Postroom-online Ltd Reviews 98

I unfortunately lost the USB drive that came with my equipment, and wasn’t sure what to do next — especially since I’d bought the item well over a year ago. I reached out via the online chat on their website and spoke with Lauren. She was incredibly helpful and sorted everything out straight away; she emailed me the template I needed in less than 5 minutes. It’s amazing that they were still able to assist me so quickly and easily long after my purchase. Truly brilliant, efficient customer service — highly recommended!

Emmaline was really efficient when there was a delivery issue with the courier not being able to find my address.

Declan was excellent as usually, resolved the issue with the machine quickly and ensured everything was working as it should.

I received a very quick and helpful response on Live Chat with Lauren and Gareth promptly sent over the requested manual via email. Wonderful service.

We ordered 2 machines back in February. One of the machines (DS-62- 1.5 Feeder Folder Inserter) which cost £2,190 arrived faulty. After multiple emails, a technician finally contacted us back and after a video call, advised it is likely the machine was damaged in transit. He said they would send parts but never did, he also wanted our IT team to dismantle the machine to troubleshoot - we will not do this as I am sure we would be blamed for the machine not working. It is now 7 weeks later and even though I have emailed 4 times and raised a formal complaint I have had no response. I called last week to be advised my complaint had been escalated and Emmaline could not help me, I have received no response again. Unfortunately we will have to report to trading standards or the small claims courts to get our money back, but I wanted to warn others before you purchase as this has caused significant problems within our operation and we have be conned out of £2,190

Outstanding customer service Emmaline was a star talking me through my choice of binding machine very helpful and knowledgeable.Orderd Monday and my machine was delivered by 9 am following morning and l was set up and running by 10 30 . Highly recommend.

Purchased an envelope opener from PR-onlie, Chat-bot online was human (Lauren) could not have been anymore accommodating... A star in the making (if not already), exceptional customer servicing via a tech platform.

We are a small charity, using an old FM600 letter folding machine (purchased from a different retailer who has since ceased trading). The machine was in much need of servicing. Postroom-online was highly recommended to me. I was able to arrange delivery of the machine to their premises and Gareth organised the work to be done the next day so that my colleague was able to avoid a long return trip to collect it again. Machine returned in perfect working order. Their pricing is reasonable and their service is exemplary. Brilliant firm to work with. I would highly recommend. Will certainly use again.

Personal service - which was excellent, it was good to talk to a person who could confirm I was buying the right machine. Great support and after sales service.
I would buy again with confidence.

A massive thank you to Paul, Gareth and the Team! I contacted Postroom in regards to my folding machine. They sent me a detailed 'how to' guide and some free cleaning solution. The cleaning solution worked wonders and I got so much dust and grime from the machine and rollers. Seems as though I'd put the folding plates on wrong too!🙈 BUT I wouldn't have known this if it was not for Paul sending all of this out to me. Thank you all for taking your time to help me, and keeping me updated via telephone. Thanks again!

Very happy with the service provided. Delivery was quick and hassle free. Product with excellent quality. 5 stars. Gareth very helpful.

A friendly and efficient service. Highly recommended, excellent customer service. Thank you

I went to these offices thinking they print just print any amount but it turns out they actually print huge volumes but they were so kind to print my three pages for free 😊 so kind and very helpful thank you so much guys

Ordered a new printerhead and franking machine tapes. Thanks to Lauren's excellent customer service and swift action we received the items next day via DHL. Highly recommended!!

lauren helped me quite quickly ordered in seconds

I would like to thank Lauren who was most helpful in sorting out my delivery problem many thanks Lauren

We purchased a booklet stapler, however it had a small
fault. But the Customer Service was fantastic!! The
problem was speedily rectified by way of a brand new
replacement machine. If only more companies looked after their customers like this it would be great. Thats why we given 5 gold stars!

Very helpful staff who responded quickly to help me get a replacement part for my Galaxy Bookit maker. Very happy I used their online help service. Thank you!

I can't believe how good this company is.
I foolishly lost some grub screws, Lauren on the online help desk instantly replied and is sending me replacements FOC. Wow

Engineer who visited was a credit to the company. Courteous, knowledgeable and thorough. Very glad I was here when he did the service as I picked up a lot of useful information!