Spoke to Cherry at Poptelecom who helped get my Dad onto his new internet connection. Great to have a person to guide him through this rather than an automated phone service going round in circles. Fa... See more
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Company details
Written by the company
POP telecom
Contact info
PO Box 12927, CM4 9YW, Ingatestone, United Kingdom
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 week
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Very pleased with the service
Very pleased with the service. Spoke to Andrew who was so helpful and sorted everything out for me. Nothing was too much trouble
Quick & accurate solution to my VoIP…
Quick & accurate solution to my VoIP issue. Thank you, Josie.
A brilliant service Through a phone…
A brilliant service Through a phone call, I was excellently talked through way of resolving an issue with my broadband/wifi.
Superbly guided by a friendly person named, Cris!
Had to reconfigure my router
Had to reconfigure my router which was touch as had barely any signal and no wifi but Alfred talked me through it and held on with the terrible connection. All fixed
Ref. 110011. Cheers Alfred
Pop Telecom Is Good For The Money Thank You
Pop Telecom Is Good For The Money Thank You
Alfred talked me through problm for my…
Alfred talked me through problm for my parents lifeline a true gent and very profesional thank you Alfred
cris was very helpful
Great help from Alfred on what was a…
Great help from Alfred on what was a complicated technical issue, thanks for the great service
All y issues were solved efficiently
All y issues were solved efficiently
Alfred sorted my landline problem ( via…
Alfred sorted my landline problem ( via Chat function) and then called me back personally ( at my request to check incoming calls were working) and was friendly and professional. Thank you Alfred.
Chris sorted it. We had problems with our landline
We had problems with our landline, Chris got to work on this immediately and within minutes had sorted out the problem. While talking to Chris he managed to increase our Mbps speed, very impressive.
Good job
Cris was helpful, patient, and persevered to get the job done. Thanks Cris. 👍
Andrew provided a very quick response…
Andrew provided a very quick response and was patient throughout. Andrew explained actions very well and communicated well throughout including calling to ensure the fault had been rectified. Very satisfied.
Cris sorted out in a matter of minutes
PROFESSIONAL SERVICE
Today I had reason to contact my Internet/Phone service
POP telecom as I had intermittent loss of contact with my Internet service. I spoke to Cherry who was able to fix the problem. Cherry was very polite, Professional knowledgeable and pleasant. At one point my call failed but Cherry quickly rang me back and continued with her excellent service. (Try getting that call back when dealing with other types of business) Thank you Cherry your service is 5 star!
Matthew was very helpful and sorted out…
Matthew was very helpful and sorted out the problems we were having with the phone
Alfred your agent was very helpful and…
Alfred your agent was very helpful and took the time to sort the problem with my landline phone & called back to ensure it's was back to normal
5 star customer service
I just had my first experience with Pop Telecom customer service and I'm very impressed. There was no wait time and Cherry was so helpful, knowledgeable and lovely. She took me through all the steps to connect my box and I now have fiber! Super efficient
Fast WiFi
Fast WiFi! The customer support from Alfred was very helpful with the home set up.
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