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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's excellent quality, highlighting its stable flight, sharp camera, and user-friendly design. Many consumers are impressed with the drone's performance, noting its ease of setup and intuitive controls. The customer service is also consistently described as amazing, with fast responses and helpful support for various issues. However, some customers also noted occasional issues with delivery and communication regarding shipping. A few people experienced problems with customer service response times or felt that their concerns were not adequately addressed, particularly concerning product malfunctions or return processes.

What people talk about most

Product

Consumers find the product to be a positive experience, with many praising the drone's quality, features, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Delivery service

Customers generally report positive experiences with delivery service, often highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was flying ATOM 3-A (my code for 3 axis gimbal) today and before takeoff there was an extended wait for a software update to load & install.(worry about batteries draining!) So I used the time to co... See more

Rated 4 out of 5 stars

My first Potensic drone, Atom 2, has been generally an excellent experience. it fly well and has many good features… however… (1) It needs to have flight “waypoints” added like the previous versi... See more

Rated 5 out of 5 stars

Purchased the Atom 2 and it's the best drone I've ever had! The Drone is very stable even in high winds. Photographs have exceptional clarity! You couldn't ask for more assistance than customer servic... See more


Company details

  1. Aircraft Manufacturer

Written by the company

Potensic® is a blooming enterprise specialized in creating a variety of drones and committed to achieving consumers' flying dreams. Drawn from some of the biggest players in the industry, our team of experts has a broad range of experience in creating some of the very best tech products on the market and their extensive expertise are integrated into all aspects of our drones. We believe that like height, innovation is limitless. So, adhering to a user-oriented philosophy, which combines aesthetics and practicality, we strive to do the unimaginable and apply it practically into everyday life. We're passionate and relentless creators, engineers, developers, researchers and marketers, devoted to creating high-quality, yet affordable products backed up by friendly, responsive service that delights our loyal customers around the world. Customer Support: support@potensic.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome drone

Awesome drone! So much fun! Quick shipping! This is my first drone and could not be more impressed.

22 October 2024
Rated 5 out of 5 stars

I received exactly what was described

I received exactly what was described! The package arrived a day sooner than what was estimated at the time the order was placed. The package arrived in excellent condition and the contents were all in perfect condition.

18 September 2024
Rated 5 out of 5 stars

The fast delivery

The fast delivery. The spare parts. And one very nice drone.
You guys hit the mark with this one I appreciate it.
Great good work, guys, keep it up.

18 October 2024
Rated 5 out of 5 stars

I got this drone on Ebay it the best…

I got this drone on Ebay it the best thing I ever done had lot of cheap China drone from China like e88 e99 L900 and these had no gps until I got the LYZRC L900 good drone to lean to fly and get use to as they can only fly in level 3 / 4 wind resistance and found it hard to bring drone back agast the wind but it teaches you some good lesson now I have the Pontensic Atom 3sub 249 drone it out class anything I had or tried and in par with dji mini 3 Pro if not better we'll done Pontensic you did it I would love Night light on next model please can't wait till u bring out a replacement for the Pontensic Atom 3 it run at level 5 wind resistance really good like the dji but better it would be Very good if pontensic had night light as standard

18 October 2024
Unprompted review
Rated 5 out of 5 stars

For a first time pilot

For a first time pilot, it was so easy. Thanks for the great instructions and YouTube.😂🤣👍🏻 good enough camera for me you could always make a better one and it could cost a lot more pricewise. This is the best one going. Anybody would love to experience.👍🏻👍🏻👍🏻🇨🇦

18 September 2024
Rated 5 out of 5 stars

First time Drone operator.

As a first time drone operator I found the Atom SE to be easy to get up in the air. I see this Drone as all I want. The EIS camera is excellent for me and not needing the gimble camera. I don't do YouTube videos or quality video. More of a big boy toy but I can see some actual use in the future.

23 September 2024
Rated 3 out of 5 stars

I like the Atom 3 Axis

I like the Atom 3 Axis, it has a solid build quality for a lower price drone. The app for flying seem OK, I wish it had a custom control layout option! I like the right control to be forward/reverse & right/left turn, that is how I have my Mini Pro 4 setup.

23 September 2024
Potensic logo

Reply from Potensic

Hi,

We apologize for the inconvenience. Please check your email and our CS team has helped you with the troubleshooting.

If you have any questions, please contact us at info@potensic.com.

Best,
Potensic

Rated 4 out of 5 stars

Love it! Only one criticism

Great drone! App is great. Easy to fly with the awesome controller. Gimbal works very well. Would give it 4.5 stars only because the camera video seems a bit grainy. That is my only complaint.

20 September 2024
Rated 5 out of 5 stars

I'm a first time drone buyer

I'm a first time drone buyer. I am impressed by how easy it is to fly and control the Adam. I thought there would be a long learning curve but on day 1 I felt in control and the videos are outstanding. I would recommend this drone to anyone looking for a top line drone at a bargain price.

20 September 2024
Rated 4 out of 5 stars

Controller doesn't hold a charge - Now fixed

Final Update: I finally received my replacement Potensic drone controller, and very happy to report the new controller is working fine. It holds a charge, and I was able to successfully pair my drone to my phone potensic app, so very excited about getting familiar with how to use and navigate the drone.
I increased my rating from 2 to 3, and then from 3 to 4 due to the fact that although slow Potensic support did indeed address my faulty controller, and I am very satisfied with the support. I would have rated them a 5 as the drone is nicely built but would like to see better quality control to avoid frustration of receiving a faulty controller. The important take away is Potensic supported their product and made me whole and this is what customers expect, so I will indeed be purchasing a few more of these for my family for Christmas. Now can't wait to use the drone and take some video's and pictures. Thank You Potensic support for making me whole and fixing my problem!

Updating my post regarding Potensic support. Didn't realize the support center was closed or on skeleton crew for a week due to company event, so had some delays in my correspondence. Now that they are back getting momentum on my problem, they are sending me a replacement controller, as the one I have does not hold a charge. As a result I am changing my rating from a 2 to a 3, and will elevate again once I receive the replacement controller and it works. A true test of a company's commitment to excellence isn't in their brand, or how many products they sell, its how they treat their customers when things are not right, and thus far, although delayed, I feel like my issue will be resolved, as I am greatly looking forward to using my drone. If the drone works well, will definitely be purchasing 2 more for my family for Christmas based on this experience.

Commenting on the Potensic support response. First thanks for acknowledging the post. I have responded back to the potensic support via email with additional information including a video of the controller not holding a charge and not being able to power up, but have not heard back from support since then. Would like to be able to use the drone, so hoping this gets resolved soon. Thank You!

The drone arrived and the controller does not hold a charge. I submitted a support request to the Potensic team on Sunday 9/29 just heard back this morning. I've tried several different chargers, different cables, all with the same results. I see the 1st two dots light up like it charging, but the controller never powers up even after charging all night. So haven't been able to use the drone since it arrived.

15 September 2024
Potensic logo

Reply from Potensic

Hi, firstly we are so sorry for the negative experience you had. To help clarify the issues better, could you please kindly write with more details about this issues to info@potensic.com, so we can check it better and provide you with a solution ASAP, thanks.

Rated 5 out of 5 stars

Troubles with package

Well I first had troubles with package, it was lost by logistic forwarder. But potensic customer support team reacted quickly and sent me new package with express delivery. I got my drone. It works perfectly.
10 stars for customer support!!!!
And also it s a nice product, drone is really worth the money.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great drone

Quality of the camera is way better than expected. My first drone but easy to operate. Had a problem with the charger and was immediately resolved by customer service. Very happy!

21 August 2024

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