Powertool World Reviews 

The whole experience was fantastic, easy to order, great prices which matched amazon's. The company was local and I was kept informed of my order throughout the whole process. The staff member who served me was very helpful and carried all my items out to my van. I found this company to have great value items with plenty on offer and great staff and service. I would recommend this company to all my friends and family.

Price and speed of delivery were great. Disappointed with lack of construction/operation manual.

Great product at a good price and delivered on time. Exactly what you want from a supplier

This company sent used item (I took photos of scratches as proof, wear signs and sent to them in return form immediately after unpacking and inspecting item after DPD delivery!), I have ordered another one and trying to return used item / first one they have sent to me previously - they are refusing to return my money back :)

I have bought lots of tools from this company in the past, but will not buy again due to poor customer service.

They stating- because I am registered with business email address - they won't return my money back.

It's against consumer rights, nothing was pointed in terms and conditions when item was purchased / invoiced (nothing was agreed by me as customer).

Customer support line also is not responsive - took 3 days to get in touch with them.

Nobody replied to my messages (within last 3 days). I also demanded for scheduled call with their management, I been told I have to wait 48 hours.

Disappointed, completely unprofessional problem handling from your side. I also checked other reviews - lots of similar negative reviews about similar or same issues within this organisation

From legal point of view (to your organisation management):
If the power tool was sold as new but arrived used, that's a breach of the requirement that goods match their description (Consumer Rights Act 2015, s.11), and/or that they're of satisfactory quality (s.9). This gives you the short-term right to reject — a full refund if you return the item within 30 days of delivery (s.22). You don't need to accept a repair, replacement, or credit note at this stage; that's your choice, not theirs.

If the consumer paid money under the contract, the trader must give the refund using the same means of payment as the consumer used, unless the consumer expressly agrees otherwise. "Unless the consumer expressly agrees" means it has to be your voluntary choice — not the default they push when you ask for a refund. They also can't charge a fee for processing it.
--> I never agreed for any different form!

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So my formal request here:

I am writing regarding Return Order 000014763

The item received was used, showing visible wear and scratches, despite being sold and paid for as new. This is a breach of the requirement that goods match their description and are of satisfactory quality under sections 9 and 11 of the Consumer Rights Act 2015.

I am exercising my short-term right to reject the goods under section 20 and section 22 of the Consumer Rights Act 2015, within 30 days of delivery. I require a full refund of £101.95, paid to my original payment method.

Under section 20(16) of the Act, a refund must be made using the same means of payment I used to pay, unless I expressly agree otherwise. I do not agree to store credit or loyalty points, and I am declining that offer.

Please confirm acceptance of this refund request within 7 days, with payment made within 14 days of that confirmation, in line with section 20 of the Act. Please also confirm your return address and whether you will arrange collection, as return costs for goods not as described are your responsibility.

If I do not receive a satisfactory response within 7 days, I will refer this matter to my card issuer and, if necessary, Trading Standards and the small claims court.

I look forward to your prompt confirmation.

Good price, in stock, fast delivery. Superb supplier.

Great service. Superb price, timely delivery and product exactly as described. Well done Powertool World!!

Good Price. Delivered to Jersey Channel Islands with DHL within a week which is good going, and notified progress.

Item arrived promptly but not with the free of charge blades that were ordered with it. Only one arrived. I have been in touch with the company who have advised that they will send once they come into stock.

good delivery timing and availability of Makita Fan

Great service very speedy deliver Thank you

This website looks like a scam to me.First of all ,the only delivery option is through DPD and I didn't know I had to be at home waiting for my order as it's expensive.I could not miss my work and no other option was given.That information was not clear at the order.Then I cancelled the order and they charge me 6 pounds for that and 17 days later I am still waiting for refund as apparently they found from me and searching discovered that DPD lost the parcel.Now I have to wait another 6 days ,is it my fault? Really scam website, avoid it

Great product, fast delivery and very competitive prices

Superb!! Brilliant choice of products at brilliant prices. Easy transaction and delivered next day. Absolutely spot on! Will definitely be using again

I placed an order with Power Tool World, but the following items still have not been delivered:

* Impact Driver
* Battery Charger
* Powerstack Battery

Resolving this has required more than 10 phone calls and multiple emails on my part. Throughout this process, I have been told that the problem lies between Power Tool World and its courier, and the company has acknowledged that the issue is on its side. Despite that, the missing items remain undelivered after an unreasonable amount of time.

What has made the experience even more frustrating is the repeated cycle of promised delivery dates that have come and gone without explanation. Each time I contacted customer service, I was given another estimated date, only for it to be missed again. At this point, I have little confidence in verbal assurances.

The written communication has also been disappointing. Rather than receiving responses that addressed the specific questions I had raised, I received what appeared to be generic, AI-generated replies. One email even accidentally included an internal drafting instruction: “wrap up with something like ‘Once again, we sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.’” That did little to inspire confidence that my complaint had been properly read or considered.

For clarity, I don’t object to businesses using AI to help draft correspondence. However, if they do, they should ensure messages are reviewed before being sent, answer the customer’s actual questions, and don’t inadvertently include editing notes intended for internal use.

Overall, this has been a very poor customer service experience. The delays, lack of clear communication, repeated broken delivery promises, and impersonal responses have turned what should have been a straightforward order into a lengthy and frustrating ordeal.

Fraudulent service, incorrect specs, and falsified emails

AVOID THIS COMPANY.

The Dewalt sander I received weighed 3.4kg (without battery), despite Dewalt spec at 3kg. The one they sent was a heavier, Chinese manufactured version, whereas the same model I bought elsewhere (made in Germany) weighs 3kg.
When I tried to return it, they tried to charge me for return postage under the guise of me simply being "unhappy," ignoring the fact that the item description was completely incorrect.
The worst part? I opened a bank dispute, which I initially lost because Power Tool World falsified emails to my bank. Thankfully, I was able to provide the real correspondence, and my bank refunded my money. This company is lucky I am not reporting them to Trading Standards for fraud. Shop elsewhere.

Fantastic deal on Dewalt vacuum and accessories, next day delivery. Could not praise high enough

DO NOT USE this company at all costs. Have lost £720 mitre saw and now not taking responsibility. Say they support tradespeople - absolute rubbish. Call centre do not have a clue - of course they don’t care because they get a salary at the end of the month. Tradespeople rely on tools. You lot should be ashamed of yourselves. Never again!

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phoned customer services and was answered very quickly by a very polite and professional lady. She assured me that I was not to worry and sometimes deliveries can get temporarily misplaced on rare occasions but they usually turn up within one or two working days. Indeed the strimmer arrived the next working day.

Excellent Company, Price Brilliant, Fast Delivery,
I Highly Recommend.

Good communication and delivery as promised.