Preloved Reviews 

I have used preloved a few times over the years and never had an issue until now. I have tried to add an advert now since the beginning of March with it being stuck on awaiting a review, I have deleted the advert multiple times and re submitted hoping for a different result but never get one. Even though I have not needed to pay in the passed for a good experience I paid for a subscription to see if that effected the result and the advert said it went live but we are not able to see the advert when we search for it. I have messaged for support multiple times and had no replies to any of them.
They have taken my money but not provided the service I paid for as I still do not have an advert showing when it is searched for.

My listing stating awaiting for approval for a more than a week. What a waste of time. Never will use the site again

I have now been waiting almost 3 weeks for my adverts to be approved. Many attempts to message the site and no reply. Rally really bad communication. Such a shame as I use this site a lot.

(Second review)
My advert has been stuck under review for weeks, is there a way to resolve this?
I have contacted preloved on the website multiple times but no reply
Thank you

Have placed a advert sent two messages regarding it awaiting editorial review days later no reply to messages all i wanted was the advert approved.

New to this site, paid for membership,.
I keep trying to get an email to verify my email but nothing.
I’ve tried contacting them but nothing!
This site is a con!! Steer clear!!

Extremely frustrating!
Created an ad for a snake nearly 2 months ago! After a couple of weeks it got rejected for pictures not being recent... THEY WERE! So edited the ad to add more RECENT pictures... and still in pending (reached out and got nothing back) so deleted the ad today and instantly got the same rejection (even with picture I had taken today!) Reached out AGAIN but won't hold my breath for a response

I just log in with my email which I'm not aloud to put on this!
Name: Ben.
Location: Harrogate.

I didn’t even want to give this site 1 star but unfortunately you cannot put none which is what it deserves! I added my daughters prom dress to this site last year, I searched for a while for a good site to put it on and come across prom preloved uk. Everything looked great over 9 thousand users and legit photos of dresses wanting to be sold. I received an email saying someone wanted to purchase my dress and had put a deposit down, I clicked the link on the email and it sent me to a page asking for my card details & saying I needed atleast £300 on my card to verify. Straight away that’s a red flag I am the seller not the buyer. Then the amount changed to £250, I sent them a message to have a full understanding of this and got no reply. There’s no proper way of contacting whoever’s behind the shit show of a site, Therefore I asked for the pictures of the dress to be removed off the site and was told if that was to happen my account would be locked and I would be given a penalty of £150?! I was given no information on who wanted to purchase the dress, how much deposit they put down, absolutely nothing! For me that’s too many red flags. I am now going to have to cancel my card in case they kept my details and try to take money from it. Also seen a lot of reviews saying it’s a scam. You try do a nice thing and people have nothing better to do than try scam people. Absolutely appalling!!!

Very bad service! Paid for membership and still waiting for my adverts to be approved.
Contacted a couple of times and still no answer.Waste of money!My account name is Antonio91

What is wrong with Preloved??? All the messages both to and from my account are garbled! So I sent them a message about it. Did I get a response? No. So I tried to find another way to contact them. Is there a way? Not as far as I can tell. All I want is to find out why this is happening, but there seems to be no way! If they cannot be bothered to answer enquiries, they might at least make the site work properly!

Holly was very helpful when I was seeking help when trying to find my advert after it had become live.

Very helpful staff (Holly) and great site

Verification email repeatedly not sent despite multiple attempts.
I contacted customer services and they (Holly)said they will confirm my email address.this took over a week to do.

It still doesn't work. I give up now, I'll look elsewhere.

I have spent almost 2 days, waiting for my ad to go live. I am told that it is down to an editorial review. One thing to point out. When writing the ad, I was informed that it wouldn't go live as I didn't say how buyers could contact me. In the terms of this site, they ask you NOT to put any contact details in your ad. I noticed many reviews on trust pilot talk about preloved telling members that they couldn't find their account. Now wait a minute! We get an email telling us that the money we have paid for membership has been received & that we can start responding to ads straight away. Now either we are hallucinating or someone has their facts wrong. Which is it? I am waiting to get started & would appreciate someone reacting to my situation.

Newsflash!
The item I am trying to sell has a model number but in addition to that, it has a code that relates to that model. There are 2 sizes of this item and I wanted people to know which one I was selling. The website who's name is a river, sells this item and I used the model number they stated. If you didn't know better, you could say that it looked like a telephone number. If you remember, I said something about not stating contact details in your ad.

Well, I created a new ad but this time, I didn't use the model number I'd previously used. I used the code instead. This doesn't look like a telephone number. Guess what?  "Thank you! Success. Your advert will appear online, within the next 10 minutes"

So let me be the 1st one to say I might have jumped to the wrong conclusion, by going straight into ANGRY mode. It may be something to do with how the site recognises model numbers. Whatever the cause, I want to retract my criticism of Preloved and hope that will be a faithful customer of the site. Every day is a school day.

I tried Preloved some years ago and didn't have much success, but as my account is still active, I thought I'd give it another try with a view to membership if it works well.

I submitted 7 ads on 16/12/25. However, only 3 got listed quickly; the remainder showed as 'Awaiting Review' and remained like this for more than three weeks.

I submitted a query via their 'Contact Preloved' webform, but didn't get a response or even an automated acknowledgement.

I tried again the first week of January '26, but the same thing happened. …and again, I got no response when reaching out for help.

What's the point of having a 'Contact Preloved' page and inviting users to "...please contact us" if you're just going to ignore messages?

...and, before you post a template response saying you don't know who I am and can't find any messages, my account name is Vangleton, so take a look and contact me directly first.

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**UPDATE 18/01/26**

As you can see, despite the note in my review quoting my account name, 'Natalia' has posted the expected canned response claiming "...we can't find your account".

Worse than that, she's asking for an 'order number'! What is she talking about? No such parameter exists in the Preloved ad listing procedure or is mentioned anywhere on the site.

...and my ads are still stuck in 'Awaiting Review' a week later!

Accordingly, I've dropped my rating down to 1 star.

I have full membership and have submitted 2 adverts during the last month. They are STILL subject to editorial review, so repeatedly I have asked Preloved via their complaints "system" why the delay. I have no yet received an answer or even an acknowledgement.
Preloved sent me confirmation of full membership on Dec 17th., so why is it they say they are unable to locate my account?

Been trying to list adverts for over a week still not listed I've sent loads of messages but no reply from them I decided to list my birds on a different website

Massive frustration and Dangerous
I created an account on Preloved UK. Apparently my identity needs to be verified by Yoti. I had to submit my passport scan but that was not enough, I had to scan my face, only to be notified that my verification has failed. I am extremely upset that this system has collected so much personal data only to tell me they have failed the identity verification. And guess what, there is no contact point - their help page takes you round and round to nowhere. Avoid if you can.

AVOID AVOID AVOID! Almost 2 weeks and my ads are still showing as "pending" in spite of emails to the company. A bad review on here 4 days ago resulted in a request for more information which I have given, adverts still not placed. Appalling customer service.

I cannot see how this is a legitimate company. I have submitted 3 adverts, and have now stopped adding my items due to the pointlessness of this website and how they operate. 31 hours later and no response to messages, no adverts have been added to the website, they just take your money and dont allow you to list anything. I dont believe for one second there are any genuine sellers on this site that would put up with such things if they were serious about their business. I am dumbfounded that anyone uses this site. Absolutely bizarre.