Princess Cruises Reviews 825

28th March - 7th April 2026 FNQ Cruise.. Princess has dropped its level of service to the customer since transitioning to Carnival with no follow up or communication where required:
1.4.2026:
Port Douglas captain Tony allowed tenders to continue to transport patrons in 2.5m - 3m swells causing safety concerns to children and the elderly onboard who were thrown around like rag dolls, not to mention multiple people (15-20) in the tender throwing up excessively due to the conditions, in one word this was HORRIFIC for my children to witness. (Absolutely no concern for the health and safety of paying customers)
3.4.2026
Airlie Beach due to inclement weather shore excursion cancelled which was not the issue we totally understand the safety issues involved. The issue being Princess is happy to take your money immediately for any purchases, however when Princess cancel the shore excursion the amount of hoops you have to jump through to get your funds returned to your bank account is beyond ridiculous. Be warned discussions had with guest services onboard who were very rude and dismissive, emails sent following up, phone calls made to princess head office, only to be passed on to HSBC in London who control Princess/Carnival finances who expect you to understand and follow codes, registration numbers to submit your bank account details online, which they already had initially, as you have to provide your credit card details prior to boarding the cruise. After 7 days of time wasted funds were finally deposited into the nominated bank account which is 7 days to long. (Imagine not knowing how to navigate the internet i.e. elderly who frequent these cruises; multiply that by 2000 people and that is a significant amount of money withheld from its rightful owners which infuriates me at $300 per person for a shore excursion,)
$665 for internet over a 10 day period for four devices is absolute extortion and leaves a sour taste in your mouth when you can access free wifi in most places around the world in 2026.
Overall, for what you pay which is a considerable amount of money, you expect professionalism in every aspect of a business, unfortunately after my 3rd cruise with Princess the first 2 being great in 2013 (Mediterranean) and 2018/19 (New Zealand) the lack of customer service has diminished considerably over time to the point whereby we will not be using Princess/Carnival for our holidays anymore as they should have followed up on the health and safety of those onboard the tender at Pt Douglas there was no communication even though they knew people where vomiting and being rag dolled on the tender in considerable swells. (They recorded this information when returning onboard so we expected follow up and at the very least an apology)
Plenty of frontline staff look burnt out and this reflected in their attention to detail when servicing clientele. Having polite, informed communication is key, acting naive as though it has not been communicated to frontline staff by upper management does not cut it Princess.
Do better and customers won’t review poorly; remember people read reviews of others experiences to determine if they choose to holiday with your cruise line and it shows on this review platform people have a lot of indiscretions with the service provided by Princess with so many poor reviews. We are not just a number we are customers paying big money who have worked hard to enjoy a special holiday with family and friends so attention to detail is paramount for positive five star reviews and better experiences overall.

A Princess Promise Broken: (this is going everywhere - I'm sure you'll be out here with the ban hammer but let me just say this I’m not going away AND I am not following your directions on where to post my grievance) Ship: Royal Princess (never board)
We purchased tickets with the understanding that we would receive a livable stateroom
with functioning air conditioning. Upon boarding, we discovered that our assigned room
had no working air conditioning. The temperature in the room made it unlivable. This was
not a minor inconvenience; we could not sleep and using the accommodations we paid for was physically painful. One of our friends had to leave our room within 5 minutes because it was too hot for them. We spent several hours of our vacation time reporting the issue and requesting assistance. In response, we were repeatedly provided maintenance “cards” indicating that work had supposedly been performed. Despite these claims, the issue was not resolved. The air
conditioning remained inadequate throughout nearly the entire cruise. We were not moved to a different room until the second-to-last day of the cruise. Even then, the replacement room’s air conditioning was insufficient and did not fully resolve the issue. In addition to the failure to provide basic accommodations, we were treated rudely by ship personnel when we attempted to address the issue. We approached the matter respectfully and simply asked for a functional room. Instead, we encountered dismissive responses and poor customer service. After the cruise, Princess offered what they described as a “good faith” credit of $200 to be used only on a future cruise with their line. This does not meaningfully compensate us. In order to use this credit, we would have to book another cruise with a company that failed to provide the service we paid for and has since been unhelpful in resolving the matter. We are not considering doing so at this time. I have also attempted to resolve this directly with the company through email, their website, and by phone. I was repeatedly redirected without assistance. I was told to submit the issue through a specific section of their website, which I was unable to locate. During a phone call, I was informed the matter was “not their department,” told they could not transfer me to a manager, and was then disconnected after approximately 12 seconds. —There’s good news though! Redemption is but a simple act of complete repayment of the money we spent on the ticket, although you’ll never be able to give me the time off I took from work, after that I go away.

