Prestigelocksmiths24h Reviews 

28
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Called out to sort two issues jammed back door lock and to measure barrel in front door for replacement Booked in for next day Came over attempted to break the back door lock and failed men... See more

Rated 1 out of 5 stars

I should have read the reviews here first because it was the exact same experience. I asked for a quote by email and on the phone and was told £50 call out fee and their cheapest locks cost £45 - the... See more

Rated 1 out of 5 stars

Steer clear - they also trade as Swift Locksmith Solutions Ltd, London, EC2A postcode area. They charged my elderly parents £560 for a job that should of cost a maximum of £200 according to a reputabl... See more

Rated 2 out of 5 stars

Reading other reviews now, because your in a jam first thing in the morning you call first contact you see that looks good. As other customers have said a big rip off, engineer was polite and helpful... See more

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1.7

Bad

TrustScore 1.5 out of 5

28 reviews

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1.7

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(28)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Complete scam and pushy/rude locksmith

Complete scam and pushy/rude locksmith! The only locksmith that would answer at 11:00pm, stated that they would be there within the hour, it was closer to 2hrs. When he got there, he said the only way would be drilling it out (seems to be the only thing they know going on reviews here...) despite explaining that it had been picked with ease a few months prior. On top of that, they wanted to charge nearly £550 for the call out and drilling of the lock. We refused after knowing better, he still tried to push us into it after refusal. Despite being in a desperate situation, please try calling friends, family or hotels before even thinking of calling these people.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

writing another review as still had no…

writing another review as still had no information E8UHLFUC9 that's order number don't use this company they charge way over price and then don't refund and make you wait weeks for reply's they've got a pair of asisc on for 200 pound that you can get for 140/150 anywhere else

8 January 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAMMERS WHO WILL RIP YOU OFF

BEWARE: THIS COMPANY ALSO OPERATE UNDER THE NAME FORTRESS LOCKSMITHS24HR AND ARE SCAMMERS.

They appeared at the top of a Google search and I made the mistake of calling them out to fix a door that wouldn’t open. I was given a quote for the call out of 49 pounds but not told about the cost of the job. When the person arrived, I was told about the parts needed which turned out to be exorbitant. I felt unable to do anything about it as the lock had already been taken off the door. When the person returned, having gone away to purchase these parts, I was then offered a choice of an additional lock which was needed for the door or a cheaper, less effective alternative. I was not told about this beforehand and I also found out that a 20 per cent charge was also added to the bill because it was the weekend. Again, this was not told to me in advance. The final bill came to over 838 pounds for call out fee, labour and parts. My door and door frame was also damaged by the locksmith when carrying out the work. The mess left behind was also not cleared up. I phoned the company to complain and the person at the end of the phone was rude and evasive. The company’s website mentioned on the invoice does not exist. I have been left feeling sickened by the experience and have contacted the Trading Standards Authority. I am also contacting Citizens Advice and my MP. I advise everyone who has had a bad experience to do the same.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

This Company give the impression that…

This Company give the impression that they are local with 47 years experience.
They are NOT.
They are countrywide with mobile staff.
I was told half hour which turned out to be over an hour.
He drilled the lock and used a hammer to open the door. Fitted a very basic lock and charged well over £300.
They appear at the top of the search list.
I should have been alert when the initial answer is an American recorded message.
Always make sure you are speaking to a local person.

10 August 2024
Unprompted review
Rated 1 out of 5 stars

Taking advantage of people in need.

Absolutely scam honestly! Taking advantage of people in need as they’re the first ones that come up on google so people in a panic call them and they won’t give a quote over the phone. I got charged £500 for a new lock alone (without any installation fees) for a lock that costs £200-300. Purely just taking advantage of people. Truly exploitive behaviour

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Exploiting the elderly

Refused to give any clarity of what costs might be over the phone, then charged £60 for call out. My elderly mother refused to pay the over £400 that the man she had to paid to come quoted her to fit a simple lock on an internal wooden door. He left annoyed and without putting back the door handle that he had unscrewed. These people are there to exploit you. Do not use prestigelocksmiths24.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Scammers ripped off my elderly…

Scammers ripped off my elderly neighbours telling them it would be in the region of £300ish to replace a euro barrel in a upvc conservatory door, after locking themselves out prestige finally charged them £982.20p, they were there all of 10-15 min asked for a receipt and was told to F… off unbelievable

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Locksmiths who take advantage of an Emergency Situation…

Locksmiths who take advantage of a situation, not giving you a true idea of their costs essentially leave you feeling robbed as well as locked out as we did. They charged a call out on top of the removal fee so from £120 the bill jumped to over £325.
Everything they offered to fit was x5 the retail price.
There is a great Rip of Britain review on Locksmiths, to late for me this time but hope it helps you stay away from using an email address Unfortunately, contact @ prestigelocksmiths24h. there are other Prestigelocksmiths so the company title is a bit generic.
Don't use one appearing at the top of the search engine as we did-they have paid a premium to rip you off! Check a trade may be a safer bet, its just that i did not see their replies in time.

27 December 2023
Unprompted review

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