Printerland.co.uk Reviews 

9,325
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable team who provide great advice and ensure satisfaction with purchases. Many appreciate the proactive approach, where the company suggests better-value products or more updated models, often at a better price, demonstrating a commitment to customer needs rather than just making a sale. The delivery service is frequently mentioned as prompt and efficient, with many orders arriving quickly, often the next day, and in excellent condition. The products themselves are well-received, with customers happy with the quality and functionality of their printers, often finding the best prices compared to other retailers. However, some people were dissatisfied with product issues, such as a printer failing prematurely or not meeting advertised specifications, and experienced difficulties with returns or warranty claims. A few other people also felt that some product descriptions could be clearer regarding specific functionalities, and occasionally noted unexpected postage costs for higher-priced items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the printers and related... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting next-day... See more

Service

Reviewers highlight positive aspects of service, consistently praising its superb quality, efficiency, and... See more

Order

Customers had positive experiences with order, frequently highlighting the straightforward ordering process... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and finding better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly needed a new printer just before Christmas and Printerland had a really good deal on an Canon model which ended that same day. Saved nearly £100 on usual price. Ordered on Friday evenin... See more

Company replied

Rated 5 out of 5 stars

I originally ordered a printer where the description from the manufacturer was not very clear. The printer could only scan A5 sheets through the feeder, a major deal breaker. Someone from printerland... See more

Company replied

Rated 5 out of 5 stars

In a world where appalling customer service is rife, you guys stand out from the crowd. You dug me out of a massive hole last time when I ordered printer toner at something like 4pm on weds an... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,325)

285 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support from Customer Service

The customer service and administrative teams were extremely helpful and supportive. They responded quickly, providing clear and useful information to resolve the issue efficiently.

24 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Good afternoon Nika,

I am very sorry to hear of the delivery issue and for your dissatisfaction with the overall service as a result.

Unfortunately, I cannot locate your order from the name shown on your Trustpilot account, so I have asked Trustpilot to request your order number so that I can investigate this with the aim of resolving it to your satisfaction.

Alternatively, if you could contact me directly at the email address below, that would be greatly appreciated

Kind regards
Matthew
Customer Service Manager
m.ackers@printerland.co.uk

Rated 5 out of 5 stars

Great selection and better prices …

Great selection and better prices than found on other sites for the same model. Quick and easy ordering. Next day delivery was great as we were in need of a printer as ours packed up. Quick follow up invoice. Great customer service with a follow up email confirming delivery and satisfaction. The added offer for extended warranty was a great bonus not to missed too.

13 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thank you so much for the 5-stars, and for the feedback on your ordering and post order experiences. We're really grateful for your support!

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, Matthew that called me up to check product was correct etc was very polite, and support after delivery was great when I had a small issue installing it in our printer which they quickly responded to and explained how to sort.

12 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the great comments Kyle, it's great to see Matthew's efforts going down so well, I'm pleased to see we got everything sorted for you.

Rated 5 out of 5 stars

The best place for printers!

I'd definitely come here first if I were buying another printer. The information pre-sale was excellent and significantly greater than elsewhere. It was the only site I could find that had enough of a range to make a thorough comparison and when we'd made up our minds delivery was rapid and trouble free.

15 January 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad we managed to narrow down your search Michael. Thanks so much for the feedback and of course for the great review!

Rated 5 out of 5 stars

Website very easy to use and place…

Website very easy to use and place orders. Very helpful and knowledgeable team who assisted us when ordering new printers. Thank you!

18 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much for the feedback on the website and printer team, it really means a lot to us all!

Rated 5 out of 5 stars

Always order one day and the order is…

Always order one day and the order is received the next day - great service.

17 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Becky, thanks for coming back to us again, we're delighted to see you enjoying our service!

Rated 5 out of 5 stars

Very professional and easy to deal with

Very easy web site to navigate and order, delivered on time and professionally without any issues. This will be my first place to go to in the future.

9 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

....and we can't wait to welcome you back Steve. Thanks for choosing us, we really appreciate the feedback on your experience.

Rated 5 out of 5 stars

Superb price, great service

Superb price, excellent after-care - couldn't recommend more highly

11 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm pleased to see you enjoyed shopping with us, thanks so much for the great comments!

Rated 5 out of 5 stars

I always have a great customer service…

I always have a great customer service experience with Printerland. Very knowledgeable about all of the products on offer and happy to provide recommendations on the best solution for my requirements- often highlighting benefits and offers. I wouldn't purchase anywhere else. After sales service is also fantastic.

17 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for coming back to us again Kelly, we're delighted to see our customers return every time and we can't wait to welcome you again soon!

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, great product and very fast delivery. Great quality, reliable company.

1 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much for the comments and stars, let us know if you need anythng else!

Rated 5 out of 5 stars

Very helpful

Very helpful, fast delivery

10 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much Jill, for the review and 5-stars!

Rated 5 out of 5 stars

Did what it said on the tin!

It was quick and easy, arrived very quickly and at a good price. Good experience. Try it
Got a Brother printer, which was actually recommended by AI, which can be quite useful if asked limited questions.

12 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Hi Greg, thanks for coming to us for your Brother printer purchase, I'm glad all arrived as expected and that you enjoyed your experience.

Rated 5 out of 5 stars

Laser printer

I have purchased products related to order nr STINV554731.
I would highly recommended that company. Great price, quick delivery service. I'm happy with the new printer etc. Again strongly recommend.

12 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for chosing us for your printer purchase and for leaving us 5-stars! Enjoy!

Rated 5 out of 5 stars

Excellent service and products

I recently received my order from Printerland and I’m very happy with my purchase. The printer arrived quickly and was easy to get up and running.

The service I received was brilliant. Luke the Sales Account Manager who I dealt with was especially helpful, he explained everything clearly, helped me through the order process, and made sure I had all the information I needed. I felt valued and supported throughout. As someone who is autistic, it made a big difference to have my questions answered properly without feeling pressured or rushed.

This is my second purchase from Printerland in the last 6 years, and I like to stick with businesses I know and trust. I really appreciate everyone’s help and would happily recommend them to anyone wishing to buy a printer or associated items from them.

10 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for leaving such a detailed review Natty, we really appreciate your feedback and support. Luke will be delighted to read the comments regarding his efforts. Please let us know if you need any further advice.

Rated 5 out of 5 stars

Great printer

Easy to navigate the site with competitively priced items. The printer arrived the following day and the set up was straightforward. The quality of the print is very good. Happy customer.

2 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks so much for the review Rosemary, and for the feedback on your website experience. Enjoy the new printer!

Rated 5 out of 5 stars

Printerland has provided excellent…

Printerland has provided excellent communication and service.
I ordered a Epson printer and I am very content with the product.
I would recommend Printerland and a strong partner for office spaces.

21 January 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for review Josh, I'm glad you're happy with the printer, let us know if you need anything else.

Rated 5 out of 5 stars

Super service

Super service. This kind of top notch service doesnt exist anymore on the plannet, but here it is! Good prices as well, I shoped around.

2 February 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the great review and 5 lovely stars! Happy printing!

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