Being forced to do this review is a bit off putting
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Prepaid Mobile Recharge
Hi Julie Quantrell, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Hidden £49 recurring subscription trap on £5 top-up — Demand a full refund!
Beware when making a basic top-up on this site. I attempted a single £5.00 mobile top-up, only to find an unexpected £49.00 subscription charge taken from my card days later under the descriptor "prepaidmobilerecharge".
The recurring fee was hidden behind unclear checkout terms. When I complained, their compliance support initially rejected the complaint then after a significant number of chasers, offered partial "goodwill" refunds (first 20%, then 50%) to try to settle the dispute. Do not accept partial refunds.
Once I formally issued a deadlock notice and escalated the matter to the Financial Ombudsman Service (FOS) against my bank for refusing a chargeback, the merchant issued a 100% full refund.
If you were caught in this trap:
Reject all partial refund offers from support.
Demand a 100% refund in writing.
If they refuse, file a chargeback under Merchant Misrepresentation via your card issuer or escalate directly to the Financial Ombudsman
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Tunde A, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
I bought a one-off top up from them for…
I bought a one-off top up from them for my business POS as the wifi was down.
Somewhere, buried in the small print, was an agreement to pay them a monthly subscription fee of £29.
I only became aware of this when my bank flagged it up as suspicious activity and blocked my card.
Ok, strictly speaking, it's not illegal and I should have read the conditions properly.
However, it's underhand practice and a morally bankrupt way to run a business.
27 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mike Restall, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Midhun Mohanan, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Kevin Ruby, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good easy to use
27 July 2026
Reply from Prepaid Mobile Recharge
Hi Carron Lycett, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
deducted £49 without my consent on a…
Do not touch this with a ten-foot barge pole. Read this before you enter your card details.
I went to make a £10 mobile top-up. £49 was taken from my account. What I had actually been signed up to — without ever knowingly agreeing to it — was a 'Premium Membership' at £49 PER MONTH, on a 3-day free trial that rolls straight into a full charge. It is not a one-off. It recurs every single month until you find the cancellation page.
By their own admission on their website, they are not a telecom provider and are not affiliated with any mobile operator. You are not buying a top-up. You are buying a monthly 'membership' from a company registered in Nicosia, Cyprus, that promises to reimburse mobile expenses if you send in receipts.
What makes this so effective is the design of the checkout. A person looking for a £10 top-up is not looking for a £588-a-year subscription, and the pricing is not put in front of them in a way anyone could miss. Under the Digital Markets, Competition and Consumers Act 2024 — in force since April 2025 — 'drip pricing' is prohibited: showing a headline figure and then adding unavoidable charges as the customer moves through the transaction. Misleading omissions about the total price are prohibited too. Under regulation 40 of the Consumer Contracts Regulations 2013, extra payments on top of the agreed price require the customer's express consent obtained beforehand, and consent inferred from a default option or pre-ticked box does not count — the trader has to reimburse it.
If this has already happened to you, act today:
• Cancel in writing by email and keep the proof. Do not rely on a confirmation screen.
• Tell your bank you are cancelling the CONTINUOUS PAYMENT AUTHORITY. They must stop future payments and cannot make you deal with the merchant first.
• Ask your bank about a refund under regulation 79 of the Payment Services Regulations 2017 — where the amount taken exceeded what you could reasonably have expected. Eight-week deadline.
• Raise a chargeback.
• Report it to Trading Standards via Citizens Advice on 0808 223 1133, and to the CMA.
Check your statements. If they got £49 once, they will try again next month.
(I'm not a lawyer — this is my own experience and my own reading of the rules.)
23 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Abdullah Jan, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Easy to topup
27 July 2026
Reply from Prepaid Mobile Recharge
Hi Sarah Eze, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Hayley Boswell, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Ms W. Fricker, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Scammers
Scammers , will charge you £49 without any permission. I reported them to my bank .
17 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mateusz Sawicki, thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with our subscription service when you purchased a Giff Gaff top-up with PIN Code 9801 **** **** 4009 for your number ending in 1864. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
I topped up using your service but my…
I topped up using your service but my EIR account is still showing as zero balance
25 July 2026
Reply from Prepaid Mobile Recharge
Hi Fergal Keane, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Eir top-up with PIN Code 371*****0503 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Complete SCAM
Complete SCAM. They do not abide by Consumer Contract laws and sign you up without any ticked consent for a £49 a month subscription. Avoid like the plague.
They are breaching both PCI regulations and GDPR laws.
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi NG, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Attempting to take unauthorised payment
Topped up a mobile on one occasion for £5. Since this date the company keep attempting to take payments off my bank card used. I have reported to my bank as fraud. Be careful if using. They have zero authority to use my details.
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Laura, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Would give a zero if I could
Would give a zero if I could. I also thought I purchased a €10 top up. I deliberately chose the no subscription option and they charged me an additional €49 for a service I didn’t sign up to. They state by agreeing to their terms and conditions that you are opting into their service, however nowhere does it say in their terms and condition that you have to pay for a subscription, in fact it says you are choosing the non-subscription option. Absolutely shady company and honestly businesses like these should not be allowed operate online. I’ll be contacting my bank for a chargeback.
22 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Joanne Dardis, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Perfect no probs
25 July 2026
Reply from Prepaid Mobile Recharge
Hi Paul Cogin, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Definitely a fraudulent company
Definitely a fraudulent company. I used the service once for £20 top up. Thinking it was a legit company, Only to see that further down line that they had taken £49 from my bank which I never authorised.
I would recommend you stay clear of this and try and find an official mobile carrier to go through to get your top up. I feel cheated and robbed.
I’ve contacted my bank and reported for fraud
And I’ve just opened up a trust pilot account just so I can leave a review and warn people
25 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi John Carpenter, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Bought a one off pay as you go top up…
Bought a one off pay as you go top up voucher for £30 and they have tried to setup a weekly recurring payment of £49. Thankfully my bank flagged it as fraud and declined the transaction. Won’t purchase via this website again.
24 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Chelsie, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
tried to take money out!!
i got my £10 giffgaff voucher but they tried to take £49 out of my bank. thankfully i dont have sufficient funds for that to go through but i still never agreed to any subscription
24 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Isabella Butler, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi B Monica Goligher, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your O2 top-up with PIN Code 9170 **** **** 9603 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
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