Porsche Reviews 385

If you have actually worked for your money do not bother spending it with Porsche. I thought spending 100k on a car means logical and proper care of customers, boy was I wrong!

I have been with bmw my entire adult life and I’ve had several warranty issues and they have always without fail resolved the issue even if it was in a ‘grey’ area within their requirements.

Porsche does not respect customers, they do not follow any logical guide, they will decline warranty disputes even if it’s proven to be bad manufacturing. (Porsche USA approved and changed customers lights — so maybe move country?)

I went to Porsche with a rear crack from the inside on my 992 911 and I was denied warranty change because and I quote “due to improper cleaning using certain products”.

At this point Porsche hadn’t checked my car, so I asked how can you say this when you haven’t even checked the car yet? Then I said did Porsche send out a mass message to all 992 911 owners to let them know if this issue?

How can customers be held to account for cleaning products that ‘may’ cause cracking. This is a manufacturing problem.

My second rear indicators also have massive condensation issues, Porsche is now taking a look at the car, but after my initial exchange I expect them to come back with another ridiculous excuse and not change them.

I will not go quietly into the night, this is outrageous and I will be contacting Porsche senior managers with the full story.

I will contact every YouTuber, blogger, and I will share my story so that no one else ever makes a mistake of buying a Porsche.

Eddy at the Porsche garage in York was brilliant. He couldn't be faulted at all. He was really helpful, sent a great personalised video so I could see the car remotely and helped me with finance options. He had tons of patience with me dithering over various options and was always quick to reply to phonecalls and queries. He is a real asset, as was everyone I dealt with.

Many thanks!

Waited a year for my first Porsche due to factory reset. Ordered new one in Aug21 still no sign of it and no communication from Porsche whatsoever.
Clearly not improved in last three years and just astonishingly bad for premium brand.

Not all Porsche dealerships are the same, as I’ve found. If only they were all like Dick Lovetts at Tewkesbury. A genuinely personal experience where they listen and even remember what was discussed. Wouldn’t charge me for my MOT … would send me an unsolicited video of my car’s vehicle check and call me periodically. Most of all they gave a damn, had time for a chat and inspired a confidence I’d lost from previous dealership encounters. Having good facilities and equipment isn’t a substitute for a good business ethos. This dealership has the lot it seems to me.

New car ordered August 2021 for March 2022 delivery. Heard nothing from them between that time and the present regarding my order, no updates or communication whatsover. Now left chasing them with no reply, not even an acknowledgment. First new Porsche I’ve ordered, really disappointing customer service levels and based on this, my worst car buying experience in 30 years.

If you value, honesty, respectfulness, upholding basic customer care qualities, you would not be purchasing a vehicle from Reading Porsche.

My advice to any prospective Porsche customers is to give them a wide berth and head to Swindon or Cardiff, this was the forth Porsche I have purchased, never again.

If there is one business that you need to AVOID AVOID on this planet, it would be Porsche (or mother company VW in General)!!!!! Disrespect, arrogance and extremely bad quality in recent years!!!!!!!!!

Porsche UK need a root and branch review of their terrible customer service centre. From top to bottom they have poor response time, ignore emails, ignore specific requests/actions & haven't got a clue about UK consumer legislation.

First and last Porsche car I will ever buy and I try to put people off buying into a formerly prestige brand.

Void Porsche I bought my Maccan S in September I had such nightmares with Porsche company regarding monthly payment , they charged me twice in December and tried to take another payment today 10 th January since September I can say easily be on the phone every month for several hours and still they looking to it to find what is wrong I’m so fed up 3 months in my agreement I want change my car

Stay away from buying from Porsche, especially the Taycan. We bought a brand new Taycan this year, had it for 2 months and it's riddled with safety issues. The dealer we bought it from threw their hands up and gave up on the repairs and now Porsche North America is telling us they can't do anything, we are stuck with a lemon. 35 recalls alone this year, it's sad and disgraceful that this brand has suffered so badly. DO NOT BUY from them, their prices have gone up and quality has come down and their service centers are so overloaded, they have no loaners are taking weeks to even start your repairs. Worst customer experience ever. Just do yourself a favor and stay away!!!

I love the new 911! Have been a Porsche fan for many years. And personally own 2 911’s. True masterpieces of machines.

Had my Porsche 911 in for repairs and mot and was kept in for over 2 months, upon receiving and after 3 weeks the low oil light came on.
I spoke with Porsche Glasgow centre and although they did the mot and service they did not check the oil.
My bill was just short of £6000, I was somewhat upset and emailed the Glasgow manager Iain Esdale , been a week now and no response whatsoever.

I’ve owned a Taycan for 15 months. Between checks, recalls and serious problems it has been back to Porsche 5 times, most of which I’ve had to deliver myself because they do not have adequate facilities to collect. They are producing cars with more problems than they can resolve. Each time has been a long wait without a replacement. As I write the charging ports will not open. Porsche Assist can not fix. Dealer can not collect or confirm any booking in. Unacceptable for what should be a premium product.

Porsche has literally hit rock bottom.

They have manufactured more cars than they have chips for, and then are fobbing them off on customers with recalls and promises to make good on the chips, but rather than doing so, they continue to produce more new models - many with the "missing chips" and do not honor their promised recalls.

This is deplorable and possibly illegal. If others have experienced the same, please join me in a class action suit unless Porsche changes their actions.

I love this product. it is functional and aesthetically pleasing. if you are looking for a product to make your life easier, i highly recommend this product.

At least three interactions with Porsche Reading in recent weeks. None of them satisfactory - particularly for a high end car dealership. Recently bought a 991 with an extended Porsche warranty which need a couple of straightforward things doing to it. The hurdles presented by Porsche Reading and timelines involved resulted in me getting the first, very minor but potentially important issue, repaired at the local independent Porsche garage, within days, but at my own cost and the second, with 30mins on hold before getting through and being cut-off twice, involving an amber warning light which is preventing use, had a date of August proposed for repair unless I took out "Porsche Assist" and got the vehicle picked up and taken to Porsche Reading. Again, now booked in with the local independent specialist. So much for extended warranties and great Porsche Service!

Porsche Financial service (pfs ) selling your info to every company in the us . This cheaters and arrogant company’s like bmw . Mercedes Benz financial selling the info even they cheated you on interest or contract!! Don’t fake loan or any Bussiness with them !!

Apparently a Porsche Macan is not waterproof, and it is necessary to perform periodic checks on the car to check to see if the roof rails have not blocked up leading to serious flooding of the cars floor/rear. I am facing a hefty bill to rectify a problem that is a manufacturing fault, which Porsche simply won't acknowledge. Utter disgrace of a company.

Amazing experience, even when buying from home due to covid! James Eadington in particular was a fantastic salesman. Many happy miles with the 718 cayman GTS!