Pretavoir Reviews 

Exceptional customer service

Great customer service and pleasant staff but I am still awaiting my refund for the return.

service is very good. delivered on time

Fast, reliable, and excellent service. I recently had a pair or sunglasses stolen (they were quite sentimental). Was able to go on to pret and order a replacement pair which were dispatched the next day. Can’t recommend highly enough.

As usual the real McCoy at a very competitive price, no complaints, happy bunny 🐰

Absolutely excellent! I ordered a pair of prescription sunglasses and they came the next afternoon. Pretavoir offered a competitive price and the product was outstanding. Will definitely be using again! Thank you 🤩

Great price, quick delivery
Not the first time ordering from them.

I went through the whole process of a pair of prescription glasses, they seem to be just right for me no problems with fit, the prescription is just right for me, also a fair price as well. I would of given a 5 star rating, but maybe after 6 months if there’s no problems then.

The glasses themselves are okay and they arrived well-packed and within the expected timeframe.

The problems started when I needed to return one of the pairs. As I am housebound, I was instructed to book a doorstep return via Royal Mail, which I did. Royal Mail collected the parcel on the arranged date and emailed me a proof of posting. I was able to track my parcel online to my local delivery office, and it's been sat there for just shy of 2 weeks - on a Royal Mail 48H Tracked return.

I contacted royal mail who told me that enough time had passed for it to be considered lost, and that I should contact Pretavoir so that they can make a claim again Royal Mail. The issue is now between them.

So I contacted Pretavoir, gave them the tracking information, a copy of the proof of postage email from RM, and a copy of the postage label and asked for a refund on the pair I'd returned.

They emailed me asking for evidence (which I'd provided on the refund request), which I pointed out. They then emailed me this:

" As a business, we do still need some form of evidence that the parcel was accepted into the Royal Mail network so that we can both progress your refund and raise a claim with them."

I pointed out that they have the evidence as I'd already sent it in the form of the PROOF OF POSTAGE AND TRACKING NUMBER. I would have neither of those if it hadn't been accepted into the network.

Today they've just emailed me to tell me:

"The evidence is required by Royal Mail, and we are currently awaiting their confirmation. A claim has been filed, and we are awaiting further information regarding the conclusion of the parcel."

That's clearly a lie as Royal Mail are the ones who provided me with the evidence in the first place, so why would they be asking for it????

My refund is not dependent on the outcome of Pretavoir's claim against the RM. That is a them issue, not a me issue. My refund should be processed as I have done everything I was asked to do, in the manner I was asked to do it, and have proved that RM have/have lost the parcel.

Absolute scammers trying to get out of refunding me.

Next stop, Trading Standards.

This is the 2nd pair of designer glasses I have bought with prescription and I can’t fault them. The Chanel glasses I’ve just bought would have been over £500 in the opticians and these were less than half of that and the prescription is perfect so for all the people that worry about ordering prescription glasses online … don’t.

I just wanted to say a big thank you for the excellent service.

The glasses arrived incredibly quickly, and we absolutely love them. They are beautiful and exactly what we were hoping for.

We had a small issue with the case, but I was really impressed with how quickly and professionally you dealt with it and resolved everything for us.

It’s been a great experience from start to finish, and we really appreciate your help and fantastic customer service.

Ordered some glasses as my previous pair were damaged beyond repair by accident. They took over 2 weeks to arrive and when I chased up where my order was, I was just told they've still not been processed by the lab. They eventually arrived after a couple of weeks but when I opened the box they had sent the wrong glasses.

I've been house bound for 2 weeks unable to drive without any glasses which is frustrating waiting that long anyway, but my issue is now that I have brought the error to the attention of Pretavoir, they have advised me that they cannot send the correct glasses to me until I have returned the incorrect glasses they have already sent. So I'm now stuck in a chicken & egg scenario where I can't drive to a post office to return the incorrect glasses (as I don't have the glasses I ordered so I'm still unable to see or drive) and they won’t sent me the correct glasses that I have purchased until the wrong glasses have been returned.

I explained the situation to Pretavoir customer service on the phone and said I'm more than happy to return the incorrect pair when I receive the correct glasses I ordered when I am safely able to drive and do so. However, they just said no. Very awkward and unaccommodating response given this is a situation caused by their error and the order was already delayed in being sent to me in the first place.

I'm now left with either having to try ask someone to pick me up and take me to an optician in person to get some glasses in store so I can then drive and return these incorrect glasses for a refund. Or I have to try and ask someone to come collect the glasses from my house and return them at the post office on my behalf. But even then I would have to wait for them to be delivered back, processed, wait for the correct classes to be processed by the lab and then sent back out which could be another couple of weeks again or maybe more.

Very unaccommodating and unprofessional in the handling of their error.

Received the glasses and one lens is bigger than the other and don’t match the demonstration glasses at all. Bit of a shame as I was excited to open the box and see a beautiful of pair of MiuMiu’s I’ve been wanting for a long time but put off as I couldn’t justify the price.

The prescription also seems off as my vision was distorted. I have multiple other glasses and I’ve had no issue with those. For my first experience with Pretavoir I am disappointed.

If the frame thickness was the issue, I’d have happily paid for sturdier well made prescriptions lenses but the compromise was made and the quality was sacrificed.

Delivery was great, I understand it takes time due to the process. Just upset I can’t wear this at all.

Edit: Ended up requesting a refund which i received same day. Won’t be back unfortunately.

Delivery information was great throughout.
Package arrived, well protected and as expected.
The item was correct, undamaged and in perfect condition.
Very happy.

I placed an order for prescription high end Eyeglasses with Pretavoir more than , I paid for them in full about 1500USD and waited....and waited...now 2 and a half months later and at least 10 documented inquiries and no one answered me and I never received my order, this is nothing short of fraud , plain and simple, I will submit a formal complaint with my credit card issuer and other authorities, this is unfair, neglectful, Fraudulent or all the above. Be warned.
Order 596923P placed by SARMAD AJI

Excellent choice of glasses and customer service. Very responsive to queries. Would highly recommend.

Thank you Pretavoir for your support and especially Randa B for excellent service!
I have got my favourite sunglasses as part of the warranty replacement.

Just brilliant. Easy and fast. A+++++

Sunglasses was good but the temple was bend