I don’t use Trivago much and was not familiar with Prestgia. My booking seems to have gone well and the hotel pricing was very good. My only suggestion would be to disclose there are resort fees at so... See more
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Review summary
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Reviews shaping this summary
Well, the support is very good, but the description on your booking site is confusing. A “double king” is interpreted by most in the US, as 2 beds. This confused me, and I only learned that it mean... See more
I would like to have the phone number of the hotel and I would like to have been able to book airport transfers, neither of which were available on the booking process.
A little improvement in communication would be great - otherwise so far so good. Stay is not till october
Company details
Written by the company
Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.
Why Choose Prestigia.com for Your Next Stay?
Written by the company
- Exceptional Quality & Luxury
- Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
- Best Price Guarantee
- Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
- Unmatched Selection
- Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
- 24/7 Personalized Support
- Wherever you are, our dedicated customer service team is available 7 days a week to assist you.
Our Best Price Guarantee
Luxury at the Best Price – Guaranteed!
We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.
Contact info
5 Secretary's Lane, GX11 1AA, Gibraltar, Gibraltar
- FR +33 (0) 1 79 97 26 03 / UK+44 203 051 66 62/ ES +34 911 878 182/ IT +39 06 99 26 83 54/ USA +1 201 830 1902
- reservations@prestigia.com
- www.prestigia.com
3.5
Average
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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It’s is fraudulent site… don’t book
I was not provided with hotel confirmation and account was changed incorrectly, no way to talk to anyone at prestigia. It is a fraudulent site.
6 September 2026
The reservation was confirmed, but didn’t exist
The reservation was confirmed by Prestigia. I get at hotel at night after 14 hs flight, no reservation in my name. I email them and tried to call both their usa and Uk numbers getting busy dial tone. At 8:30 pm, on the day if check in, they sent a cancelling email and offering another hotel. Hotel says they informed Prestigia right away that my reservation was NOT confirmed.
13 September 2026
Easy to manage reservations with a…
Easy to manage reservations with a simple click and secure payment.
15 September 2026
Unprompted review
Very good communications and very good…
Very good communications and very good on competitive pricing.
13 September 2026
Appears your services are quite…
Appears your services are quite misleading Reservation does not exist, requesting a refund and have not heard.
8 September 2026
Reply from Prestigia.com
Dear Nina,
Thank you for your review.
After reviewing your case, we can see that our team is already assisting you with your request and working to resolve the matter accordingly.
We kindly invite you to get back to our team so we can continue assisting you and provide any further support required.
Kind regards,
The Prestigia Team.
Great rates
There were a couple of glitches when I tried to pay for my trip, but my payment finally went through. I got a great rate for my hotel room and im thankful.
12 September 2026
Causes one to feel like they are being scammed.
I will probably never use this service again.
I almost booked a different hotel due to the lack of trust built early on.
Yes they helped resolve the issue however.. I don’t think it should have been as difficult. I would have liked to speak with a person not just a robot. I would have liked to email a real person not just r generic automated responses.
9 September 2026
Reply from Prestigia.com
Dear Customer,
Thank you for your review.
After reviewing your case, we can see that our team already assisted you with your request and that you confirmed your satisfaction with the assistance provided at the end of the interaction.
Our team remains available should you require any additional assistance.
Kind regards,
The Prestigia Team.
Only able to reach the automated…
Only able to reach the automated chatbot when asking for verification of a reservation. The hotel initially didn’t have a record of a reservation from Prestigia or anything under my name. After contacting the hotel over the next few days, they were able to pull up a record and formalize a reservation.
Even though Prestigia's autobot said the matter was escalated a couple of times, I never received any indication that anything was actually done - no email, text, or call back.
Not sure I will use your service again due to the lack of contact and human customer support.
11 September 2026
Smooth and Easy Booking
The booking process went smoothly and great price. There seems to be a delay with the booking receipts, and the payment invoice does not directly say paid. It was a little scary at first. I verified with the hotel, and my reservation is booked. Thank you.
11 September 2026
Reply from Prestigia.com
Dear Liem,
Thank you for your review.
Please note that the 3.7% fee mentioned is not a fee charged by Prestigia. Such charges are applied by the card-issuing bank or financial institution and may vary depending on the card and transaction.
We kindly recommend contacting your bank directly for further clarification regarding this fee.
Kind regards,
The Prestigia Team.
I don't like it
I would have liked it if I could speak to a person and not have to always rely on going back to an email because I may not have access to it wherever I am. Also, it is confusing with how the pricing break down i displayed on the website.
9 September 2026
Professional
13 September 2026
Unprompted review
You cancelled my reservation!
You cancelled my reservation!?
I was on the way to the U12 golf tournament I got the email.
And the money are still not refunded and you want me to rate you? 🙄😂
11 September 2026
Reply from Prestigia.com
Dear Aleksandra,
Thank you for your review.
Please note that your reservation was not cancelled by our team. The hotel experienced an availability issue and was unable to confirm your reservation as originally booked.
As soon as we were informed of the situation, our team immediately contacted you to advise you accordingly and processed the refund from our end.
Regarding the refund, it has already been processed by our team. The time required for the funds to appear in your account depends on the processing time of your bank.
Kind regards,
The Prestigia Team.
Great web site
Great web site. One stop shopping for prices, hotel ratings, booking terms, etc.
13 September 2026
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