Printerland.co.uk Reviews 

9,333
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable team who provide great advice and ensure satisfaction with purchases. Many appreciate the proactive approach, where the company suggests better-value products or more updated models, often at a better price, demonstrating a commitment to customer needs rather than just making a sale. The delivery service is frequently mentioned as prompt and efficient, with many orders arriving quickly, often the next day, and in excellent condition. The products themselves are well-received, with customers happy with the quality and functionality of their printers, often finding the best prices compared to other retailers. However, some people were dissatisfied with product issues, such as a printer failing prematurely or not meeting advertised specifications, and experienced difficulties with returns or warranty claims. A few other people also felt that some product descriptions could be clearer regarding specific functionalities, and occasionally noted unexpected postage costs for higher-priced items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the printers and related... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting next-day... See more

Service

Reviewers highlight positive aspects of service, consistently praising its superb quality, efficiency, and... See more

Order

Customers had positive experiences with order, frequently highlighting the straightforward ordering process... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and finding better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly needed a new printer just before Christmas and Printerland had a really good deal on an Canon model which ended that same day. Saved nearly £100 on usual price. Ordered on Friday evenin... See more

Company replied

Rated 5 out of 5 stars

I originally ordered a printer where the description from the manufacturer was not very clear. The printer could only scan A5 sheets through the feeder, a major deal breaker. Someone from printerland... See more

Company replied

Rated 5 out of 5 stars

In a world where appalling customer service is rife, you guys stand out from the crowd. You dug me out of a massive hole last time when I ordered printer toner at something like 4pm on weds an... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,333)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+ Highly Recommend

Simple, Easy and Fast Delivery (Faster then the actual manufacturer). Competitive prices.

17 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad everything arrived so swiftly and as expected Brad, thanks for recommending us to other readers, your support is truly valued.

Rated 5 out of 5 stars

Good Experience

Initially I received some guidance on line from Printerland which helped me choose the best printer for me based on my needs.
Printer was ordered, it arrived the next day, within the timeslot the carrier said they would deliver. Overall all good, Thanks.

20 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for reviewing your experience, it means a lot to receive 5 stars from a happy customer!

Rated 5 out of 5 stars

Very prompt and helpful

The printer was offered at a low price compared to the market. Printerland delivered the printer on time and even took it upstairs to the top of the house. They also offered excellent support following delivery of the printer. Top marks all round!

24 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad you enjoyed our support offering Alex, thanks so much for such lovely comments, and of course for the 5 stars!

Rated 5 out of 5 stars

Great website easy to order and very…

Great website easy to order and very quick delivery.

24 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the feedback on your website experience Joey, it will mean a lot to our web team who work hard to provide the best experience. Please let us know if you need any further advice, thanks so much for the review.

Rated 5 out of 5 stars

best rates for a new printer

best rates for a new printer - swift delivery
easy to install

19 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm pleased to read everything was set-up so easily Paul, I hope you're enjoying using your new printer! Thanks so much for the great review.

Rated 5 out of 5 stars

Excellent service!

Printer I ordered was out of stock so Printerland offered me a higher spec printer for the same price. They also informed me of £40 cashback that I could claim from Epson. Kept me well informed throughout the ordering and delivery process. Delivered very quickly.

17 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I hope you're enjoying the new Epson printer Paul. Thanks so much for reviewing your experience with us. Your stars are truly appreciated by us all.

Rated 5 out of 5 stars

Found printerland on internet and was…

Found printerland on internet and was amazed of the amount of brands and models they offer. I didn't expect that so many brands exist. Made my choice and placed an order. Got an email with exactly when it will be delivered and that promise was spot on. Printer came nicely packed with all the instructions. All good so far. I could get a hug but may be next time :) Five stars for them of course.

22 April 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the amazing comments Marin, I'm glad you found the website useful and the service thereafter as promised. Sending a 'virtual hug' for now :) but do let us know if we can help any further!

Rated 5 out of 5 stars

Printerland Review

I am the purchasing executive for a couple of hotels. We ordered some Brother printers for our front desk from Printerland and they arrived in perfect order and within a reasonable time frame too. We are very happy with the printers & would highly recommend Printerland. I was particularly impressed with the communication and aftercare that I had from Carl Barron.  He told me about a special that Brother had at the time of purchase, to which I signed up to. Carl, answered all my questions and always got back to me with an answer when he did not have the answer, to hand. Well done Printerland! We will continue to use you for our computer/ cartridge needs, in the future.
Many thanks
D Lourenco

13 March 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Carl will be ecstatic to hear your comments regarding his service Stephen. Thanks so much for leaving such a great review. we can't wait to see you shopping with us again soon!

