Premier Cars Reviews 23

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

My wife booked a car 4 hours in advance of her doctors appointment (she has a serious medical condition). Her bank card was immediately charged the £27 fare. The taxi never showed up and when she ca... See more

Rated 5 out of 5 stars

I have used Premier Cars, New Malden for several journeys recently for transporting bulky items half a mile, to return trips to both airports. I can honestly say that they have gone above and beyond... See more

Rated 1 out of 5 stars

Crossing market st last nite almost ran over by one of your taxis 'driver shouted out of window at us then gave us a rodded finger. Disgusting behaviour. Reg plate NX16 FHA . 8.00. O clock at nite. Co... See more

Rated 3 out of 5 stars

We have used several times and had mixed experiences. Sometimes the drivers are very friendly and careful. Other times the drivers have had less care and use excessive speeds. We have always found the... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service

Information provided by various external sources

Fast & reliable local taxi from £5 in Kingston, Surbiton, Richmond, New Malden, Esher, Thames Ditton, Chessington, Teddington, Hampton, Twickenham, Raynes Park


Contact info

2.6

Poor

TrustScore 2.5 out of 5

23 reviews

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Rated 1 out of 5 stars

Awful Company. DO NOT use. premierminicabs.com

premierminicabs.com
Awful Company. DO NOT use.
The booking was made in advance and the price confirmed BUT when they came to pick us up from the airport they decided to CHARGE US £10 MORE because they sent a big car instead the one we had booked. We drove to the airport a week before and during that time no one contacted us to inform us of the changes. Also the second reason is due the BAD TAXI DRIVER (got beeped 3 times by cars due erratic driving changing lanes on the last second). Unfortunately, after a few years using this company, after this horrible experience, I won't recommend this place again. Beside the driving, the overcharging and the bad experience, what upset me more was the driver waited until my boyfriend wasn't on sight to behave like a "big man" to harass me! (basically saying that if i was stupid and never travel before because i didn't know how taxi works). DO NOT USE THIS COMPANY! that driver is a nightmare!

5 November 2018
Unprompted review
Show reviews in all languages. (23 reviews)

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