popshelf.com Reviews 

Extremely poor customer service. Cashier on personal cell phone with Manager 10' away. The line was backed up and not moving. I got upset and asked for manger. He refused to supply his name. I apologized if I was too loud. That I had hearing loss from being too close to a hand grenade in Vietnam. He said that he had hearing loss also. His subordinate told me that I was a disgrace to the military. I want to point out that I am 100% disabled due to my service in Vietnam. I was highly decorated in 2 awards of the Bronze Star. I was in middle and senior management for 40 years. I have a MBA and trained my managers to de escalate not to escalate. He ordered me to leave "his store" . Neither the cashier nor his staff member who insulted me were admonished or disaplined. I called the customer service who told me that it would be escalated and would be back to me. It has been more than a week without any contact.

I really liked this store, I'm so disappointed but now that it's awkward, I won't be returning. I've reached out to Customer Service.

This is a self checkout store.

March 11
Holy cow, one wrong transaction and an employee is taking her anger out on me in store, in front of other employee and customers because another employee redid my transaction after the First employee said she could not. When I told the Second employee what was said earlier she scrunched her face up and said "that wouldn't happen".

Long story: I was looking for a specific item, the stores' app said 4 were in stock (it now says low stock). So I go in, First Employee is helpful in finding the items or letting me know they're out of stock, after I search first.

So I go from Bartlett to Millington to find the item, find it! Excitedly checkout. Return home and realize it wasn't 50% off because I thought lawn stuff was and they just didn't have signs out.

I load the items up, talk to First Employee and she checks to see if the items sold here are ringing 50% off, yes. She tells me we can return them and ring them up. I finish unloading and she's come out on the phone to let me know they're the only store doing half off lawn stuff and they can't redo the transaction because it will hurt their sales. I'm a little disappointed but understand. Load them back up.

A few hours later my spouse gets home, I still have the items in the back of my car and ask his opinion. We find something cheaper that looks exactly the same. So I get back in the car, my now third visit here, fourth if you want to count the drive to Millington, so I can return it because I'm not driving back to Millington when this one is 3 miles from me.

I come in, Second Employee comes to the checkout to help with my return. She asks if there's anything wrong with them"they're fine, I found something cheaper." I told her about that morning and coming home to find out they weren't half off and then she scans them and says they're half off and then I go on about the shpeal I was told earlier by First Employee and she said I don't know about that and offers to redo the transaction if I still want them. So we do.

THIS morning I go in because I've never had yearly outside decorations before so I want to piece together an urn style planter...I find everything I need, I measured everything to make sure I got it right I was so excited. I start walking to the register and First Employee has this glare even though the other times she's usually saying hi. I think nothing of it, everyone has bad days. I'm checking myself out another employee is asking if I need help mentions the 50% off and First Employee says "only this store". I perk up and say "yeah we figured that out yesterday." That's when she looks at me and says "you came back yesterday and redid the transaction after I told you we couldn't." "I came to return them and Second Employee offered." "We got in trouble for it and I already told you we couldn't do it." "I was returning them because my husband found something cheaper." At this she obviously did not believe me as she said "I'm sure" with what looked like an eye roll. I told her to look at the security footage and that I told the truth to Second Employee. She said I wasn't in the wrong but yet kept repeating we got in trouble for it. She walked away angry, left me feeling bad even though I didn't do anything wrong except try to return items and the employee assisting me said she's never seen First Employee like that. I tell her "I can bring them back. I wasn't trying to get anyone in trouble." And of course then I notice there's another customer who got to witness the whole thing.

In the end I should have just returned them the minute she said we cannot redo the transaction. Second Employee seems to care more for her customers while First Employee cares about sale numbers.

Completely unprofessional to blame your customer and actively discuss it in front of others.

Completely stupid they got in trouble for making a customer happy!!!