Portico Property - Hammersmith Reviews 15

Thank you for the information and viewings. Meera and Annie were particularly pleasant to deal with!

Just finished my lease with portico and I had a great experience working with Annie. She was friendly and helpful. Communication was quick and clear throughout, and she made the whole tenancy process feel stress-free.

My advice: do NOT rent with Leaders/Romans/Portico

Over the past six months, my experience has been nothing short of a nightmare. I have faced numerous issues, including poor communication from the property manager Zach Ford, and the Romans agent,Tom Bath, being pushed into deals that I did not want by the letting agent, Aleksandra Balode, who is not only a liar, but one of the most unfriendliest people I have ever met, and even receiving the wrong pin for the gate. Most concerning, however, was having a contractor enter my studio without prior notice, without any communication that he would be coming. As a single woman, having someone in my personal space unannounced feels like a significant violation, and it is clearly a breach of our contract.
And so much more!!

I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.

Our initial interactions were with letting agent Erick dos Santos, who demonstrated sexist behaviour. He refused to engage with me, preferring instead to liaise exclusively with my male partner. This was not only unprofessional but also disrespectful.

The day we were supposed to move in, we discovered that the flat was far from ready. It had not been cleaned, there was dampness on the walls covered by plaster, and no paint had been applied. Despite the fact that we had hired a moving van for the day, Erick did not seem apologetic or understanding of our situation. He claimed the property was 'habitable' and failed to acknowledge the additional costs we incurred due to the delay, as well as the additional distress.
Whilst he claimed to be looking into resolving the issues, Erick screened our calls for the rest of the day and never returned them. Even a visit to the Portico office yielded no help. This made for a very negative moving-in experience.

The move-out process was equally fraught with problems. Our tenancy agreement stated that our tenancy ended on September 10th. However, at the end of August, Portico informed us that our move-out date was October 10th, based on a clause in our tenancy agreement that we had no record of. We later found out that the page containing this clause had been shredded. Despite our efforts to understand the situation, Portico was unresponsive and could not provide any evidence supporting their claim.
As a result, we were forced to stay in the property one month longer than agreed. This was extremely inconvenient and added both unnecessary stress and costs to our move.

The final issue was regarding the return of our deposit. Despite leaving the property in good condition and professionally cleaned, Portico failed to advise us of any deductions within the timeframe stated in our contract. Natalie Banton, who was handling our deposit return, ignored our requests for our deposit to be returned. After proposed deductions were finally shared (after the timeframe stated in our contract), we disputed these, but our disputes were met with silence, for a period of 3 months.

It was only after involving The Tenancy Deposit Scheme (TDS) that our deposit was finally returned. Natalie's lack of communication, unwillingness to acknowledge our disputes of the proposed deductions and unwillingness to discuss the breach of contract was extremely frustrating. This came at a time when we urgently needed the return of our deposit to put towards our next home – the urgency of this was not acknowledged or respected.

In conclusion, our experience with Portico has been nothing short of a nightmare. They have shown a lack of professionalism, empathy, and clearly have no respect for tenants. I strongly discourage anyone from using their services.

Portico have been good during our tenancy period and have helped us with any issues we have had throughout our tenancy, but Dishal, towards the end of our tenancy, has been particularly helpful and on the ball! Thanks Dishal!

Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow.

Impeccable service! Today our bathtub was replaced by 2 professionals - Jordan and Zudi. They provided an outstanding service and left the whole bathroom sparkling of cleanliness, like brand new room!
Great experience! The gentlemen were also polite, collaborative and friendly! Thanks!

I had a great experience with Pórtico, especially with Erick, always willing to help, helpful, very knowledgeable. I didn't have any difficulties in renting my apartment because Erick gave us all the support

Me and my husband were very happy with such a great viewing with Erick he was so helpful, very patient and very happy young talented man .

Great experience, great viewing and service. Sales advisor was on time and very polite, thank you Mr Dos Santos

Even though I did not take the property Erick has been the best agent I have experienced doing a viewing.

Thank you Erick and portico Hammersmith for meeting our needs and helping us with our flat search

Even though me and my husband couldn’t speak zero English Erick was always happy and very patient explaining the whole process very slow and clear so that we could understand. We both would like to thank portico Hammersmith for giving such a great and clean studio for us we are very happy .
Thank you

Erick was amazing in getting us the best flat in the area at a really good price. Thank you so much !!

Excellent team at Hammersmith portico , great attitude and helpful. The staff are professional, get full support and advice adequately and efficiently. Erick has been very helpful in helping us find the right place to rent and he ticks all the positive boxes.