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Rated 3 out of 5 stars

Well constructed, but I am yet to be convinced that the material used in the Nexus jersey has any real wicking / sports performance qualities. The construction of my jersey was good with the front... See more

Company replied

Rated 4 out of 5 stars

Goods arrived promptly. Only disappointment was that I ordered 2 tops both 3xl in size, one fitted perfectly, the other was around 6 inches smaller and no where near fastenable. Now I have the expe... See more

Rated 5 out of 5 stars

I enjoy ordering via the internet and having products shipped directly to me. Primal uses minimal packaging so not a lot of waste.

Rated 3 out of 5 stars

Nice quality materials and custom printing looks great, but the sizing seems inconsistent. I ordered a medium cycle jersey (which was close fitted), a small technical tee (which was a little baggy), a... See more

Company replied

Company details

  1. Bike Accessories Store
  2. Bicycle Club
  3. Indoor Cycling
  4. Outdoor Sports Store
  5. Road Cycling
  6. Sportswear Store

Written by the company

Shop Primal Europe's full collection of cycling apparel. Jersey, Shorts, Bibs, Outerwear for men and women.


Contact info

3.5

Average

TrustScore 3.5 out of 5

406 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My order didn’t arrive

My order didn’t arrive, with my clubs custom bulk order after waiting several months for it , now I have to wait another couple of months whilst it is replaces. Basically it was a long wait to receive nothings

2 April 2024
Rated 3 out of 5 stars

Well constructed, but very questionable material and VERY poor finishing on some jersey types.

Well constructed, but I am yet to be convinced that the material used in the Nexus jersey has any real wicking / sports performance qualities.

The construction of my jersey was good with the front/rear colour bands really well aligned. However, on some other jersey styles for club mates the finish was appalling, with large ‘steps’ in the banding between the front and rear panels - it was so bad it nearly looked to be intentional! Were they not checked after production and before sending out?

2 April 2024
Primal Europe logo

Reply from Primal Europe

Thanks for your comments and I amd sorry to hear you feel the product has not met your expectations. I can see you ordered via a Team store for your club, and the club had access to all the sizing packs, where you would have been able to try on the item, see the fabric and understand the panels. The design is correct and was approved by your team manager and the back panel area you mention can clearly be seen on the mock ups when you selected the items for your basket where the lines do not match up. This is becuase of the types of panelling used in the design. Thanks again and I hope this information helped.

Rated 4 out of 5 stars

Sizes inconsistent

Goods arrived promptly.
Only disappointment was that I ordered 2 tops both 3xl in size, one fitted perfectly, the other was around 6 inches smaller and no where near fastenable.
Now I have the expense of returning 1 top

5 April 2024
Rated 5 out of 5 stars

Love this rain jacket

Love this rain jacket. Kept me dry on a 35 minute torrential downpour first time out in it. Good fit ( Large) .
I’m 6ft slim 42inch chest and fairly broad shoulders.

21 March 2024

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