Prezi Reviews 

Requested a refund and cannot use software, they confirmed even though it states after 14 days they will charge. There is no going back, I missed the cut off due to family and personal reasons outwith my control and was charged, in light of the circumstance I contacted my bank and prezi requesting immediate cancellation and refund. They are crooks, telling me it's my fault and I have to pay even if I don't want to use the service.

I also would like to note even though I have “paid” over £100 I cannot even download my presentation.

AVOID at all costs. Use google vids instead

I don't seem the only one angry at their subscription setup

I am a parent and student and was looking for options to do some of my course wok with the help of AI. In order to use their platform, you need to have a subscription which they offer with a 14 free trial. After a day’s use I quickly realise that I wasn’t getting the results I needed and forgot to cancel. The day I got charged I asked them please cancel the plan and do a refund explaining my situation. They made zero acceptance and just reverberated their terms and services.
If you are going to have such rules have options to subscribe monthly where the cost isn’t so heavy on people.
They need more ethical standards.
Definitely won’t be using their product even though I’m stuck for year with it.

EDIT
Here are other providers with better customer service
Beautiful.ai (buggy product but great customer service)
Canva (most features are free, and you get 30 days for the pro features)
Adobe (you can pick a monthly subscription)

Prezi has made it absolutely clear how little they value fairness or basic customer respect. After they charged me for an entire year of their subscription, I cancelled one day later, well within any reasonable expectation of a grace period. Despite that, they refused to issue a refund of any kind. Not a partial refund, not a prorated amount, nothing at all. They simply kept the full payment for a service I did not use and no longer wanted.

This is not how ethical companies behave. Most businesses understand that customers sometimes make quick mistakes or change their minds, especially within the first twenty four hours. Prezi chose to hide behind rigid policy instead of doing the right thing. It is hard to interpret that as anything other than a deliberate decision to prioritize revenue over integrity.

A company that clings to a full year of payment after a one day cancellation is not relying on trust or product quality to keep customers. It is relying on fine print and indifference. That is not a business model built on confidence. It is a business model built on trapping people.

If you are considering Prezi, think very carefully before giving them your payment information. My experience shows that once they have your money, they have no interest in treating you fairly.

What an abysmal excuse for a website this has become. Once upon a time, many years ago, this was one of my more favored presentation and information sorting tools out there. However, these days, it is a shell of its former self.

Where do I even begin? First of all, any and all content that you produce on a free license, is subject to public access, undoubtably being fed directly into the ever insatiable maw that is the modern LLM.

Secondly, this platform seems to consistently and repeatedly have issues with saving any work that you have completed. On several occasions in one day, I lost hours of work, despite taking all precautionary measures available after the first incident (including double checking my cloud sync was working, as well as manually saving often).

Perhaps due to my aforementioned nostalgic favor towards the application, I was honestly capable of looking past these frankly egregious offenses. However, as I attempted to look for solutions to my many hours of work lost, I came upon the final straw, so to speak. That being the absolutely UNACCEPTABLE decision to only allow premium license users to submit tickets or follow any other path of remediation in regards to technical support.

I cannot for the life of me understand why a business would ever do that, but as a result I cannot imagine that they are a company that you would want to involve yourself with whatsoever. Deleted my account, and immediately came here for one of my only reviews that I have ever been incensed enough by a company to make.

Lol - looking at all the other reviews, even their replies are automatic and always the same line " I'm sorry to hear that's the case. I've requested more info so we can take another look at your case". So that goes to show how much they really care (they don't). Total loosers.

I cancelled a subscription through one of their staff members and 6 months later we got auto renewed for $400. A day after the charge came through I reached out and they refused to refund due to their terms of service. I understand it was signed but feel staff had an obligation to remind me of the steps to confirm my cancellation in the initial conversation. I can understand why they have to use these tactics. Their platform is outdated and there are more superior applications out there.

DO NOT SIGN UP! This company will NOT inform you when your free trial period is over and will automatically charge you stupidly expensive fees. (Around $400AUD) And they will NOT refund you even if you contact them on the same day. And even if you did not use the service during your trial. They hide behind their T&Cs and will insist they sent a subscription notification but this is a LIE. They do not care for your personal situation but just send out the same robotic email responses that it’s not their problem.
Press business model is a scam and relies on us to be too distracted to cancel our trials and then locks us in to their service while we aren’t looking.

This company uses what I can only describe as scam-like subscription practices.

I signed up for a free trial and was later hit with a large annual charge (over $250 USD) with no clear or obvious warning. The renewal was not something I knowingly agreed to, and the amount was completely unaffordable for me.

I contacted customer support immediately on the same day the charge was taken, yet they refused a refund and hid behind their “policy” instead of applying any common sense or goodwill. No flexibility, no accountability, no care for the customer — just copy-paste policy responses.

This feels intentionally designed to catch people out and extract money rather than provide a fair service. If you value transparency or ethical billing, do not use this platform. Double-check everything, or better yet, avoid it entirely.

