Ive bern playing for 5 years and i have had on avarage 5 wins a year of small amounts, gift cards and prizes. I worked out i came in just below even. However. My brother and sister-in-law have won £50... See more
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People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much a... See more
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Had to wait on hold for a while but once my call was answered I was dealt with efficiently. The call handler also updated some information while we were dealing with the reason for my call. Was part... See more
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Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my... See more
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Company details
- Charity
- also in
- Lottery Vendor
About Postcode Lottery
Written by the company
Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.50 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.50.
£1.8 Billion for Charities & Good Causes No less than 30% of the ticket price goes to charities, so our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.8 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Postcode Lottery
Written by the company
- Contact information
- If you have a query about the lottery or need help with your subscription, we’re here to help at www.postcodelottery.co.uk/about-us/contact-us. If your request is urgent, we strongly recommended that you call us on freephone number 0808 109 8765.
Guaranteed Winners Every Day
20 draws/month for £12.50 - your chance to win millions!
For £12.50 a month you'll be entered into all draws to win amazing prizes!
Plus, a minimum of 30% of the ticket price goes to charities and good causes!
Contact info
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
- 0808 1098 765
- info@postcodelottery.co.uk
- www.postcodelottery.co.uk
Refer a Friend to Postcode Lottery
You should know
4.8
Excellent
51K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My phone call was quick and helpful
My phone call was quick and helpful
Very helpful. Friendly and sorted my enquiry
1 October 2026
Unprompted review
Reply from Postcode Lottery
That's great to hear Neil, thank you for sharing your positive experience 😊 - Lauren
Unhappy
I have approached the company with a registration problem several times, up to now have had no satisfaction.
28 September 2026
Unprompted review
Reply from Postcode Lottery
Hi Kevin,
Thank you for taking the time to share your feedback with us, we really do appreciate you letting us know.
We're truly sorry to hear that you're still experiencing problems with your registration, and that you've been left feeling unsatisfied after reaching out to us.
This is the last thing we want for any of our customers, and we'd love the chance to get this sorted. Please give us a call on our Freephone number, 0808 10 9 8 7 6 5, and one of our agents will be more than happy to look into this for you and find a solution that works.
Thanks,
Matthew
Reply from Postcode Lottery
Thank you for your kind review Gemma, we're glad we could help 😊 - Lauren
Reply from Postcode Lottery
Thank you for taking the time to leave us a review Roger 😊 - Lauren
Great customer service
The woman who I talked to about not being able to access the e-giftcard I had won did it over the phone and sent it to my email.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad we could help. Congratulations on your win! 😊 - Lauren
Theres always hope.
After spending 7 weeks in hospital with a broken back it gave me some happiness.hopefull28
2 September 2026
Unprompted review
Reply from Postcode Lottery
Wishing you a speedy recovery Patrick. Thank you for taking the time to leave us a review - Lauren
Great customer service
I spoke to a lovely lady who was so helpful and kind, she was very personable and I enjoyed our conversation!
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help Rachel, thank you for your lovely review 😊 - Lauren
Long wait to be answered but the lady…
Long wait to be answered but the lady who did, Lisa was excellent
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your patience in getting through to us Joan. We're glad we could help 😊 - Lauren
The wait for my call to be answered was…
The wait for my call to be answered was overly long but when my call was answered the operator was very efficient and helpful
30 September 2026
Unprompted review
Reply from Postcode Lottery
Hi Susan,
Thank you so much for taking the time to share your feedback with us, we really do appreciate it!
We're sorry to hear you had a longer wait than usual to get through to us. We're always working to keep those queues as short as possible. That said, we're absolutely delighted to hear that once you were connected, our agent gave you efficient and helpful support. We'll be sure to pass your kind words on to the team!
Fingers crossed a lovely win is heading your way very soon!
Matthew
A Three time prize is a Bonus.
Well, whilst browsing through the PCL I discovered that I had 3 prizes as I have 3 weekly chances for a win. How nice was that? As I chose 3 baking pans and Christmas is just around the corner, I shall post one to my daughter, one to my granddaughter and I shall keep the third. I recently had a serious house fire in November 2025 so this free gift will come in very handy. Air Ambulance Is my chosen Charity, so I am very happy that my weekly donation can go to them. Thank you
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your review Patricia! We're glad your prize will come in handy for you and your family 😊 - Lauren
My call was answered quickly and issue…
My call was answered quickly and issue resolved without any problems. Very professional service.
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for taking the time to leave us a review Helen, we're glad we could help 😊 - Lauren
Great service
Just a simple call to change bank details. I spoke to the very efficient and friendly Jacob who handled my call expertly.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help Peter, thank you for your review 😊 - Lauren
my address needed changed.
Hi .
for a start I could understand him he had my address changed and re sent my email so I could order my gift.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're happy to help! Thank you for leaving us a review 😊 - Lauren
Mark made sure my issue was dealt with…
Mark made sure my issue was dealt with and I was assured I would receive my winnings .
Thanks . Looking for ward to a prize
30 September 2026
Unprompted review
Reply from Postcode Lottery
Best of luck Sara! Thank you for your review 😊 - Lauren
Great customer service and pleasant…
Great customer service and pleasant staff to deal with.
30 September 2026
Unprompted review
Reply from Postcode Lottery
That's great to hear David. Thanks for your review 😊 - Lauren
Reply from Postcode Lottery
Thank you for your kind review 😊 - Lauren
Sorted everything out.Heather was great…
Sorted everything out.Heather was great and explained everything. Thank you.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help Jacqueline, thank you for your review 😊 - Lauren
Amazing customer srrvice
Great, friendly customer service. Helped me with my payment. Raised amazing amounts for charity 😃
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for helping us support so many amazing charities Angie 😊 - Lauren
The prompt answer of the phone clear…
The prompt answer of the phone clear questions easy replies and a excellent result
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for taking the time to leave us a review, we're glad we could help 😊 - Lauren
Friendly service from customer service…
Friendly service from customer service at Postcode Lottery
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're happy to help, thank you for your kind review 😊 - Lauren
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