I meant to leave it a few weeks and then provide feedback and forgot, oops! The whole process was great, a friendly and professional team, all done thoroughly. The system is great, I'm paying almo... See more
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We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
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44 Transport Street, 4207, Yatala, Australia
Replied to 85% of negative reviews
Typically replies within 24 hours
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PowerSmart have done an excellent job from beginning to end. We cannot fault their sales, installation work or products - all aspects very well done.
I have dealt with Powersmart for over 5 years now and am completely happy with their service and back up after sales assistance. Have recently added batteries to the system and as expected this went perfectly. The staff are always friendly and very happy to answer any queries. 10 out of 10
Battery was insufficient for our house, caused blackouts, electricians had to return multiple times, on going delays, safety issues and no compensation for delays or poor functioning

Reply from PowerSmart Solutions
Professional experienced sales persons and installation technicians, Good communication
From sales rep, Logan, through to commissioning by Dylan, process has been exemplary. Great communication by company as well as individuals has made this a very enjoyable experience.
Functionality of system and monitoring is exactly what I was after and the team has delivered without any hassles.
We have had great service from all the team members and that is importance when dealing with people. They weren’t pushy and that is a plus in my book.
Everything is working as we were told it would and we have also recommended you to people we know and they have also purchased from you.
The quote process was clearly explained, detailing what when and how it would happen. And it did just as it was explained. The installers turned up as agreed, explained what they were going to do and did it neatly and quickly. The company kept me informed of progress, payment went smoothly and it is now working as promised. Well done Powersmart
They were very helpful, they installed the wrong inverter but they came back the next day and installed the correct one, very good service would recommend
Customer service is second to none the company overwatch of your system and prompt review and updates are most appreciated
Staff are to be congratulated
Powersmart offered an excellent consultation with clear quotes and pricing. From the time I signed the contract they were very organized and transparent in all their dealings. The installers were very knowledgeable and helpful and I can highly recommend the company for solar installation.
I installed 6.6kW Solar on my house through Power smart solution on December 10, 2024. Initially, the cost was a little higher than other companies, but I chose Power smart solution for the solar installation because they provide a long warranty compared to other companies. On the day of the solar installation, the Solar crews were very agile and skillful in installing the solar, and whenever there was a change in the weather, they sent me a mobile message to be careful, or even warned me to turn off the solar for a while on a day with heavy lightning. Also, when my roof tiles were damaged due to Cyclone Alfred last March, when I contacted Power smart solution, they kindly sent two solar crews to check if the roof tile damage was caused by the solar panels. I would like to thank Power smart solution for their professional solar installation and continuous after-service, and I recommend Power smart solution to many people who are considering installing solar.
Harvey Fonseca Worked with my limited availability to get the job done, he was fast efficient and friendly
We had used Powersmart before and they were very good so we did again. With all the delays due to rain from the cyclone and then having our roof cleaned and painted they were very accommodating. When they did the installation they were very friendly, efficient and helpful with information. The follow up was very fast and efficient.
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