Principle Estate Management Reviews 

TERRIBLE - DO NOT GET INVOLVED WITH

⭐⭐⭐⭐⭐ The complete student experience

I’ve lived here for two years now and honestly it’s been such a great experience. I’m in an en-suite room and it’s super spacious — much bigger than I expected for student accommodation. There’s plenty of wardrobe and storage space, so it never feels cluttered, and there’s enough room to properly decorate and make it feel really homey.

The location is honestly everything. It’s right in the heart of Birmingham — super close to Chinatown Birmingham and Grand Central, about a 10-minute walk to the Bullring, and around 15 minutes from Birmingham Moor Street railway station. You’re close enough to nightlife that there’s always something going on, but not so close that it disrupts your sleep — it’s genuinely the perfect balance.

It’s also within walking distance of my university, which makes daily life so much easier. Plus, there’s parking available, which is such a bonus for city-centre accommodation.

All bills are included, which takes away so much stress, and the WiFi is really good and reliable — perfect for uni work and streaming without issues.

The staff are super sweet and always helpful, which makes such a difference. There’s 24-hour security so it always feels safe, and maintenance are always around and quick to sort anything out.

After living here for two years, I can confidently say it genuinely became a home away from home. I’d 100% recommend it to anyone looking for spacious, safe, and perfectly located student accommodation.

bristol street is affordable, secure and a comfortable place to live as a student. the location is extremely central, and any in-house issues are dealt with quickly and efficiently.

No one answers telephone calls. I have tried numerous times to change details from previous owner. Very frustrating. I would like to pay service charges that are owed 😡

Brigita Norunha Has been superb in helping me with a query. Very fast response and extremely helpful. Thank you

I have been dealing with Alex Jordan for some time now and always receive great service. Only fair she gets the recognition she deserves. Many thanks.

We Leaseholders believe this company is one that fleece leaseholders with their charges and exploit the terms of the lease to their advantage, we Leaseholders aquired RTM to be rid of Principle but the freeholder appointed them to manage the estate, and guess what, the cost for managing the estate went through the roof, the freeholder has told us leaseholders if you want to be rid of principle the only way is for all leaseholders to purchase the freehold, this will not happen so currently we are stuck with them, if anyone can up with a solution to kick this agent in to touch we Leaseholders would be very grateful.

Lovely company to work with, very professional.

Multiple issues on property!

Holly Suthons was a pleasure to deal with.All maintenance and repairs done within a week of contacting her.

Excellent service, keep it up 👍🏻

Ross and Courtney were the 2 people i dealt with. I desperately needed this flat for my sister who has mental disabilities, her current landlords need to sell the house she is in and as i am her carer i needed her close to me. Both Ross and Courtney made the whole process as smooth as possible. They were so very helpful. I am so grateful to them both for their help. I know thats their job but i really do feel like they went above and beyond to help me secure this property.

I live at one of the properties this company manages in Stourbridge, and it seems to me they just sit and take the service charge every year. Have called multiple times, put on hold, and the manager is always busy. Never got a call back from them. Meanwhile, a massive damp in my flat is yet to be acknowledged, and the hall lights and exterior lights don't work

Thanks to Stacey Bayley, Credit Controller for accommodating my request. Was helpful in sorting the concern raised.

I have found working with Principle Estates a pleasure. We have worked with Recorra for a while now and she is a pleasure and so helpful and really goes the extra mile to keep things running smooth. Big thank you from all of us

Have been contacting principle for over 2 years in relation to maintenance required at our property
Nothing has been done. Emails ignored, phone calls ignored.
Service charge has dramatically increased, way above what is reasonable. Reserve funds not explained or used for maintenance.
Absolutely terrible company.

We tried to register for the portal but had some trouble due to our historical email issues so we made a note to follow up at some point in the future. Within a few hours we proactively received an email from Holly Suthons asking if we needed help. A quick phone call later we had everything we need to set up properly. It’s unusual to get such good service nowadays and we appreciated it.

Had a brilliant experience dealing with Alex the property manager with an issue I had re block management. Very professional and attentive.
As was Tanya, head of accounts payable.
Thanks for all your help guys!

Maryam has always supported me whenever I’ve reached out. Her professionalism and care are rare in property management, and I’m genuinely grateful for her commitment.

I am a cleaning contractor who would like to offer my services.

Brigita guided me through the whole process from start to finish. I am now on the contractor's list and couldn't be happier!

Despite high service charges, Principle Estate Management (Property Manager - Jenny) has failed to address the dangerous security issues at Gloucester Court, SE1, London. The broken bin area door has allowed homeless people to squat and use substances on-site, forcing residents (including a single woman) to confront them to access their bikes for the last 3 months. Management's only immediate advice was to "report to the police," showing a complete lack of responsibility. Their delayed response to only "arrange quotations" for a new door is unacceptable, given the daily and severe personal safety risk this neglect has created.

I have been dealing with Principle due to a change of Management Company and have found them to be very efficient and knowledgeable.
James the Business Development Manager could not have been more helpful . He has always dealt with emails, texts or calls straight away which is so refreshing in this day and age and always with a helpful suggestion or information if required.
Principle have bent over backwards to assist us with our move and even the MD has been there to offer assistance if necessary.
I have been very impressed with all my dealings with them so far and could definitely recommend them.