Rated 5 out of 5 stars

Printer Order

This is our first time ordering from Printerland. The delivery was quick and all received in good order.

8 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for chosing us Karen, I hope the new printer is behaving and treating you well!

Rated 5 out of 5 stars

Printerland have once again been great…

Printerland have once again been great to deal with - friendly and efficient service, with advice on a product offered when I called in. The items ordered arrived quickly and with no hassle. Aftercare from the team has also been great!

14 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for returning to us Jamie, we're really excited to see customers supporting us with repeat visits, it really does mean a lot!

Rated 5 out of 5 stars

Printer Order for SME use

The printer that was ordered arrived within a good timeframe.

The printer is of the specification we required and was detailed well in the description.

14 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the review and 5 stars Karl! Much appreciated!

Rated 5 out of 5 stars

Epson EcoTank

I recently needed to upgrade my printer to meet the needs of my growing business. After searching online I came across Printerland and was very impressed by their reviews. They certainly lived up to expectations. The ordering process was seamless and delivery was quick and efficient. I would definitely recommend and use them again.

10 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for choosing us for purchasing your new Epson printer Rachael, it's great to hear such amazing feedback on our service. Do let us know if you need anything else.

Rated 5 out of 5 stars

Great Service

It was really easy to find what I needed on the site, also my delivery arrived next day as promised. My invoice was sent over promptly for my records without me having to chase. I will definitely be using Printerland again.

8 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

....and we look forward to seeing you shopping with us at Printerland again Jacqueline! Thanks so much for the great comments

Rated 5 out of 5 stars

Great Service, knowledge of product and easy to use

Website offer excellent information about the printers offered, including anticipated running costs, which makes choosing a suitable device much easier, as you can balance the upfront costs with the ongoing running costs.

Delivery was quick and on time.

I would use Printerland again.

10 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm pleased the running cost information helped with your decision-making Ed, we hope to see you again when the time comes.

Rated 5 out of 5 stars

Kyocera MFC printer

The sales people helped me pick the correct printer for our office and the advice was very good. The printer arrived quickly and has worked faultlessly so far. I have since purchased additional toners for a very competitive price.

19 March 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the amazing feedback Steve, I'm glad you're enjoying the new printer and thanks for coming back to replenish your toner with us.

Rated 5 out of 5 stars

Great people to do business with. Five stars.

Great people to do business with. Always good communications and very helpful.

9 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for the review Ash, Your comments and stars are very much appreciated by us all.

Rated 1 out of 5 stars

Very disappointed 😞

I purchased a Brother laser printer MFC L8390CDW from Printerland which failed prematurely (less than 4,000 prints).
I reported the initial problem in writing just one month after purchase. I followed their guidance to swipe the green tag to clear the problem, yet the drum error message still appeared every now and then.
I raised the ongoing drum issue after 18 months, when the drum finally packed in
Despite reporting issues early on, the "support" I received was a lecture on the Sale of Goods Act 1979.
I was also surprised to be told that because I paid with a business card, my rights were being treated differently. Felt like the issue was being pushed away instead of dealt with fairly.
When I requested a simple resolution,
I was told "nothing could be done" and was offered a repair on the machine but first I need to obtain an independent engineer's report and provide the original packaging from two years ago just to be 'considered' for a repair.
A total lack of common sense and customer care.

I've lost all confidence in Printerland.
Matthew spent more time explaining why they couldn't help than actually helping.
His reply had a very generic, AI-generated feel to it and did not come across as a genuine attempt to resolve the issue.

I appreciate that phone calls from 18 months ago can't be proven, but the written correspondence clearly shows the issue was raised.
If you want a company that stands behind the products they sell without hiding behind legal jargon, look elsewhere!

9 April 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Good afternoon Senorita,

We are sorry once again that you are having problems with your printer.

I have contacted you again directly, as I am concerned that there has been some confusion about the assistance we have offered to you.

The repair that we offered was not contingent on any report, nor was it offered only if you had the original packaging. We confirmed that all return and transport costs would be covered by Printerland.

We do hope that you will accept the support offered so that we can resolve this matter positively for you.

Kind regards

Matthew
Customer Service Manager

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