarding the print quality and quality checks. Our Customer Support team will review your concern and get in touch with you to assist further.

Thank you for bringing this to our attention, and we hope to have the opportunity to make this right.

Kind regards,
Printerpix Support

Rated 5 out of 5 stars

Great quality photobooks

Delighted with the 2 recent photobooks I had made using Printerpix UK. Got a great offer using Groupon which made them even better value. I would definitely buy again.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Warning to all potential purchasers from this company!

Warning to all potential purchasers from this company

Customer service is appalling, once they have taken your money they are not interested. Having been sent the item I purchased I immediately notified the company that they printed the same picture on both sides of the cushion I had ordered, although I had supplied 2 separate photos. They acknowledged the error and advised they would send out a replacement. That was 3 weeks ago, and after multiple of attempts to contact them again to see when the item will be sent no one at the company responds.

UPDATE: after seeing this review, printerpix emailed me saying I had to send photos of the misprinted cushion, and they would send out a replacement. I emailed the pictures and surprise surprise, no response. Don’t bother wasting your time and money with this company!

21 July 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Charlotte,

We’re sorry to hear about the issue with your cushion and the delay in receiving the replacement. We understand how frustrating it must be, particularly after being advised that a replacement would be sent.

Our Customer Support team will review your case and get in touch with you directly to check the replacement status and work towards resolving this for you.

We sincerely apologize for the inconvenience caused and appreciate your patience.

Kind regards,
Printerpix Support

Rated 1 out of 5 stars

Terrible service!!

Terrible service!!! Spent £60 on my first order and so disappointed. The photo was distorted, squashed and not like the proof in the order. I’ve tired the online chat and emailed with no response at all to even acknowledge my issue let alone try and respond. I will never buy from this site again.

6 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Fiona,

We’re sorry to hear that your first order did not meet your expectations, particularly regarding the distorted and squashed image.

Our Customer Support team will review your case and get in touch with you to verify the issue and assist you with an appropriate resolution.

We sincerely apologize for the inconvenience caused and appreciate your patience while we work to put this right.

Kind regards,
Printerpix Support

Rated 1 out of 5 stars

SECOND ATTEMPT AT CONTACT SHOCKING CUSTOMER SERVICE

I guess I’ll leave negative another review.

I have been trying for 5 days to get in touch with someone about my refund request the posters are awful the quality I have received is not £60 worth what so ever I have been replied to on trust pilot stating I need to contact printerpix via their email

I have contacted them prior to being told to email them no response after being told again to message and again what a surprise radio silence I want someone to reply to my original email about my issue or I will continue to post reviews on all avenues if this is what I must do to at least get a response then I will

Shocking service honestly don’t bother £60 down the drain

10 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Kyle,

We’re sorry to hear about the ongoing frustration you’ve experienced regarding your posters and refund request. We understand how disappointing it is to have contacted us multiple times without receiving the response you were expecting.

Our Customer Support team will review your case and get in touch with you directly to verify the details of your refund request and assist you further.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.

Kind regards,
Printerpix Support

Rated 1 out of 5 stars

Terrible

Terrible. First of all my delivery was delayed multiple days, the poster came crinkled and ripped straight through the packaging and the image. I have tried to contact them through the website and it kept saying error, I emailed them within their business hours with all the images and described the incident no response, i then am trying to get a team member thhrough thee AI chat and nothing. Terrible service so dissapointed for what was supposed to be a present.
Order NO:46272024

10 August 2026
Unprompted review
Printerpix UK logo

Reply from Printerpix UK

Hi Cameron,

We’re sorry to hear that your poster arrived damaged and delayed, especially as it was intended as a gift. We also understand how frustrating it must have been to experience difficulties when trying to report the issue.

We have your order details and our Customer Support team will review your case and get in touch with you directly to assist with the damaged product and work towards an appropriate resolution.

We sincerely apologize for the inconvenience caused and appreciate your patience.

Kind regards,
Printerpix Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look