PrintempsReviews 

I was very worried having read the reviews but my order arrived today , beautifully packaged and great products - arrived within a week - absolutely thrilled.

Bad service ever, bought a candle via personal shopper but item arrived badly damaged because without proper packaging to secure the fragile item. Sent in email and no one get back from either printemps department and diptyque printemps!

Got a replied from printemps review saying they wil transferred to the relevant departmant to avoid reaccurance? How about my lost? Just ignored? I paid for a damaged item?!

Dont buy from these people I was sent a pair of Acne jeans with a manufacturing flaw and when I asked to return them was told it was my fault for wearing them! I didnt buy them just to look at!

I know that they were worn but I didnt see the flaw to start with and it is clearly a manufacturing fault and I sent pictures to prove this fact.

Took days and days to even reply and then they were patronising and unhelpful.

Will certainly not buy from this so called luxury retailer again!

I have order 4 months ago , they sent wrong item, n i do return it . But now i still haven’t got the refund or the shirt . Really bad experience!!!!!!!

After reading the reviews I was a little apprehensive ordering from this website however I was quite surprised at how smooth the process was. I ordered a dress on the 12th November. I received confirmation of order and notification when the item was dispatched. It arrived today, 19th November and the dress is exactly what I expected. Very happy with the service and I would be happy to order from them again.

I ordered sunflower Doc Marten boots GBP180 for a 16th birthday two weeks ago, the message reads delivery from 31st October. I have had no contact from Printemps at all since then regarding possible delays, and the birthday is now missed. Please improve your communication regarding delays but more importantly can you tell me where the boots are I've paid for?

Issues refunding in the form of original payment method. I have sent numerous emails with proof of address and bank details so they could issue my refund via bank transfer, still awaiting a refund. Customer service based in France and whilst professional and seemingly helpful they are limited to what they can do.

15th Nov update: Still awaiting my refund, said it has been issued but nothing, spoke to someone today who advised refunded as a credit note which I never requested. Avoid this company completely.

Absolutely shocking service from a “luxury” department store. I bought a Thom Browne jacket that was shipped reasonably quickly. It has since been lost (stolen) by Evri as it did not move for days on end. I had to repeatedly chase Printemps for three weeks for them to contact Evri as they wouldn’t speak to me, only the shipper. They finally agreed it was “lost” and I’ve now been waiting over a week to get my money back.

I’d suggest Printemps stop using Evri as there seems to be a theme with theft…

Absolutely fantastic service and really quick delivery, considering it was shipped from France. Ordered Saturday and products delivered the next Friday. Beautifully packaged, which was a bonus as they’re both gifts and the best price I have seen for one item I ordered, so I was really pleased. I must admit, I was a little worried after reading some reviews but had no reason to be and I will order from Printemps again.

After reading reviews I was concerned about delivery, however I had an excellent response from customer services with tracking info and I received my order within 5 days of ordering . I would definitely recommend this website based on my experience .

Very disappointed with the website ordered 2 coats that said they was in stock to then receive an email saying my order has been cancelled 4 days later still no email or confirmation of a refund and as it stands I’m £2800 down. Do not waste your time or money.

Like all these other reviews, I have placed an order that never arrived. No e mails from Evri despite them saying they had been sent. Now they are not replying to my e mails. Do not place an order with this company.

Had a issue in the early stages of my order but was resolved efficiently and the customer service were very patient and understanding so has earnt my trust as company.

I would give a zero rating. I can’t do that. On here.

I brought item on printemps. I was meant to be delivered on the 14th July.By Evri, I contacted customer service and parcel was stuck in customs and has cleared. The items in transit of 21 days. I was made to send ID and declaration form. Declare that’s the item not has arrived. It will take 15 days to investigate. They will give a outcome. This is not good obviously Evri have lost or misplaced the parcel. I don’t quite understand how a big parcel go missing or get misplaced.

I haven’t received a refund, as I have wait 15 days. For an outcome.

Shall not be buying from this company again. As they use Evri and Evri poor delivery company who damages, loses parcel and send the to the wrong address. That is why I send my parcel to be picked up at the local from Evri shop. Made big mistake ordering from France. I would like my money back. I have had parcel go missing from big companies they just give a refund. This company want to investigate first. They think the customer is lying and tracking states still in transit.

If anyone who loses there parcel will be investigate first. Give a outcome. Maybe be the parcel or money back.

I made an order over two weeks ago and there is still no sign of it. I received an email saying it was dispatched and I could track it, but there were no actual details of where it was or why there was such a delay on the 'tracking' page. The 'FAQ' section on the website doesn't clearly show anything about delayed orders, and it was very hard to find a way to get in contact with printemps. I tried on facebook but it didn't work at all. I would not recommend printemps

I ordered a shoes it has been more than a week and it never arrived and I never heard from the store it just tells me in preparation

Just like many others, placed an order that was not delivered.

They took quite some time for processing and finally it was dispatched via EVRI (ex Hermes). Tracking stopped a few days later and no updates for two weeks.

Contacted customer service who are most unhelpful. They require copies of your 'national' ID (no way I'm sending that!), some kind of 'certificate of honour' and for me to fill in the courier claim forms! Even though as sender it is their responsibility until the parcel is delivered with me. Never seen such awful and unhelpful service.

Their process seems perhaps aimed at the way things done in France, but as they advertise themselves as a UK facing website, I would have expected the service standards to be better. Or at least tailored to how such claims are processed in the UK.

Will complain more but looks more likely that it will be easier just to do a chargeback on my credit card!

Definitely will not use them in future.

Placed an order and I have not received any notification of dispatch and the item hasn't arrived. It should have been here on the 5th July. Really concerned as I chose to believe the more successful reviews. Hoping I'm not one of the poor people who receive nothing 🙏

I was scared about ordering from them reading all the reviews but I really wanted some boots which had sold out in my size everywhere but here. I am so happy I took a chance!! I ordered Thursday 30th June and they arrived 1 week later which is exceptional considering they come from the EU and I’m in the uk. I was a bit worried about my size as after I ordered it it said size 9 and I am a size 7 women’s but it worked out fine they fit great. Not trying to negate other people’s experiences but I’m so happy with the service, thanks again would not hesitate to order other items xxx

Placed my order with Printemps, took one week to arrive. Item nicely packaged and good fit. Will definitely shop again :)