Banner for Preen & Clean

Preen & Clean Reviews 

2,851
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who consistently arrive on time, communicate clearly, and complete the window cleaning job efficiently and carefully. Consumers also appreciate the incredibly easy online payment system and the spotless, sparkling results left on their glass surfaces. Some reviewers were not happy with the cleaning quality, noting that water marks, streaks, and residue were occasionally left behind after the service visit. A few other people also felt that unexpected scheduling changes, late notices, and missed appointments caused a lot of frustration for households.

What people talk about most

Service

Clients share positive opinions on service, noting that the booking process is easy and convenient. Reviewers... See more

Staff

Customers had positive experiences with staff, frequently highlighting that team members were extremely... See more

Quality

Customers consistently note positive experiences with quality, frequently praising sparkling clean windows... See more

Payment

Reviewers express great satisfaction with the payment experience, highlighting that online transactions,... See more

Product

Consumers find product to be positive, noting that their windows look fantastic and frames appear bright and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From first booking, to first clean was so quick and with great communication. Window cleaner knocked to check what needed doing was very polite very friendly and professional. Job done to very hi... See more

Company replied

Rated 5 out of 5 stars

This is the second time I am using Preen & Clean service as we recently moved to a new house. These guys are fantastic. They are on time, spot on, polite and trustworthy to treat your house as their o... See more

Company replied

Rated 5 out of 5 stars

Cory was quick and efficient, he just got on with the job with no interruption to my day. The windows and door looked amazing when he finished and the booking and payment was so easy with a fabulous w... See more

Company replied

Rated 5 out of 5 stars

First time user of this service. Windows and sils sparkling, kept informed of arrival time, very friendly operator, took his time and made a great job. Like the idea of rewards also the knowle... See more

Company replied


Company details

  1. Window Cleaning Service
  2. also in
  3. Cleaning Service
  4. Gutter Cleaning Service
  5. House Cleaning Service

About Preen & Clean

Written by the company

Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:

  • Barnsley
  • Blackburn
  • Bolton
  • Burnley
  • Bury
  • Bradford
  • Castleford
  • Dewsbury
  • Doncaster
  • Goole
  • Halifax
  • Harrogate
  • Huddersfield
  • Hull
  • Keighley
  • Leeds
  • Manchester
  • Oldham
  • Pontefract
  • Rochdale
  • Rotherham
  • Salford
  • Selby
  • Sheffield
  • Wakefield
  • Wetherby
  • York

Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!

Nobody cleans better

Written by the company

Professional
Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
Friendly
We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
Reliable
You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
Value
Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.

Our services

Get an instant quote within seconds


Contact info

New customers save 20% for 6 months

Save 20% of the price of your window cleans for the first 6 months

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,851)

575 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don’t want you at my house anymore

I don’t want you at my house anymore, to spray water on my windows I can do that myself with a whose pipe and I can do a better job, I thought you going to go up and wash them on ladder like you supposed to do and all do not spray water on them thank you

14 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi, we’re sorry to hear you were disappointed with our service. We use a water-fed pole system with hot, purified water, rather than simply spraying water onto the glass. Our window cleaning method is designed to be carried out from the ground without the use of ladders, and this information is provided to customers when they sign up.

Unfortunately, we’re unable to locate your account from the information provided in this review. If you could provide us with some further details, we’d be happy to look into this for you. Alternatively, please contact our Customer Service team on 0800 061 4216 or email info@preenandclean.com, and they can assist you further. Thanks, Preen & Clean

Rated 4 out of 5 stars

First clean

First clean and all good sills wiped door wiped down no smears happy

18 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi India, Thank you for your lovely review! We’re so glad you’re happy with your first clean and that everything is looking great. 😊

Just to clarify, we do clean the sills and doors as part of our service. We use hot, purified water with our water-fed pole system, which helps loosen and lift dirt and grime without leaving behind mineral deposits or residue. The purified water then dries naturally without leaving water spots, so there’s no need for a separate cloth wipe-down.

Thanks again for your feedback, we really appreciate it! Kind Regards, Preen & Clean

Rated 5 out of 5 stars

Very professional

From the moment I booked
Instant confirmation of my booking was given a time slot.
Unfortunately didnt get the chaps name who arrived promptly
He was professional. approachable, and
considerate of my property did a fab job on the windows.
booking my next appointment

14 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Kim, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Very clean 👌 ontime and polite knocking…

Very clean 👌 ontime and polite knocking on asking if he has access to back garden gate .
Would recommend anyone who cannot do their windows.
It's a five star for me PREEN & CLEAN.

17 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi Andrea, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

5 stars

Had my first clean and, although I was skeptical they'd dry clear, they were sparkling! The sills and frames look nice and bright too.
So easy to book, great communication and there was a fab new customer discount available.

