portaal.nl logo
Visit website

portaal.nl Reviews 59

•
TrustScore 2 out of 5

1.8

Real Estate Rental Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Real Estate Rental Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Consultant

Contact info

1.8

Poor

TrustScore 2 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Life-Threatening Negligence and Gas Leak. First Repair Fails Immediately!

​I am filing a formal complaint against Portaal for gross negligence. This weekend, the chronically poor service and communication reached an absolutely dangerous low.
​On Sunday, November 23, I discovered a life-threatening gas leak in my apartment in Soest. Due to severe dizziness and choking symptoms, I immediately evacuated the property and called Portaal's emergency line.
​Shocking Emergency Response:
​I was forced to wait for approximately 1.5 to 2 hours for a technician.
​The technician could communicate in neither Dutch nor English, making communication about the severity of the situation impossible.
​He confirmed the gas leak, replaced a metal ring, and guaranteed the problem was "one hundred percent" resolved.
​This assurance proved to be false. Within hours, that same night, the gas leak recurred with a much higher intensity, putting my life in direct danger. Portaal's negligence in sending a competent, communicating professional has exposed me to severe health risks. The situation is NOT yet resolved.

23 November 2025
Unprompted review
Show reviews in all languages. (59 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look