Principle Estate Management Reviews 

Thank you Stacy for your swift response to my query and satisfactory resolve. 10 out of 10 service well done.

Principle manage the flat I own and live in. A few years ago, they raised an urgent invoice to all owners, and explained the external of the property needed urgent works, in particular the wooden sash windows which were at risk of rotting to the point of no repair.

We paid, and 3+ years later, the works are still not complete. We have followed up multiple times, but they are not interested. We paid for the works, but they were unable to ensure the contractors finished them.

We are in the process of removing them as our management agency, as the freeholder has agreed they are negligent of their duties.

I reported an issue with the communal door at around 8.00pm on Sunday evening as most residents keys were not working by 10.00am on Monday morning the locks had been changed and new keys issued. Great work by Kelsie and the team and the locksmith who attended - he left the new keys with me to pass to residents that were our

The building is quite nice. All of staffs are very kind and helpful. They fixed all the problems very quick. Appreciate that! The location is also great, very convenient. It's only 10-min walk from city centre.

My stay at Apartment 5 , Saco house B16 8LU was worthwhile. The management were swift in responding to my concerns and questions. Rachel.M. was always there to listen to my concerns and that I am grateful for.

Thank you Jaime for your service and professionalism. Your level of hospitality was 5⭐️

Thank you ☺️

Principles management is the worse management that I ever seen, it's bad and the associate director seems to hate her job!
I rented a property In Knightsbridge - (Lincoln House) and I was also a potential buyer for the flat that I rented, I was facing some issues regarding the management etc and I still facing it .... and I had to contact her few times - and in all of those occasions that I had to deal with her it was a very unpleasant and dreadful experience.
I would never ever buy an apartment that principles are managing!
I feel extremely sorry for those who have to deal principles Management!
There are so many bad reviews about them that shocked me! I truly thought that I was living in a premium building with a good management but it was a disaster!! Before to rent or buy anything ask who's managing if it is principles run and fast!!
Avoid them at all costs!
Principles replied to my previous review saying that residents had to block my number! I don’t have any residents telephone number! I never had a chat with them!
Principles management before to reply to any review make sure you know the facts right as defamation and false accusations can lead to legal action!
Also they mentioned in their previous response to my review that I moved out of Lincoln house the block that their are managing - and I Didn’t I still a resident and I deserve respect! Is that how you treat the residents?!?! Joke right?! What a disgraceful company!!
what to expect from a bad management but attitude for sure!!
People who are reading this- don’t believe in anything they say!

And btw Principles why you are so obsessed in removing my review? It’s my right to express my opinion!
Improve your services which is bad and you probably won’t get bad feedback - simple as that!!

Quickly responds to any issues raised.
Great service provided by Shanti Bains + team.

I am one of the directors of Cavendish court ,apartment block.This is managed by Principle Estatemanagement.They were managing this property for many years ,but overtime the service became unsatisfactory mainly because of rapid change of the managers and their inefficiency. We were looking for another firm to manage our property and had our first meeting with a firm when Ms Jessica Deller came on board. She worked very hard to understand our problems, worked tirelessley to get many things in order. She is a good communicator, good in interaction with us and the other residents and she has a lot of patience and skills to deal with difficult people. She is kind and considerate to people. She has been proactive to resolve many issues. I would like to thank you her on behalf of us directors of this property.

Quick response from Jessica to to my e mails and helped me to understand things that I didn't understand a good member of staff to have working for you if I could give her a 10 out of 10 I would do with no problems

Aliyah dealt with my query in a clear patient manner.

Most helpful!
Thanks to Rebecca with getting the problem resolved!

All in all a great service

Principle Estate Management charged me an Additional Levy for communal tank and pump works in 2025. They provided a statement, but no works were actually carried out.
I was not informed or consulted beforehand and their explanation was unsatisfactory. On top of this my half-yearly service charge has almost doubled with minimal justification.
Very poor communication Extremely dissatisfied.
I keep receiving confusing and conflicting demands for additional balances.
Responses to my emails are slow and unsatisfactory.
Quick to send additional charges despite sending 3 E-Mails and no reply

No experience when it comes to managing multiple blocks within an estate. Will support whoever pays them most. Limited understanding of RTM and legislation regarding current regulations. They opt for maximising profits. As a large organisation, you'd expect them to Have substantial resource available to them regarding RTM and shared estates. This is not the case. They refer to generic guidance and surveys that isn't case specific. They have no expertise that their underwriters will endorse. Yes, they may travel to Cannes for conferences but what does that mean??? All expense paid trip to review systems that don't correspond with UK legislation.

Generally it can be frustrating to deal with Principles however Alayia Lowe is very helpful and proactive dealing with issues in a timely and positive manner.

Sent a number of emails regarding my Account recently and have been really impressed with response on each occasion. Staff have been so helpful and I appreciate they are inundated with queries but they still managed to respond promptly and with clarification.
Aliyah Lowe was particularly helpful.

Shaun was great very polite and solved my problem in a short space of time

I would highly recommend Bristol street if you are looking for accommodation for University. The site is well maintained, very safe and staff are very helpful, especially Sophie who responds quickly to emails and runs the site to a very high standard.

I really want to thank you for quickly solving the problem, the call was quick and efficient, the work was done quickly. Thank you Brigita!