Premier Solicitors Reviews 

722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and quick to answer questions throughout the entire process. People also appreciate the smooth user experience, noting that paperwork and complex procedures are handled efficiently from start to finish. Reviewers often mention the clear guidance provided during important milestones like buying a home. Some reviewers were not happy with the overall service, reporting severe communication breakdowns and frustrating long delays. Consumers also mentioned ongoing difficulties in reaching handlers for timely responses and encountering errors in documents that caused unnecessary stress.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and clear... See more

Service

Reviewers highlight positive aspects of service, noting that the overall process is efficient and... See more

Customer service

Customers had positive experiences with customer service, noting that team members were consistently... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt replies and thorough... See more

User experience

Consumers find user experience to be positive, describing the overall process as smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last year I was £530.00 cheated by Phil Pichard of Future Estate Planning Ltd, Worcester for my learning disabilities son Court of Protection. So contacted Premier Solicitor and believe me Mrs Rache... See more

Company replied

Rated 5 out of 5 stars

Gary Lee at Premier Solicitors provided outstanding advice and representation. His strategy was sharp, his communication was clear, and his work was thorough from start to finish. What stood out most... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with the support we received from Matt and Gayan at Premier Solicitors. They helped us complete a purchase of an auction property within 25 days of instruction and the whole proce... See more

Company replied

Rated 5 out of 5 stars

Myself and Fiancé were both happy and pleased with Premier Solicitors. We would like to send our gratitude to Millie Connolly, who has been efficient with the whole process of buying our first house.... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services

Information provided by various external sources

Proud to offer competitive fixed fees across our company / commercial and private client departments. Tel: 01234 358080 info@premiersolicitors.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

722 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(722)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I aske Premier to support on my sale…

I aske Premier to support on my sale and purchase of home and worked with Jayleigh. She was professional, supporting, patient with all my questions and knew her job! I was so happy with her service and would highly recommend Premier Solicitors and Jayleigh! She is is incredible!

16 March 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Priya,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Excellent Service

Gary Lee was recommended to assist me regarding a contract do to with employment.
Gary was really tremendous, understanding and explained things very clearly. He really helped me to understand what everything meant and gave me peace of mind; for which I am most grateful.

11 March 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Mary L,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Excellent service from start to finish! The team handled our property purchase professionally and efficiently, keeping us informed at every stage. Communication was clear, timely, and reassuring, which made the whole process far less stressful. Special thanks to Harpreet and Neelam for being so proactive, supportive, and easy to work with throughout.
I would highly recommend their services to anyone buying or selling a property. Thank you again for making everything run so smoothly! 🏡✨

13 March 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Suraj Shrestha,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Great service!

Jayleigh from premier solicitors dealt with our house purchase. We couldn’t recommend them enough! Jayleigh remained professional, reliable and always kept us updated through the whole process.
Any questions we had would be answered straight away and jayleigh always had our best interest. Overall great and positive service and we would definitely recommend!

9 March 2026
Unprompted review
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Reply from Premier Solicitors

Dear Rachel,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

My application for probate

My application for probate, following my wife's death, was dealt with efficiently and promptly by Premier Solicitors. Despite their advising me on 29th January that the grant could take 3-6 months, in fact I received the grant of probate on 28th February. Surprising and gratifying! I would certainly recommend this company.

2 March 2026
Unprompted review
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Reply from Premier Solicitors

Dear Alan Brebner,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Neelam and Harpreet are amazing

Neelam and Harpreet were amazing to work with! Prompt a replying to email, answering any questions we had and constantly keeping us updated on the process of our by first home.

16 February 2026
Unprompted review
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Reply from Premier Solicitors

Dear Beliza De Souza,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Ryan and Bhavisha ***** support

I am working with Ryan and Bhavisha for the last 2 years and every deal what we do they are working hard to get that over the line in the time frame required. They are prompt, chasing other parties and value for money.
would highly recommend them and Premier Solicitors
Thank you ones again and lets get more deals over the line together.
Octavian --N36 Properties ltd

27 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Octavian Negrea,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

A brilliant, capable, patient and kind team.

I had a really great experience with Premier Solicitors, namely Tricia Miller's team of Mitra, Sarpreet and Millie. They were incredibly informative, supportive and efficient in guiding us through our particular situation. I would highly recommend them to anyone.

27 February 2026
Unprompted review
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Reply from Premier Solicitors

Dear Tee,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Reliable and Professional Legal Support in property purchase.

Excellent service from Premier Solicitors throughout our property purchase. Special thanks to Harpreet and Neelam for the updates and acknowledgement at every stage and prompt responses and clarifications when requested.

26 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Biks Grg,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Thank you!

Thank you for making our purchase smooth and super easy!!

We will definately recommend your service to our friends and families 🙂🙂🙂

25 September 2025
Unprompted review
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Reply from Premier Solicitors

Dear Menuka Bishwakarma,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 2 out of 5 stars

Our experience with this firm was below our expectation.