I was very disappointed with the quality of the food on the Ruby Princess. Nothing like the great food we had on the Princess Sapphire a few months earlier. Princess's choice to save money on food, will result in a substantial loss in customers. I for one, will not be returning.
I was also upset about the beds that were attached to the walls. I banged my head on them a few times. I'm surprised there are no lawsuits because of it.

My problem with Princess Cruises right at this moment is that I canceled a cruise February 23rd due to a breast cancer diagnosis. I still have not gotten my refund. Every time I call they say it'll go back on the card and if it doesn't go back on the card I will get a check in the mail. I was going to Better Business Bureau but was urged to make a plea hair on social media first. I'm out almost 6 grand and I'm having cancer surgery in less than a month. Can anyone help me get my refund? I will go to the Better Business Bureau if this doesn't work, and then we'll go to the Attorney General of Washington State because this is unacceptable to have to wait for or more weeks for a refund of something I paid in full for and can't use now.

Awful cruise that treated my parents terrible! They are both disabled yet weren't helped with their luggage during embarkation or disembarkation,due to an unfortunate illness while onboard my father was quarantined and was told the only way to get food and drink to him and my mother was by room service and yet was charged £5 for each room service delivery!
During their 6 days of quarantine nobody came to clean their bed sheets either.After coming home we have even found out that they were overcharged on their folio bill (which I have managed to now rectify to an extent) but if I hadn't noticed the error they would have been overcharged $200 dollars yet no goodwill gesture was even offered on top for their treatment and they can't even give them back all their crew appreciation they paid as they have now left the ship and it's non refundable,pretty much unbelievable beyond belief for me,to treat 2 vulnerable members of society this way and with a terrible folio bill itemisation,I wonder how many more people on board the emerald princess have had extra money taken from them without ever realising!

Princess cruises need to ditch their new allotted boarding times & go by status. Many of us have paid big $ to show our loyalty, so, I think status should determine cruise embarkation time. Regardless of how many people have the loyalty & have become elite, I disagree with the entitlements downgraded. I love Princess cruises, but, PICK UP YOUR ACT.

I have cruised with Princess since 2018 and have enjoyed every cruise. If things aren't quite right Princess have always done their best to rectify it.
I am about to go on my next cruise in April which I booked 2 years ago to New Zealand and Fiji ( my absolute dream !) My 60th year and Princess 60th year !
I thought I would book my own flights myself ( first time ) and perhaps get a good deal. To cut a long story short I was scammed for a huge amount of money which was taken without my consent. I received my tickets so there was nothing I could do (a hard lesson to learn, should have used Princess ) The stress made me very poorly and my hair fell out, then the war with Iran and the USA began causing disruptions, flight changes, and cancellations.
I called my Princess Cruise Agent Dhalveen ( my absolute Savior ) she was so supportive, kind and helpful ( even though I didn't book flights with Princess). I knew if my flights were cancelled I would lose my cruise , I would lose everything which I had saved up for many years. Thankfully Dhalveen said she would support me and that I was not alone. She kindly helped with new flights (which she didn't have to do).
This lovely lady went above and beyond and I am truly grateful.
Princess Cruises and their staff have always made our holidays very special but what stands out for me is the kind compassionate lady Dhalveen and that's the reason why were return year after year.
For those of you who are considering cruising I highly recommend Princess.....ask for Dhalveen to she will look after you !
A little kindness goes a long way, hopefully to New Zealand and Fiji !

I thought I was booking the relaxing cruise of my dreams to Hawaii . Quite quickly we discovered cancelled ports,disappointing but rolled with it until we just received our flights . Expecting a direct flight of perhaps 11 hours but getting indirect flights culminating in a journey of more than 24 hours ( including a layover of 9 and a half hours in Chicago airport) 5 different airports in total. As someone who is disabled this is totally unmanageable for me .

I just wanted to say that Dhalveen at Princess cruises is an absolute star ⭐️
She has helped me so much booking my cruises excursions packages with total patience and is so professional
It doesn’t matter how often I call her as my consultant at Princess she is always ready to help
So thank you, Dhalveen

This review is aimed at a specific cruise specialist.
Dhalveen Khela.
Dhalveen went above and beyond to assist with booking amendments for our cruise.
I respect all specialists are great.
Thank you.

I would give no stars if I could. I paid extra for a reserve collection mini suite (special occasion cruise) It stated on the website priority embarkation/disembarkation. This is not true. I am currently sat waiting & waiting & waiting to embark ‘Sky Princess’ at the Southampton Terminal. I have queried this and was told that we do not have the benefit of priority embarkation. I showed the printed off benefit clearly stating priority embarkation to the terminal staff and they said take this up when I get on board the ship! I am leaving this review to help anyone else reading this who has decided to book Reserve Collection mini suite - do not expect early embarkation. This is misleading and this cruise has not delivered one of the key benefits and needs to be addressed. My first Princess cruise not a good start!