14 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Annie, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Booking was very easy

Booking was very easy, very prompt, no hassle at all, lovely clean even did both doors. Very happy with service.

17 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Woo34, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Had our first visit from Preen&Clean…

Had our first visit from Preen&Clean today. Was given a morning slot and they arrived in that time. Everything was explained well by Kye our cleaner who did a great job on all the windows, doors and conservatory. The website and app is easy to use and you can see your invoices clearly. They also message you the day before so you can make sure everything is ready for them.

15 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi Tiffany, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Really happy with my first clean

Really happy with my first clean. Windows are already looking much better and it was a job well done!

12 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi Mohammed, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Excellent service

Excellent service, windows well done, thankyou.

14 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi GH, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

I was very happy with my first window…

I was very happy with my first window clean from Preen and Clean. They were very thorough and paid attention to detail with the sills etc. Their promise to come and clean again if you’re not happy is brilliant, but not needed. I highly recommend them.

12 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Christine Lane, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Superb first clean .

Superb first clean .. very happy with the result and pricing

13 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Jack, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

From first booking

From first booking, to first clean was so quick and with great communication.
Window cleaner knocked to check what needed doing was very polite very friendly and professional. Job done to very high standard and I was invoiced for payment later in day.
Great service with no stress all effortless, and with great price, booked for once every month.
Highly recommend.

13 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Dunc, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Thank you

Very good and thank you

11 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Adele, Thanks for your positive feedback and 5* review. Kind regards, Preen & Clean.

Rated 1 out of 5 stars

Poor Clean, Missed Appointments, Awful Customer Service

Against my advice, my partner decided to book Preen & Clean for a regular six-weekly window-cleaning service.
Considering our windows had not been cleaned for quite some time, I expected a noticeable improvement after the first visit. Unfortunately, the result was borderline unacceptable. There was still visible dirt left on the windows, along with noticeable streaks. I initially brushed this aside, giving them the benefit of the doubt and assuming the next visit would be better. ……. It wasn’t.
We continued using the company for a few more months, and then came the incident that ultimately made us question the reliability of the entire service.
On one occasion, we were told that our windows had been cleaned when they categorically had not. This is not a matter of opinion or assumption — I can substantiate this.
We were at home all day and had deliberately left the garage open to provide access to the windows at the rear of the property. The windows simply had not been cleaned, and there was clear evidence to confirm this.
When I contacted the company to query the missed clean, I was initially told that their technician had attended and cleaned the windows.
I was then given a completely different explanation — that the technician had apparently been turned away by a member of the household.
Neither explanation made sense, because nobody had turned a technician away.
It has since become apparent that the technician had actually attended the wrong house.
Quite frankly, I find the whole situation an absolute joke. What makes matters worse is that we were sent a message confirming that our windows had been cleaned when they categorically had not.
If the technician had gone to the wrong property, then surely that should have been identified and communicated honestly when we raised the issue. Instead, we were initially told the windows had been cleaned, followed by an explanation that the technician had been turned away — neither of which was correct.
Overall, I have been extremely disappointed with both the standard of cleaning and the reliability of the service.
Mistakes can happen, but what I find particularly unacceptable is being told that a job had been completed when it hadn't, followed by two contradictory explanations when the issue was challenged.
Based on our experience, I would absolutely not recommend Preen & Clean for window cleaning.

4 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi Paul,
Thank you for your feedback and apologies for the issues you experienced. Whilst I understand and acknowledge your concerns, this isn't representative of our service as a whole, and we are extremely proud of the service we provide to our 32,000+ customers. If possible, we would like to opportunity to speak with you about your experience but we are unable to locate your account with the information provided (forename only). We are keen to assist and our Customer Care Team are available on 0800 061 4216 (Mon - Fri 09:00 to 4:00pm, except Bank Holidays). Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Really easy to use the service and…

Really easy to use the service and really happy with the result. Windows look great!

26 July 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Fran, Thanks for the 5* review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

Great service and use of technology

Very impressed with the service and the quality of the work as well as the use of technology for making the booking and paying process as easy and straightforward as possible! On top of that our windows have come up fantastic! Very pleased

6 September 2026
Preen & Clean logo

Reply from Preen & Clean

Hi Andrew, Thank you for you detailed review of our company/service. Kind regards, Preen & Clean.

Rated 5 out of 5 stars

The windows once dry were left…

The windows once dry were left spotless, a good and professional job was done by Paul.

3 September 2026
Unprompted review
Preen & Clean logo

Reply from Preen & Clean

Hi Steve, Thanks for the 5* review, your feedback is greatly appreciated. Kind regards, Preen & Clean.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look