Our experience with this firm was satisfactory at the outset but deteriorated as the transaction progressed.

Initially, the process was handled efficiently. The early stages of the purchase were explained clearly, which gave us confidence that the matter was being managed appropriately.

However, communication became increasingly challenging later in the process. When contacting the office, administrative staff were often unable to provide updates, and as our solicitor worked remotely, it proved difficult to obtain timely responses. While we did not expect immediate replies, we did expect communication within a reasonable timeframe. On several occasions, our emails were only partially addressed, which required repeated follow-ups and created uncertainty.

We also experienced difficulties with the survey arranged through the firm. The report contained inaccurate information, which resulted in delays and required us to intervene directly with council to have the matter reviewed. This added unnecessary pressure during an already complex transaction.

In addition, we were advised that we would receive cashback from our lender and were asked to provide supporting documentation, which we supplied promptly. However, we have not yet received this payment.

As first-time buyers, we would have benefited from clearer and more detailed guidance throughout each stage. Certain aspects appeared to be treated as routine from the firm’s perspective, but they were not self-evident to us. More structured explanations of the process would have reduced confusion and helped us feel more informed.

In summary, although the initial handling of the matter was positive, ongoing communication issues, delays, and the handling of the survey meant that the overall service fell below our expectations. The process became more stressful than necessary, and on this basis we would be reluctant to recommend the firm.

We hope this feedback assists the firm in improving communication standards, clarity of guidance, and oversight of third-party services.

11 November 2025
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Kamila,

I'm sorry to hear that your experience with Premier Solicitors has not been a positive one. I would appreciate the opportunity to look into this further and work toward a resolution.

I have sent a request for further information so we may investigate the matter further. Could you please contact us at complaints@premiersolicitors.co.uk or provide further details so we can understand the situation better and work towards a solution?

Best regards,

Premier Solicitors

Rated 5 out of 5 stars

We are so grateful for Jayleigh who has…

We are so grateful for Jayleigh who has been a massive help during our buying process! As first time buyers she really put us at ease, answered all of our questions in a timely manner and very efficiently, the whole process from start to finish has been great and we couldn't be any more thankful!

20 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Emily,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

We wish to commend Louise Docherty who is informed, enthusiastic, and a pleasure to deal with.

We wish to commend Louise Docherty who helped us to write our first Will whilst she was still to complete her legal qualification. Within the following year -by which time Louise had qualified- we decided to get advice on having a Living Trust. We’d been so impressed by her professionalism, and her upbeat temperament that we specified that we wanted Louise to handle the matter. We were not disappointed in our decision.

We quickly came to trust Louise. She is knowledgeable but told us when she had given us a tentative response and needed to check the matter out. When we need future legal guidance. Premier Solicitors will be our preferred source and our preference will be to have Louise Docherty as the appointed solicitor.

12 January 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Ian Crawford,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Premier Solicitors during our property purchase. The team was highly dedicated and supportive throughout the entire process. Harpeet and Nelaam were always quick to respond to our queries, keeping everything clear and stress-free. The transaction went smoothly from start to finish, and we would highly recommend Premier Solicitors to anyone looking for reliable and professional legal services.

16 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Sky Limbu,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

The best solicitors.

19 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Alan Gurung,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Very Polite and helpful very quick…

Very Polite and helpful very quick response

19 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Mr M Limbu,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

I strongly recommend

I can’t recommend this firm of solicitors highly enough. They were professional, supportive, and efficient throughout the entire process. Communication was clear, and they made everything feel straightforward and stress-free.
Excellent service from start to finish — truly grateful for their help. Thank you!

13 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Oana Marina Mitre,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

We had the pleasure of working with…

We had the pleasure of working with Gary and Zaria in employment law, when my partner had issues with termination. We found them both to be outstanding individuals, both highly competent and personable. They helped us not only through their work, but also gave advice so we could take on meetings and tasks confidently. Overall outstanding service, I would really recommend to anyone.

16 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Jessica Victor,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company May, Simran and Kellie all made the transaction smooth and was always kept up to date with progress.
Keep up the great work.

9 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Mr Carl,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

Rated 5 out of 5 stars

Huge thanks for the 5 star service

Large shout out and my grateful thanks to Premier who have helped me all the way with a somewhat protracted and lengthy task in regard to award of Grant of probate and subsequent executor sale of an associated property.
In particular thanks to Gary and his team's guidance needed with submission following a change of executor and Priya and Faith who were instrumental in securing a successful property sale and managed to help keep me sane throughout the whole process.

17 February 2026
Unprompted review
Premier Solicitors logo

Reply from Premier Solicitors

Dear Jan Malcolm,

Thank you for taking the time to share your positive experience with Premier Solicitors. We are delighted to hear that you were satisfied with our service. Our team is committed to providing professional and efficient support, and it’s always rewarding to receive such great feedback.

If you ever need assistance in the future, please don’t hesitate to reach out.

Best regards,
Alicia
Premier Solicitors

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