Principleinsurance Reviews 5

Avoid this company — poor communication and broken promises.

My campervan was stolen on 1st May. Eight weeks later, I am still waiting for my claim to be settled.

Ten days ago, my claims handler told me verbally and in writing that the payment had been raised and a full and final settlement was being processed. I was relieved — until today, when I called to follow up and was passed to a secretary who could not explain why the payment hadn't been authorised, why no one was available to speak to me, and offered no useful information whatsoever.

The communication throughout this entire process has been poor and at times non-existent. When I finally thought we were getting somewhere, it was pulled away without any explanation.

I have been driving for 50 years. This is my first ever insurance claim. I have been patient, cooperative, and reasonable throughout. This is not how a loyal customer should be treated.

Do not use this company for your motorhome or campervan insurance.

worst insurance company I have ever dealt with

Been on the phone 40 minutes to discuss my policy renewal. Passed pillar to post.
Awful customer service. I'm no further on from a satisfactory outcome.
Music was dreadful whole on hold.
Don't bother

Tried to phone them to cancel a policy, but waited over an hour in the queue. I then had to cancel the direct debit as there was no way to get in touch with them. Then they sent me a bill for 90 pound saying they will use any credit cards on file to take my money. I don't think this company would pay out if you had an accident.

From the start this company were saying if you dont do this, your policy will be cancelled, if you dont do that, your policy will be cancelled, and true to their word once they had our money they cancelled our policy, and out of £313 they offered us £37 (we had been with them less than a month).
I would say they were always going to cancel for one reason or another and keep our money.
The reason they used was we didnt supply a DVLA share code in time. My wife sorted the policy out and didn't know what a DVLA code was as it has never been asked for before. You could say she should have asked but she suffers from ME and gets brain fog, and couldn't work out what it was. I did tell the company this, but to no avail.
They offered no customer service at all except to threaten to cancel the policy, many times, for various reasons.
I have been insured for over fifty years and never come across a situation like this. Do not trust this company with your money, from my experience they will take it and offer nothing in return except a cancelled policy.