PORCELANOSA Reviews 

Great customer service and very friendly and caring by Rachel Camillleri

Great service from James, the Sales Consultant, who was very helpful and efficient. Our order was processed quickly and smoothly. Highly recommended!

Lizzie and Maddie at the Bristol store were incredibly helpful for my replacement order, very conscientious, thoughtful, and professional

Rachel Camilleri helped to show us around and it was a great experience. Professional and lovely 👍🏼

Newcastle Porcelanosa - We have purchased tiles from the Newcastle branch before, ensured our new home had Porcelanosa tiles installed so why would we not go back again. We needed a few tiles, so made contact with Katie Rawlings who was more than happy to help. After a few emails, tiles ordered, paid for and delivery booked. Cannot get a better service. Thank you Katie

Abby (Matthews) was a very pleasant salesperson and helped me gauge the amount to order and when I realised I needed a bit a more she gave me at same price even though sale period had ended . She was also able to hold delivery for a couple of months until I was able to get project started

Had to order tiles for a repair job in my bathroom that house builder had installed - Sales Consultant Abby Matthews was a great help, sourching the tiles from my description and checking stock and sending pics to me, which i eventaully purchased. Would buy again from Porcelanosa :)

Was served by James Ferguson today in your Edinburgh branch, he was friendly attentive without pushing and we left happy with exactly what we wanted. Would recommend Porselanosa in Edinburgh!

James Ferguson and all the staff have been very helpful and were happy to give advice. Would recommend.

We ordered our floor tiles with Porcelanosa (in the sale!) and, so far, we really love them! They are beautiful quality! Rachel Camilleri was a great help in the ordering and supply process, always ready to support us. Her communication was fab too. The whole team there are lovely (thanks to Gloria, Pierre and other colleagues who helped us too) and the showroom is big and beautiful and it really helps to see the floor tiles down. We would definitely contact Rachel again if we need more tiles.

Popped into the Edinburgh store to enquire about replacement parts for a toilet flushplate versus the price of a new one. Spoke to James Ferguson who took all the details and advised that he would check availability of the spare parts and price everything up.

James did just that and followed up with a detailed e-mail detailing the various spare part options and the costs for each as well as detailing a leadtime of 5-6 weeks for the spares to arrive from Spain. He also provided the price a new flush plate with a 20% discount applied and advised that they could get this in from their Glasgow store, which had it in stock, within a couple of days.

I decided to go with the brand new faceplate and used the payment link to pay for and order the faceplate. James then e-mailed me today that they had received payment and that he had ordered the faceplate and would give me a call when it arrives in Edinburgh.

Excellent customer service from James! PORCELANOSA are are excellent company who supply top quality bathrooms, kitchens, tiles and accessories. Highly recommended - check out their showroom at Newbridge Edinburgh!

We visited the Croydon showroom in January with some ideas as to what we wanted for our new bathroom, but dealing with Kate made the decision process so easy and engaging.

Kate took the time to get to know us and chatted and joked with our (grumpy at the time!!) nine-year old to put us at ease and provided a first class customer experience.

Kate was so helpful in advising us on the different options, how to achieve the best look for the space we had and our bathroom now looks absolutely stunning - thank you!!

Kate and her team really stepped up when we needed some of the tiles at short notice and extra ones later in the project and delivery was scheduled seamlessly - our original 40% discount was even honoured throughout.

The bathroom will look amazing for years to come and we would not hesitate in recommending and using Porcelanosa again for our next home project.

Thank you Kate and the team!!

Lianne spent time and offered very appropriate help and advice on colour schemes and product choice.

Great customer service and very polite approach by Rachel Camilleri .

Brilliant service from James Ferguson in the Edinburgh store - he was knowledgeable, efficient and extremely helpful.

John Lawrence is an outstanding salesperson at Porcelenosa Warrington. He has an almost encyclopaedic knowledge of Porcelenosa bathroom products & enjoys engaging with the customer to provide the best possible outcome for them. We have made 2 visits : he has provided an outstanding service on both occasions, solving some problems which arose regarding specific products for our awkward bathroom layout after we had consulted our builder..As an example he found a sink of a smaller depth than seemed available to the public on Porcelenosa’s site while maintaining the beautiful style, quality & design we wanted. This showed his incredible patience with us & his engagement with us so that we were delighted with the end result. Our bathroom is now ordered at an excellent price.
Thank you, John. We really appreciate your help. You have every quality a salesperson should have: Experience, knowledge of the products available, patience while we pondered our options, a genuine willingness to help get the best outcome for us, & a love of engaging with the customer
A 5 star service..Thank you.

Great customer service, we're here on a 2nd visit to pick kitchen tiles as last year we bought tiles for the bathroom.

George Galvan was absolutely super. So helpful, really knew his stuff and was really honest. Top guy and amazing customer service. Thank you

Visited the Purley showroom to browse for bathroom tile inspiration and were honestly expecting the tiles and furniture to be out of our budget — so we were pleasantly surprised. Rachel Camilleri was incredibly helpful throughout. She took the time to show us a range of options we loved and was very knowledgeable about what would work best, helping us make more informed decisions. She was also very transparent about pricing, sales, and delivery costs, which meant there were no hidden surprises and we could properly factor everything in. Highly recommend!

Rachel Camilleri was so very helpful and showed excellent customer care. Very diligent and highly recommended. Thanks Rachel