*** UPDATE
I escalated the matter through PayPal, who reviewed the case and issued a FULL REFUND in my favour.

If you experience the same issue I strongly recommend disputing the charge, even with your bank, rather than relying on Prezi's internal support. Be extremely cautious with their free trials and billing practices.

Prezi is clunky, unintuitive, and frustrating to use. The editing experience feels rigid and outdated, and simple tasks take longer than they should. The interface and templates look like they belong to a much older generation of software.
When compared to modern tools like Gamma, Canva, Visme, or Genially, Prezi is clearly behind in every meaningful way: flexibility, collaboration, performance, and overall productivity. There is simply no reason to choose Prezi in 2026.
The pricing is absurdly high for the value delivered. Much better platforms exist at a fraction of the cost, some even free.

What makes this worse is the subscription strategy. Prezi heavily relies on automatic renewals after a trial, and once the annual fee is charged, refunds are practically impossible — even if the service hasn’t been used. This feels less like a customer-friendly policy and more like a deliberate revenue trap.

Bottom line: Prezi is overpriced, outdated, and not competitive. Avoid it, or be extremely careful with the trial and renewal settings.

Prezi makes it next to impossible to remove your payment info or to cancel without forfeiting what you've already paid for.

They are completely at ease with charging you for a subscription you've never used, and refuse to refund you, even on the same day.

Beware of this scam business model

I am really really upset right now, in tears crying! I signed up for a free trial after which prezi were supposed to email me and remind me to cancel it. I was charged £276 for a one year subscription. I have mentioned to them I am a single carer for a child and cannot afford this amount of money to just leave my account - yet they will not refund me. If anything, the team member Elif was rude and unsympathetic on the other side. This is people's livelihoods you are messing with. I cannot believe this is happening right now.

WARNINGS! They will just bill you after the trial period without ANY Emails, or anything! They send you no bills, no billing agreements, not ANY Information about your subscription at all, they just bill you.

Prezi is a scam. Straight up.

You sign up thinking it is a free trial. You test it. You realise pretty quickly it is not for you. Then out of nowhere you get hit with an annual charge. No clear warning. No proper reminder. Just money gone. That is not an accident. That is a scam business model.

What makes it worse is what happens next. You contact customer support expecting a reasonable conversation. Instead you get copy and paste replies, zero accountability and flat out refusal to reimburse. They hide behind terms and conditions while pretending this is normal behaviour. It is not. It is predatory.

The product itself is nothing special. Overcomplicated, clunky, and nowhere near worth an annual subscription. The whole thing feels designed to trap people in, not deliver value. The free trial is bait. The annual billing is the hook. The refusal to refund is the scam.

Customer support is genuinely awful. Slow responses, no empathy, no solutions. Just corporate indifference while they keep your money. If this was a physical shop, it would have been shut down years ago.

Call it what it is. A scam. Avoid Prezi at all costs. There are plenty of alternatives that do not rely on sneaky billing and hostile support to survive.

I purchased a 14-day trial for a presentation and intended to purchase a one-month subscription, but I mistakenly chose the annual version. I contacted support to request a refund (I haven't accessed the site even once since the subscription started; they can verify this in the records), but they told me it wasn't possible. In short, they scammed me out of 72 euros.

horrible I got charged just to have a picture changed and it DID NOT CHANGE THE PICTURE WORST SITE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Only ever received 1 email from them to say the trial started and they would remind me 2 days before it ended. Surprise surprise, they didn’t and charged me without any form of communication. I went to their website where I can’t get my email address confirmed because they don’t send the security code, and I filled out a form for them to help me about it to which I haven’t received a response in a week. I filled out another form about getting a refund due to not being told I will be charged and they said I’d be reminded before the trial ended but I wasn’t, to which I haven’t received any response either. There’s no contact email address or phone line, just forms to fill out where they don’t get in touch. SCAM

I never subscribed or even signed for trial subscription & it seems they have stolen my account information from somewhere & tried to steal money from my a/c by fraud. I am a retired octogenarian & never dealt with this company!

I signed up for a 7-day free trial with Prezi and tried to cancel multiple times before it converted to a paid subscription. Because of a duplicate account on their platform, they charged me $239.20 without my permission.

Prezi refuses to refund, even though I acted in good faith and followed all steps to cancel. This is unacceptable and deceptive behavior - it feels like a total scam.

I am now taking serious action: filing a chargeback with my bank and submitting formal complaints with the California Attorney General and the FTC.

Be careful - double-check your accounts and cancellation, or you could be charged unfairly like I was.

Update. What a useless response from Prezi. That's your same response to all complaints about your company stealing from your customers. Your product is not good and your customer service is disgusting. You say you're going to investigate but you never do because you have no intention of returning the stolen funds. All positive reviews of your company are from people who have only left one review. Stinks to high heaven.

