PrestaShop Reviews 

I was just about to use prestashop, after reading all this reviews.... NO thanks, in this way you gonna loose a bunch of people. Good luck

Very good CMS with all the tools to scale an ebusiness properly.

Flexibility at its best, open, powerful, there is no question this was the best decision made for my e-commerce site, especially when I talk to my peers, who are stuck with huge monthly bills, and limited customisation. Some things can be better and improve, but so far so good.

Very good product. They have now to make possible to test add-ons and additional modules before buying.
To be clear : there is no "Try before buying".

Thanks a lot
Very useful platform to sell

A good e-commerce solution for keeping your costs manageable. It does take the average person a while to master, I'm still learning as I go along and there are useful resources to assist with that. Still not fully encouraging of a UK market however, you have to be careful to not accidentally delete the US EN language pack as the back office depends on it. Other than that I'm grateful.

A little bit affraid to start this new project alone, the care of the software has been fast and intuitive. My site is not finish and I complete the data step by step thanks to the help, the forum and youtube.

I have issues with Prestashop add-ons;

- The module descriptions on the Prestashop addon market place are horrible.
- If you ask the developers you often get a vague/late respond
- You purchase a module, and then it turns out it did not work as described if it works at all.
- You get none to very little help from developers.
- You will get ZERO help from Prestashop addon support.
- You will never get a refund.

I placed an order 2 weeks ago, asked for help, it came late and vague, as well he broke another module. The developer told me that his module was able to do something before shopping that was not able to do after shopping the module and he asked for extra money. I ask to customer service and they told me to open a message and now they dont want to refund me. Today I have phoned them again and the guy was not able to give me any solution and hang me the phone!

This is very frustrating and I am very dissapointed.

I am looking to update to Prestashop 1.7 but not sure if it worth it.

I have experienced some server errors inside the CMS, the theme customization is not easy and the product pages are a real mess.

Software with all the possibilities I need. Easy to install. Easy to configure. Stable. The helpdesk is quick and to the point. Until now no min points.

Very easy to implement and maintain. We rely on PS since 2010 for 95% of our sales. Fully satisfied. Small bugs (or misusage) now and again but never long to resolve, ie within 24 hours. Fully satisfied of our choice.

Very good, a lot of functionality but not detailed enough nor explained enough for the ordinary person. Especially for the indispensable modules: GDPR, Cookies, transport, payment, etc.

We're not if you are asking for an opinion on Prestashop, or TrustPilot, or both. So you get both.

TrustPilot is an average, and not cheap, poll/feedback We're not sure if you are asking for an opinion on Prestashop or on the TrustPilot survey software. So you get both. TrustPilot is not as good as Survey Monkey or Qualtrics.
The Prestashop survey was obviously not conceived and compiled by an expert in information gathering. We have been using Prestashop for many years (sinc v1.4) and while we originally found it very good as an open source solution, we always found it to be far too francophone-centric; France/Canada are not the only language regions to use Prestashop, and a far greater effort could be made to accommodate the different ways E-commerce is carried out in other countries. If we were not so familiar, experienced, and advanced with Prestashop already, with the upgrade to v1.7 we would be certainly looking for an alternative manufacturer of E-commerce solutions, even if we would have to opt for a paid one.



We have been using Prestashop for many years. In the beginning, it was

Great option for a small to medium store, easy to grow with new features thanks to community developing modules, easy to install and configure even if you are not a developer

one of the worst with no doubt.... I spent three days just to change my password in their system, but I didn't manage because their system does not accept the same log in the password as my current password!!!!!!!! Then I tried to contact them, they just have one number to be used in all countries, that will add high cost to others. After several and several trying, I finally managed to have chat with their live chat but Prestashop CHAT service is 100% USELESS because you must wait a long time for each answer. The answer is very short without any help. They just divert all problems to your host or themes provider. In the end, they give you 5sec. to type and disconnect. I'm going to cancel my contract because it's just pain with such a useless company to deal with.
Don't waste your time and money on Prestashop. They are one of the worst in the world.

I sent this to prestashop earlier, and I advice others to avoid this company. They are not serious!!

I just want you to know that I consider using your plattform for my Wholesale companys B2B Webshop, but after that I have called you FOUR times today, twice I have spoken to representives of Prestashop, both have insured me that they will send me an email with anwers and last time so I could send my questions over email. BUT as both failed to send me an so easy thing as a email and your phone (selecetion nr 1) doesn´t work I have decided that I don´t dare using your platform as your customer service is a lot to wish for. I will also put this on trustpilot so not other business make the same misstake as me and believe that you are serious company.

One of the best ecommerce cms I know, great community support and a lot of agencies specialized in custom modules. This CMS let you fly with your creativity. Great ecommerce platform and secure investment.

The easiest and free platform for E-commerce as well as for normal web.

Number of themes and modules are available for the users as well as supports.

I have worked with Prestashop since 2012 and I like the platform in itself.

The problem comes when a client wants specific features, you turn to the PrestaShop market place:

- The module descriptions on the Prestashop addon market place are horrible.
- If you ask the developers you often get a vague respond
- You purchase a module, and then it turns out it did not work as described if it works at all.
- You get none to very little help from developers.
- You will get ZERO help from Prestashop addon support.
- You will never get a refund.

I have purchased around 25+ modules and 6 modules in the price range of 29-129 EURO did not work or did not work as described, just money down the drain(Prestashops pocket).

UPDATE 02-07-2020: They started to charge money for UPDATES. So when you purchase a MODULE you only have 3-month updates. If you need update hereafter you need to PURCHASE the module once again.

This was the last straw!
Bye Bye Prestahop I want miss you at all!