Shockingly poor customer service from UK Captains Circle. A lack of empathy, understanding and a complete lack of basic put your customer first skills. So much so, I will book my next cruise with another cruise line.

The Enchanted Princess delivers an excellent start with smooth, efficient boarding, and the staterooms are clean, modern, and very comfortable. The standout feature of this cruise is the service — teams across housekeeping, restaurants, cafés, and bars are consistently outstanding and truly elevate the experience.

Unfortunately, the entertainment and atmosphere have declined significantly. Princess appears to have deprioritized live music and cultural offerings. Most disappointing is the complete loss of the jazz bar — what was once a stylish venue with live jazz has been turned into a dirty, smoke-filled slots area. It’s a huge downgrade and frankly unpleasant.

Across the rest of the ship, the music is weak and uninspired. There’s no lively variety — no Irish music in the pubs, no engaging productions — just dated singers in the theatre and minimal live performances (a lone saxophonist near the pizza area being about it for the day).

Compared to just a few years ago, the onboard experience feels like it has shifted away from being cosmopolitan and culturally engaging to being heavily focused on drinking and gambling. It’s a real step backward and leaves the cruise feeling unbalanced despite the excellent service.

Elite guest.

Please stop begging for a 10 star / 5 star review 3, 2, 1 prior to the end of the cruise.

This has been going on for a long, long time and if old and tiring.

The crew look akward when continuously asking for/ begging for a good review.

I get it, great reviews help, but stop trying to guilt passengers into giving a good review.
It will happen if deserved, not if requested.

Ordered the princess plus package for myself and I have had to pay for my coeliac child to have it as well because I have to pay for the first 2 passengers in the cabin, we are a group of 10, 9 of which are adults who have all paid for the package yet they still want a child who can’t eat in casual restaurants because of her illness, she does not want WiFi (we are on holiday who needs WiFi when we are having fun) she is to young to drink coffee so she only needs the soft drink package and doesn’t no how to use the app to order drinks for delivery so I am now paying £550 to have 1 or 2 cokes a day and the rest is water which is free or juice again free, it is disgraceful I won’t be recommending princess nor will I use them again £20000 holiday and they can’t let you off £300, the real Pirates of the Caribbean.

Just back from a cruise on ruby princess. The food was terrible always just warm never hot not even at there speciality restaurants. Seems to be lack of staff.

I have been on sky Princess several times and loved it,I felt the food was exceptional, the Staff were friendly and polite even though they were obviously under staffed, I also thought the entertainment was very good and shows worthy of being on at Londons Westend.
all areas of the ship were kept very clean.
Just a couple of negatives which didn’t spoil my cruise but nonetheless would be easy for princess to remedy

Casino- This is a smoking area without doors, therefore the smell travels down to the atrium And I wouldn’t sit and have a drink on the same floor as the casino in the evening being a non smoking asthmatic.
This could be easily remedied by putting heavy doors on the casino.

Lifts- it was annoying waiting for lifts as you had to go up before you went down and vice versa, as I have limited mobility it wasn’t possible for me to take the stairs
This could be remedied by having separate lifts some that only go one way.

Seating- In the evenings it was a little difficult trying to find a seat.
This could be remedied by having more seating in line with the number of passengers the ship holds as most entertainment areas had this problem.

The experience on Princess has really gone downhill since COVID-19. The food is far worse yet the cost of cruises has skyrocketed. There's nothing to justify the steep increase in costs. I'll just stick to taking normal holidays instead of a cruise with so many hidden costs. You can tell by the reviews here that other cruisers have not felt it is worth the money either. 2 out 5 is not a rating you would expect after spending thousands.

We have just returned from a far east cruise with Princess, Singapore to Japan on the Diamond Princess.

The food in the main restaurant and cafe were pretty good, we had a drinks package but what we were astounded by was the increase to eat in their Crown Grill. The price has increased in one year (we were on another cruise about this time last year in Australia and Fiji) by a staggering 60%! Last year the price was $40 a head, two years ago it was $35 a head, this year it’s increased to $55 BUT Princess have also added on a service charge so the total cost per head is actually $64.90. This is ludicrous and stopped us having another paid meal in their other specialist dining restaurants. How on earth can anyone justify such a large increase? When we spoke with other diners, some Americans they thought the increases were to tribe revenue/margin and drive customers to pay more for the Premium Plus packages.

As regular Princess customers we are left somewhat disillusioned and will look at alternative cruise liners for our next cruise.

The staff were all lovely, however the Diamond Princess is looking tired and looks ready for a refit. Our shower curtain in Baha 205 was held on with safety pins!

We are on Star Princess now…their top ship. Medallion service is available in so few places now. Medallion service is literally the only reason to go on Princess. We are switching to Royal Carribean for our twice a year cruises going forward. Shame..the Medallion used to be awesome.