Being forced to do this review is a bit off putting
Company replied
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Beware ! This is yet another review to include the word SCAM for this company!
If I could give minus ten stars I would
This company took a topup charge in the middle of a transaction with a reputable provider, and then tried to take a sum ten times the topup charge from our card a couple of days later. Our bank security department spotted this and stopped the payment so you can take it that this company is well known for dodgy practices. We are still unable to use the original topup and they wont refund . Stay away.
19 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi SMA Board, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
This company are scammers
Bought a top up on the 6th of July, for £4.90, and then a week later on the 13th July, they tock a further £49 for no reason, I did not aggree to a subscription, the only thing I agreed to was a £4.90 top up, this company is scammers
13 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sajid, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Prepaid Mobile Recharge."you are scam…
Prepaid Mobile Recharge."you are scam merchants". Days ago I topped up and yet wait for credit to come through whilst u have been paid by MasterCard.
My advice to the public keep away from Prepaid Mobile Recharge, cancel card immediately whilst informing Bank/Card provider.
JFeeney.
18 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi John Feeney, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Lyca Mobile top-up with PIN Code 712******7051 for your number ending in 3512 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Being forced to do this review is a bit off putting
20 July 2026
Reply from Prepaid Mobile Recharge
Hi Mick Taylor, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
Easy to use easy
20 July 2026
Reply from Prepaid Mobile Recharge
Hi Billy Truepenny, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Same as others on this site
Same as others on this site - I must have bought a £10 top up but was then added to a monthly payment fee! I feel very silly to have been taken in by this :(
20 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Hannah B, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Easy and quick to top up.
20 July 2026
Reply from Prepaid Mobile Recharge
Hi Carolyn Vaughan, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Mir Tufail, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Prepaid Mobile Recharge
Prepaid Mobile Recharge is a scam company. Three days ago, I made a €15 top-up, which was charged, but the credit never arrived on my phone. Today, July 19, 2026, €49 was charged without my consent. It seems this website is dedicated to scamming people, using the same method on everyone who uses their services. There are hundreds of comments saying they've been scammed just like me.
19 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Bianca Ibarra, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your Deutsche Telekom top-up for your number ending in 7028 was delivered. A confirmation email regarding this was also delivered.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Mark, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
I would give no stars if I could
I would give no stars if I could. This is absolute fraud. I did a one off £20 top up, and they have now requested another £49 from my debit card. DO NOT USE THIS COMPANY at all, this is FRAUD.
19 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Bilal Malik (Bill), we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Emerson Luis Peloi, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good good all good
18 July 2026
Reply from Prepaid Mobile Recharge
Hi M Mandiang, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
I think I have been scammed
I think I have been scammed. Paid for top-up no top up. Also in small print subscription charge. Where has my money gone?
Now they want personal information to " better understand what has happened"
This is a tactic to remove my review!
17 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi KCD, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi YAO B, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Prepaid mobile recharge - Is this company linked to Giff Gaff?
Is this company linked to Giff Gaff?? I bought £9.80 giff gaff credit and get the message that I don’t have any credit, as I try to make a call. Why? I’d just added £9.80 to my giff gaff account. I have tried SIM card in two different phones cos I thought problem was with the phone but still the same outcomes. The money, £9.80 has come out of my account and been paid to a company called ""Prepaidmobilerecharge"" on the 14th July 2026. Next thing I know, two days later on the 16th July 2026, £49 has left my account to the same company - "Prepaidmobilerecharge" which I did not authorise. This must be a scam/fraud! I have reported issue to my bank as a scam/fraud. Stay away from giff gaff and this company - “Prepaidmobilerecharge.” Surely giff gaff must be aware of what’s going on!
14 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Sir/Madam, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Alan Barney, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Subscription scam!
Subscription scam! Would give zero stars if I could. Like other reviews I believed I was dealing with giffgaff o top up my childs phone with £10 and only realised when the transaction went through that it was a third party. A few days later I had a £49 charge on my bank account! I was not aware of signing up for anything and still dont even know what this company does! I am now claiming through a fraud dispute with my bank as the company only offered a 20% refund. Avoid this company at all costs!
15 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jen, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Genny Contin, thank you for sharing your feedback. We sincerely apologise that your experience with Prepaid Mobile Recharge did not meet your expectations. We understand your frustration and are truly sorry for the inconvenience you experienced.
Regards,
Jarvis
used this website because I simply…
used this website because I simply wanted to top up my EE mobile phone. At no point did I intentionally sign up for a £49 subscription. I believed I was making a one-time payment for a phone recharge.
As soon as I noticed the unexpected charge, I contacted customer support and cancelled the subscription immediately. I requested a full refund because I never intended to purchase a recurring membership and did not use any of its benefits.
Unfortunately, the company refused to issue a full refund and only offered me 20% of the subscription fee, despite my explanation.
In my opinion, the subscription terms were not presented clearly enough, and the overall experience was misleading. I would not have proceeded if I had understood that I was signing up for a recurring £49 membership.
I hope the company reconsiders its practices so that other customers do not experience the same issue.
14 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mylene Belem, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
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