Popeyes Louisiana Kitchen Reviews 

Nice restaurant

Although the chicken is always on point, crispy, and delicious, the sides are what make the meal. THIS is a side I paid I think $3 for, red beans and rice, and got about 2 tablespoons of product. This has happened with their slaw, too. Totally not worth the price! Tried to attach picture but unable.

This is the second time I’ve ordered from Popeyes through Deliveroo, and once again my order was incomplete.

The first time, all of the sauces were missing. This time, on my son’s 11th birthday, two portions of 5 chicken tenders were missing. We were left with three large fries, five tenders and a few dips for 3 of us. Because it was his birthday, we gave him the only tenders that did arrive, which meant the rest of us went without.

To make matters worse, Deliveroo initially offered me an £8 refund, which I found insulting. After speaking to someone via chat, they increased it to £11, but that still doesn’t come close to covering what was missing or making up for the fact that it ruined our evening.

I want a full refund. We also paid for priority delivery, so there is no excuse that the delivery person gave our food to someone else. This is a Popeyes error. This is the second time Popeyes has failed to provide everything we paid for, and it feels like customers are being charged for food they never receive.

I’ll be coming into the restaurant later today to speak to the manager because this is completely unacceptable and very unfair. I would like a refund from them, however my main reason for going in is to make sure they are aware of what they are doing, and don’t ruin peoples nights AGAIN.

Subject: Formal Complaint Regarding Unprofessional Customer Service at Popeyes – 622 Park Ave., Worcester, MA

Dear Regional Manager,

I am writing to formally report a very disappointing experience I had at the Popeyes restaurant located at 622 Park Ave., Worcester, MA.

While placing my order through the drive-thru, I ordered a chicken sandwich meal and then briefly asked my sister-in-law what she wanted before completing the order. Before I had a reasonable opportunity to finish, the employee taking my order, who appeared to be the manager, interrupted me and stated that I was “on a timer” and needed to place my order immediately.

I politely explained that there were no vehicles waiting behind me, yet she responded by telling me I would have to drive around if I wasn’t ready. Her tone was impatient, dismissive, and unprofessional throughout the interaction. Feeling rushed and uncomfortable, I simply told her to “give me what you have.” Even when I asked a basic question about the meal, her responses continued to reflect a lack of courtesy and professionalism.

I understand that drive-thru operations are timed and that employees are expected to work efficiently. However, those expectations should never come at the expense of treating customers with respect. A manager sets the standard for customer service, and the behavior I experienced fell well below what I would expect from someone in a leadership position.

This complaint is not about anyone’s nationality or background. It is solely about the manner in which I was treated as a paying customer. Every customer deserves to be spoken to with patience, professionalism, and respect.

I respectfully ask that this incident be reviewed and that appropriate coaching or corrective action be taken to ensure customers are treated with the level of service that reflects Popeyes’ standards.

Thank you for taking the time to review my concerns. I look forward to knowing that this matter will receive the attention it deserves.

East bound Somerset Pa service plaza.
I'm a fan of the Red Beans and Rice, but this was a major disappointment. I ordered a large, but it was barely 3/4 full. Then it was only lukewarm and barely any beans. We were in a hurry so took it on the road.

Waste of good hard earned money.
Cold and hard food delivered

seems like the chicken is always overcooked. biscuit was dry.

The worker who took my order was very rude from the beginning of our interaction. She gave me a lot of attitude because she was misunderstanding the items I wanted on my order. After I told the employee to stop giving me attitude, she told me that she will not be putting in my order anymore and that I should come inside of the store. I was furious. I chose to spend my hard earned money at this store and it was as if she spit in my face. When I came inside of this store after being told that she would not process my order, I demanded to speak to the manager. The supervisor told me that she heard everything that happened. I let her know that her staff is unprofessional. I let it be know that staff was rude and does not know how to communicate effectively. I have customer service background and the motto is that the customer is the priority. I asked for the staffs name who told me to come inside of the store and nobody spoke up and the supervisor would not give me the staffs name so that I could include her in this review. However, it is evident that the supervisor for this shift whose name is KAYLA has no type of control over her staff. I was not given an apology or anything to rectify the situation. Yes, we are human beings but we need to choose our occupations carefully so that we don’t transpose our negative emotions on innocent parties. This store is located on central Avenue in east orange New Jersey and the workers present were there after 10:30 p.m.

I ordered a 12 piece chicken family meal with mashed potatoes and what was supposed to be macaroni and cheese was pure crap the shredded cheese was not melted part of it was burnt scraped from the bottom of the tray ordered three jalapeños which I did not get they did not put my six biscuits and honey in my order which is sad because the receipt has everything on it that you ordered and the chicken was fried again it was soggy and very greasy and dark colored and was only warm which is below health department standards I ordered it online the person at the window was friendly that was the only good thing about going there I've had many bad experiences with several of Popeyes locations this one really pissed me off Popeyes has gone to crap I ended up throwing the whole meal in the trash it was that bad

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Don't waste your time.

Eltham Branxh of Popeyes cannot get organised
There was a weekend where they * ran out if Fries (?),Really?.
Them thr door to the toilets mysteriously broke - so the staff carried the door handle in their pocket (?) Anyone wishing to use the toilet had tp track down rhe staff member with * GOLDEN HANDLE *
THE CHILDREN FROM SCHOOL RUN RIOT AND THE STAFF HAVE NO TRAINING on customer service.

Wanted to know what was in the sauces. The staff were unhelpful, only referring me to use a qr code to check allergens. This page was useless and didn't tell me what I wanted to know.
I ordered a burger and removed the kickback sauce because I suspected it contained mayo, not that anyone was able to confirm that for me.
I didn't get my food until about 40 minutes later and all it had no sauce at all. It should still have had cajun ketchup. I was told they would have to redo my order from scratch. I didn't have another 40 minutes to wait so I got a refund. The whole time I was at the counter, the only place to stand was in a puddle of someone's dropped milkshake that was right in front of the counter. Terrible experience. I won't be going back. Caused me to miss the bus home I wanted too.

Chicken wasn’t hot. I arrived shortly after 10. Chicken was bland and not seasoned.looked like a bitty not a chicken. Called back and I couldn’t return food. I’m handicap and had to take me meds. I called from home and could not be accommodated. I don’t recommend this establishment.

The Popeyes in Lakewood are the Best. Great staff and very helpful. Recommend it to everyone

Oldham Elk mill. Can't comment on the food only the service, or lack of. Waited half an hour for my order, there was people waiting for take away before me. I asked for a refund after I explained how long I waited, the manager tilled this through but still waiting for it to go into my account. The eat in restaurant was empty, priority seems to be given to ubereats and deliveroo, will not be going again

Chicken is not bad but, Please, do not waste your money on the fried shrimp. Good luck finding any shrimp in all the breading. Was not even close to being worth what I paid, but, lesson learned.

The hot chicken used to be superb, and the wrap, but bought one this weekend and it was terrible, chicken was not well cooked and had a foul smell, it make my sister vomit. They really need to check this out.

My experience was made great by a lady by the name of Jashan she was simply amazing at helping me and recommendations. This location was popeyes at 228 wellington

Great customer service