Prabhu Host Reviews 

138
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The issue was resolved as intended, and the support team was polite and helpful. The website support was a bit slow, though that may have been because I marked it as medium priority. When I contacted... See more

Rated 4 out of 5 stars

Using Prabhu Host for 2 Years now, the support is good, no problems regarding my plan or server. I do have a suggestion that regarding updates to server please mail us regarding it beforehand instead... See more

Rated 4 out of 5 stars

I have not started to use the service yet. But the customer service seem nice also they are really good at communication and making us understand what we don't get.

Rated 5 out of 5 stars

I am currently using Prabhuhost and one of the satisfied Customer! The hosting plan are also affordable and i personally Like Unlimited Plan of Prabhuhost It the better Plan For Bloggers! Support Staf... See more

Company details

  1. Web Hosting Company

Written by the company

Nepal #1 hosting provider -Prabhuhost provides shared hosting,dedicated hosting,cloud hosting in Nepal,domain registration,radio streaming services,etc


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.6

All reviews

(138)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Customer Service and Anti-Consumer Practices

My experience started off well in the first year, though there were some minor issues. After renewing my subscription for another year, everything changed for the worse. Just three months into the renewal period, in late November, the company suddenly migrated and upgraded their servers without providing any prior notice.

This abrupt change caused significant permission issues on their end, leading to persistent 403 errors. The core functionality of my website was disrupted, as WP_Cron could no longer run effectively. Despite these critical problems, their support team dismissed the matter as a "minor issue" and made no effort to resolve it. As a customer, there was nothing I could do to fix it on my end.

When I requested a refund or even a partial compensation for the financial loss and negative feedback from my userbase, they refused. Their lack of accountability and complete disregard for customer impact was disheartening. This level of neglect failing to provide notice for major server migrations and then refusing to address the resulting issues feels not just unprofessional but borderline exploitative.

For such major changes, customers should receive at least one month of advance notice. And if these actions result in disruptions, the company should take responsibility and provide appropriate compensation. Failing to do so suggests they care more about revenue than their customers' satisfaction or trust.

I have since moved to HimalayanHost, which offers more features at a lower price. My experience with them so far has been much better.

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Best Web Hosting Service in Nepal

As of our experience since years ago, Prabhuhost is one of the best web hosting service among any other in Nepal. Their support is very quick and helpful as well. We're glad to be the customer of Prabhuhost since more than 2 years ago and still we'd like to continue using their services further more.

10 June 2023
Unprompted review
Rated 5 out of 5 stars

I wanted to take a moment to express my…

I wanted to take a moment to express my appreciation for your hard work and dedication to support Prabhu Host customers. Your contributions have been invaluable and have helped us to achieve great support .
I would like to commend you for your positive attitude, excellent communication skills, and ability to work collaboratively with Prabhu Host customers. Your contributions have been a vital part of our success.
Thank you for your commitment to excellence and for being an integral part of Prabhu Host team. I look forward to continuing to work with you in the future whenever I need your support in solving hosting and domain problems.

19 March 2023
Unprompted review
Prabhu Host logo

Reply from Prabhu Host

Dear valued customer,
Thank you for taking the time to share your positive feedback and appreciation for our team's hard work and dedication to supporting Prabhu Host customers. We are delighted to hear that our contributions have been invaluable and have helped you achieve great support.
I am thrilled to know that our positive attitude, excellent communication skills, and ability to work collaboratively with Prabhu Host customers have been recognized and appreciated. We take great pride in providing the best possible customer service and support, and your kind words serve as a great motivation for us to continue doing so.
We are committed to excellence and are always here to help you with any hosting and domain problems you may face. We appreciate your continued trust and look forward to continuing to work with you in the future.
Thank you once again for your support and for being a valued member of Prabhu Host community.
Best regards,
Prabhu Host

Rated 5 out of 5 stars

I am totally satisfied with the service…

I am totally satisfied with the service of Prabhu host and highly recommend it.

19 March 2023
Unprompted review
Prabhu Host logo

Reply from Prabhu Host

Dear Ishanish,
Thank you for taking the time to share your experience with Prabhu Host. We are thrilled to hear that you are totally satisfied with our service and that you would highly recommend us. Our team works hard to ensure that our customers receive the best possible service, so it is wonderful to hear that we have met your expectations.
We pride ourselves on providing reliable and efficient hosting solutions to our clients, and we are glad that we were able to meet your needs. Your positive feedback motivates us to continue to improve and deliver high-quality services.
Thank you for choosing Prabhu Host as your hosting provider, and we look forward to continuing to provide you with exceptional service.
Best regards,
Prabhu Host Team

Rated 4 out of 5 stars

I am getting good support from the…

I am getting good support from the technical team, but there are some areas where it can be improved.

6 March 2023
Unprompted review
Prabhu Host logo

Reply from Prabhu Host

Dear Aakash Prasai,

Thank you for taking the time to provide feedback on your experience with our technical team. We are glad to hear that you are receiving good support from them. However, we also appreciate your feedback on areas where we can improve, as we are always looking for ways to enhance our services.

Please do not hesitate to let us know what areas you believe we can improve in. We value your input and feedback, and we will work diligently to address any concerns you may have.

We are committed to providing our customers with the highest level of technical support possible, and we appreciate the opportunity to improve our services for you.

Thank you for choosing us as your hosting provider, and we look forward to continuing to support you.

Best regards,

Technical Support Team
Prabhu Host





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