This is proof of me asking them to cancel the 7 day trial.
From: Lamont Hitchings at gmail
Date: 17 November 2025 08:26:44
Subject: Re: Prezi Support
To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com

There is no way to cancel my 7 day trial. So I am contacting support here.

Please cancel my trial so I don't get billed tomorrow for the full year.

Please confirm.

Thanks

Lamont Hitchings

And another email later on....
-- Forwarded message ---
From: Lamont Hitchings gmail.com
Date: 17 November 2025 12:02:37
Subject: Re: Prezi Support
To: Prezi Support support+idZ07VDD-J4Y5M at prezi.zendesk.com, Prezi Support (Prezi Support) support at prezi.zendesk.com

Hello,

Can someone please respond. I need to cancel my 7 day trial. But there is no way for me to do that.

Please urgently assist.

Thanks

Lamont Hitchings

After all this, they then deducted my money anyway.

Then I sent this
On 19 November 2025 06:44:41 Lamont Hitchings at gmail.com wrote:

Good morning Tim,

I only saw your email now. During the night a payment of $262.20 went off my account.

Please reverse this immediately.

I had no intention of paying this and tried in 3 different ways to cancel.

Please reverse this amount this morning!

Your website makes it very difficult to find payment and account info in order to cancel. I will put this all over social media so my one subscription will not be worth it to your company.

Furthermore, I tried to cancel on Nov 17 at 07.26 GMT+1. Why did I only get a response from you on the Nov 18 18.39 GMT+1?

Please sort this out immediately.

Lamont Hitchings

After all this, this is their ridiculous response to my email telling them that their deduction was unauthorized and in fact illegal.

Dear Lamont,

Thank you for contacting Prezi Support.

Based on our Terms of Service, which you agreed to upon purchasing your Prezi license, we cannot provide a refund for this transaction.

Please be advised that all decisions regarding refunds are final. We are unable to overturn or alter this decision. Further correspondence on this matter will not result in a change to the decision.

I can confirm that the subscription is canceled, so there will be no future charges connected to the account.
Your license is still valid until your subscription's expiration date.

Please let me know if you need assistance with anything else. I'm happy to help.

Kind regards,
Elif

The problem with this ridiculous response from Prezi is that I never purchased a license! They stole money out of my account through a fraudulent, unauthorized transaction.So how can I be agreeing to any Terms of Service??

Prezi, you will not be in business much longer if you continue this abysmal behaviour towards your potential customers.

This will not be the last time you hear from me.

I have been trying to cancel my free trial with Prezio for several days. When attempting to access the "Manage Subscription" section, I receive an error 500 (conveniently), preventing me from completing the cancellation.

Customer service options are limited to Monday through Friday, and I have been unable to connect via voicemail or chat, as the chat function does not load. Additionally, I could not locate a customer service email address for written communication.

If anyone from Prezio is reading this, please consider this my formal notice to cancel the free trial before any charges occur. This experience feels like a scam given the lack of accessible customer support and the technical issues preventing cancellation. May require legal action.

I want to share my experience to warn other consumers in the EU.

First, trying to contact Prezi's support is incredibly frustrating and, so far, has been useless.

More importantly, however, is their subscription policy. If you end up paying for a subscription (either after a trial or directly), their Terms and Conditions (clause 9.3) state:

"9.3 Cancelation of subscription
Payment for subscriptions is non-refundable."...

This "non-refundable" policy is hidden deep in their Terms of Service and, critically, it is not presented to the user on the payment page. This clause appears to be in direct violation of EU and Portuguese(my country) consumer protection laws (specifically, the Consumer Rights Directive 2011/83/EU).

This law grants consumers a 14-day "right of withdrawal" (or "cooling-off period") for digital service contracts. This means you have the right to cancel and request a full refund within the first 14 days of your purchase, with no justification needed.

For a company like Prezi to legally bypass this right, the law requires them to obtain your explicit consent at the exact moment of payment to (1) begin the service immediately and (2) have you actively acknowledge that by doing so, you lose your 14-day right to a refund.

A simple, generic link on a previous sign-up page (like "By continuing, you agree to the Terms of Use") is absolutely not sufficient to meet this strict legal requirement. The payment screen itself must contain this waiver, and it does not.

Because Prezi does not obtain this explicit consent correctly, any citizen in the EU who has paid for a subscription should, by law, be entitled to a full refund if they request it within that 14-day window.

If you face complications with them, I strongly recommend filing a complaint with your national consumer protection authority or the European Consumer Centre.

Edit for any other EU users:
As I said, in the EU they have to clearly state that the refund WILL NOT be possible on the payment page itself. Meaning no "Terms of Service" clause hidden elsewhere(Terms of Service subpage) will legally make it work therefore not applying the "as long as users receive clear notice"
Not only that but simply stating "you will be charged" is NOT the same as stating "you cannot refund" / "you waive your right to withdrawal." This makes Prezi's argument futile, as I mentioned in my original reply.