Prestige Flowers Reviews 

Nothing like what’s pictured on the website. Done waste your time. You’re better off spending a little more at interflora, appleyard or even M&S

After more than 7 days the bouquet I ordered for my step daughter to welcome her home after a hospital stay had still not been delivered. It showed as being delayed en route and had been sat somewhere unknown in extreme heat. The customer service phone line was never answered so I had great difficulty in making any complaint known about this diabolical service.
The robotic message system does not give any chance of answering a query: it just goes in to an unintelligible loop. Truly pathetic.
All in all a totally dismal service. Wish I could give 0 stars as this company is just a joke. Very dissatisfied and disappointed - and I have no idea what the quality of the flowers is … as they never arrived.

Would give zero stars if allowed for the customer service alone! Ordered flowers which were never received and refused a refund. Offered a new bouquet almost two weeks later which is ridiculous. Paid for a service they were quick enough to take money for and the goods were not received!!!

Flowers and company are excellent. Website is a nightmare for me though. I have trouble everytime just trying to pay as it won’t accept my password, even after going through the rigmarole of changing it for a new password. I often just give up.

I had ordered a birthday bouquet with vase and a few other additional add ons totalling around £80 to be delivered on the 3rd August , I made this order on 23rd July, it was essential to arrive on the 3rd as the person recieving wouldn't be available at home the following day or for several weeks, as well the birthday itself was on the 3rd! , this has been delivered a day late and is now a complete waste of time and money on my part and an emotional toll on the intended recipient who believed no one remembered her birthday , I would of sourced locally if I thought this ordered couldn't be honoured, for a company that guarantee next day delivery to fail with over a weeks lead time to get it sent in a timely manner is embarrassing , this was ordered to the Highlands on the 23rd , it wasn't received by the courier untill Saturday the 1st of August, I will not use this service again

They had an issue finding the delivery address- (this always happens with my address for some reason) however confirmed with me before sending it, the replies were very fast and they got the flowers delivered as soon as possible after this query

I ordered a large bouquet of flowers for my mum's birthday, along with a teddy and some chocolates. Unfortunately, when the flowers arrived, several blooms had no petals and the bouquet was nowhere near the large arrangement I had paid for.
I contacted customer services and was offered a £15 partial refund, as they said they do not provide full refunds for perishable items. They also offered to send a replacement bouquet. As I had little other choice, I accepted, even though it arrived after my mum's birthday, completely missing the occasion it was intended for.
When the replacement arrived, I was disappointed to find that it was again much smaller than the large bouquet I had ordered.
Overall, I spent around £70 and received poor-quality flowers, followed by a replacement that arrived too late and still did not match what I had paid for. The customer service resolution was disappointing, and I certainly won't be using this company again.

Received flowers as a gift from here yesterday and half of the heads are off and in the box nothing like what was ordered and they refused the person who got me them a refund the flowers are half dead before out a box I’m taking this to social media’s to business is a shambles

Ordered flowers specifically for delivery on a birthday, 48 hour notice. Website states next day delivery , flowers delivered a day after the required date for my partners birthday.

This company are the biggest con artists going .
I ordered a medium bunch of flowers for my mum after having an operation when they arrived they were shocking quality I'd paid extra £5 to up the size to medium they were the smallest bunch i have ever seen very sparce and could clearly see dead bits had been snipped off before sending i was to embarrassed to give them to my mum so bought a bunch from Tescos which were quater of the price and compared to prestigious flowers were amazing quality.
I contacted them by email only to get fobbed off by please send us photos then in second email please send photos in a couple days when settled which I obliged to my annoyance the 3rd email please do as instructed on care leaflet that the florist manager says there okay what a load of rubbish £45 down the drain very annoyed

Next day delivery - wonderful bouquet of Sunflowers in a lovely vase, will definitely use Prestige again

Great service. Quick delivery and all at a very reasonable price. I've used them fairly regularly and have not been let down.

I ordered from Germany to be delivered in UK. The Flowers were beautiful and the Bouquet resembled the advertised picture. The delivery took place on the specified date.

Just received my flowers ordered rose and Lilly absolutely beautiful will be ordering again thank you

I ordered a bouquet for our niece for the loss of her father my brother in law. I ordered the large bouquet and it looks like the small bouquet, a lot less flowers. I contacted them and showed them a pictures to which they gave the speel of having more buds. My niece even counted the flowers and buds, it was definitely lacking in flowers. then they said to contact in 3 days after they have been taken out of the packaging. This is not good enough, I didn't want to upset my niece anymore than she already is and they asked for more pictures after 3 days of care. To them what we got is what we ordered in quality, the quality is good but the quantity is very lacking, will not use them again, rip off. Also I ordered 24hr delivery so she should've got them Saturday but only got them today which is Monday, something about not being able to access the home which really isn't their fault as it was Royal mail.

Unfortunately, I did not initially have a good experience with this Company as the flowers I ordered especially for my daughter’s graduation in a City I’m not familiar with, hence ordering in advance, arrived looking different to the image on their website. The flowers not only looked different but the size was smaller than expected considering I’d upgraded to the largest bouquet size available.
I emailed them with images and they offered me a replacement which would have been okay had the event not been on the same day.
After leaving a review, I was contacted and a quick resolution was arrived at to my satisfaction.

I ordered flowers for my wedding anniversary and paid extra for delivery on the specific date so I could surprise my wife. Prestige Flowers confirmed the delivery date but the flowers didn’t arrive on the day and completely missed the occasion they were bought for.

The whole point of ordering anniversary flowers is for them to arrive on your anniversary. Once that date had passed, the surprise and sentiment were gone.

Customer service apologised but hid behind the fact they use a third-party courier and offered me £5.99 store credit, despite me making it clear I wouldn’t be using them again. I wasn’t interested in store credit—I simply wanted the service I’d paid for.

Very disappointing experience. I won’t be using Prestige Flowers again and, unfortunately, I won’t be recommending them to others.

Honestly wish I’d have read the reviews ,
Flowers arrived on time so all was looking well until the box was opened , wow and that’s not a good wow , I could have bought the same flowers from my local garage for a tenner , I paid £45 for a medium arrangement and they sadly passed away 24 hours later leaving my partner with a table full of petals and a vase full of stems , what a waste of money

Your flowers are usually great but your IT system isn't! 3D secure system not even reaching Visa or bank. This isn't the first time this has happened to me and it wastes a lot of time phoning Prestige Flowers and phoning bank to find it hasn't been requested/stopped for any reason - there should be a bank check with option to receive a security code. Nothing but 'something went wrong' message and then told by yourselves that it must be my card - it wasn't!

We had a slight issue with delivery but your customer service team member Ellie.m swiftly delt with my it, will definitely use again.